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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,248 Reviews
Call Service Center (262) 346-9894

1,248 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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January 23, 2024

Great service The work was done incorrectly the first time but they kept the vehicle overnight and provided a loner car. More

by TMISHE
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 24, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 23, 2024

New tires I love the tires, fast service to install and review the bill. Will ask for Steve in service again, he took time to explain everything to me. More

by TONY.SCAFFIDI
Recommend Dealer
Yes
Employees Worked With
I think Steve
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Jan 24, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Tony, it is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.

January 20, 2024

Jacob was great. He answered all my questions. He was very polite and kept me apprised of my car’s status the whole Way. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jan 22, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Pat, we're so glad you enjoyed working with Jacob! We will be sure to share your kind words with him! Please let us know if we can ever help you in the future.

January 20, 2024

Was ready to start on time and completed in time estimate given. I continue to be happy with their service. More

by NICOLECONRADSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Nicole, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

January 20, 2024

As always, I get top notch care and service from Gordie Boucher Ford. Kudos to John. More

by MIKE
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Mike, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

January 20, 2024

The shield came loose underneath the front of my Fusion, when driving on snow-covered, icy roads last week. (We got over 20 inches between 2 storms) I called the service department & they got it in that mor More

by Bubbapfeiffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Jan 22, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

January 17, 2024

So far the repair looks good. Only issue is the windshield wiper fluild used when oil change was done, is has been frozen in this cold weather. More

by Ejl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 17, 2024

You broke my door then tried selling me xxxx. xxxx Joe the service manager, nothing but a corporate conman. More

by djacobsen86.dj
Recommend Dealer
No
Employees Worked With
Joseph Hohmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we regret to hear that your experience with us was not a more positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

January 17, 2024

Service always does a great job and I really like the video of what they were doing on my truck the last time I had it in I'd recommend them all the time More

by tony keller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse
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Jan 20, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Tony, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

December 06, 2023

Good good good good good Vehicle was ready before they said it would be. John was excellent to deal with More

by JUSTIN.CURLER
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
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Dec 07, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Justin, we are glad that John was able to provide you with such a great experience! We're looking forward to your next visit with us!

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