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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,307 Reviews
Call Service Center (262) 346-9894

1,307 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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April 17, 2024

Everyone was very helpful to make the buying process as seamless as possible. Very curious and professional. More

by Samerling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke Heyse, Moriah Parrish, Scott Reilly
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Apr 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

April 16, 2024

Service department went way beyond my expectations to resolve the problems . Service writer, service manager, and service tech all took ownership and worked to get vehicle back on the road. Impressive - More

by JAMES_AWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

James, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

April 16, 2024

Terrible service, took 2 weeks to get my truck repaired. I was not contacted by the staff, I had to call them to find out when my truck would be ready. More

by Papaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Wilson
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Apr 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Papaj, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

April 16, 2024

Wait time was minimal and I was kept informed of the progress on my vehicle More

by sreynolds1713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Apr 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. Angie and our team appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

April 11, 2024

Goodies Boucher has always been curious and attentive of all my needs and wants from looking at cars to the purchase and oil change. Thank you! More

by DLSHEFFIELD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Meyer
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Apr 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

April 10, 2024

The service is always great. But the pickup and delivery of our car is even better. The new touch of a video was a total surprise. Congratulations! More

by HBRODZELLER
Recommend Dealer
Yes
Employees Worked With
Dirk
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Apr 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. Dirk and our team appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

April 10, 2024

Staff was informative and understanding of my questions and concerns. Loved my experience here! Highly recommend More

by ALLISONBERGMANN
Recommend Dealer
Yes
Employees Worked With
Nicholas Greenhalgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey ;
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Apr 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Allison, Thank you for your very kind review. Nicolas, Corey, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

April 09, 2024

bad service. ...went in for an oil change & ended up with a water pump AND a $1000 dollar bill! More

by SLHEXT2720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Hohmann Service Manager 262-338-3379

April 06, 2024

Pleasantly uneventful. People were very courteous. Clean waiting room. Good snacks. Quick and easy access More

by HANDEJOHNSON
Recommend Dealer
Yes
Employees Worked With
Amanda Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Nuernberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Greenhalgh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Zurakov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse, Joey Brasted, Sandy Robles
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Apr 07, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 06, 2024

Great Service done in very timely & satisfying fashion😜🤙🤙Definitely caring about the customers & quality of work done🤙🤙 More

by cdreher22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if John, Joseph, and our team can further assist.

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