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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,325 Reviews

1,325 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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April 03, 2024

John was pleasant and Courteous. My vehicle was worked on right away, however it took an hour and a half, didn't like the long wait time. More

by mschreier
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Apr 04, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we are glad that John was able to provide you with such a great experience! Please let us know if we can ever help you in the future.

April 03, 2024

Professional Followed through with all of the items that were required at this appointment Good experience More

by Jkohlwey
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Apr 04, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

April 01, 2024

Service rep was nice, told me a free wash would be included. Truck wasn't washed when I picked it up and drivers door had multiple greasy fingerprints. Ordering parts for a recall I scheduled 4 weeks More

by Opgenorth.austin
Recommend Dealer
No
Employees Worked With
John Zieja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Jul 07, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Austin, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379

March 31, 2024

Angie was very collaborative and kept us informed. She was prompt in her feedback of services. She is very good at her job. More

by HOWENSELLE
Recommend Dealer
Yes
Employees Worked With
Angie
Apr 02, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we're so glad you enjoyed working with Angie! We will be sure to share your kind words with her! Please let us know if we can ever help you in the future.

March 30, 2024

Courteous, thoughtful, informative and professional as always. Great job. Really happy with the way she kept me informed along the way. More

by TCRAZYMAN
Recommend Dealer
Yes
Employees Worked With
Angie
Apr 02, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! We do hope we can be of assistance in the future. Take care!

March 28, 2024

Very nice and polite employees, and managers to work with. That's why I continue to purchase my vehicles and also maintain them at Boucher West Bend. More

by JOHN.DELOSCHY
Recommend Dealer
Yes
Employees Worked With
Angie
Jul 04, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

John, Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

March 28, 2024

They picked up our car, fixed the brakes and brought it back. We were happy! More

by garymaryd
Recommend Dealer
Yes
Mar 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Gary, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!

March 27, 2024

Took care of my vehicle and did extra work which was appreciated Very efficient and professional More

by CWEYKER
Recommend Dealer
Yes
Employees Worked With
Tyler, service manager
Mar 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!

March 23, 2024

We were a little early and they got us in right away Done in less than a hour More

by melissiakaczmarek
Recommend Dealer
Yes
Mar 26, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Melissia, it is great to hear everything was done quickly and to your satisfaction! Thank you again for the great review!

March 21, 2024

Angie was excellent. .. went above and beyond... cannot say enough things about her. She was professional, very knowledgeable, helpful and nice! More

by PSPREDHEAD
Recommend Dealer
Yes
Employees Worked With
Angie, the service writer.
Mar 21, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!

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