Gordie Boucher Ford Lincoln of West Bend - Service Center

In and out!! Service writer was very thorough and explained things. They explained what may need attention in the future. Only one thing... my car now smells of pa Service writer was very thorough and explained things. They explained what may need attention in the future. Only one thing... my car now smells of parts cleaning type solution. I'm not sure where it's coming from, but it's pretty strong. More

Fast and easy I was able to schedule the Works package online on a Sunday night for 11:30 the next morning. Eric Wagner and the service techs had me in and out of t I was able to schedule the Works package online on a Sunday night for 11:30 the next morning. Eric Wagner and the service techs had me in and out of there in 45 minutes. Just enough time for a Danish and a hot chocolate. More

Routine Maintenance Quick, efficient service. Always a positive experience. Just routine maintenance, oil change, tire rotation. It would be nice to have a better varie Quick, efficient service. Always a positive experience. Just routine maintenance, oil change, tire rotation. It would be nice to have a better variety of vehicles in showroom to look at while waiting. More

Too Slow With an appointment, it took over 75 minutes for the Work oil change and related services. This Needs to be done faster for me in the future With an appointment, it took over 75 minutes for the Work oil change and related services. This Needs to be done faster for me in the future More

Horrible customer service Dropped my car for an oil change at 9am told it would be ready about 10:30. Did not recieve any phone call. I called at almost 3:30pm to be told they Dropped my car for an oil change at 9am told it would be ready about 10:30. Did not recieve any phone call. I called at almost 3:30pm to be told they couldnt tell me or look into whether or not my car was done or not. More

Replacement of tires I have had all of my services done by Gordie Boucher and have always been very satisfied. I would recommend this dealership. They give an honest opi I have had all of my services done by Gordie Boucher and have always been very satisfied. I would recommend this dealership. They give an honest opinion about any needs. More

Waited too long Waited 2 1/2 hours ... was told an hour or a bit longer.. only to find out that car can’t be fixed today.... need to order part so now I have.., I was Waited 2 1/2 hours ... was told an hour or a bit longer.. only to find out that car can’t be fixed today.... need to order part so now I have.., I was told a 3 1/2 hour service call appointment to look forward to. Will this be a 5 hour appointment?? More

Amazing, responsive and worked hard to get us a loaner car! They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use! They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use! More

Poor Service I have purchased two new vehicles at this car dealership and due to the service department and customer service will never buy another vehicle at this I have purchased two new vehicles at this car dealership and due to the service department and customer service will never buy another vehicle at this car dealership. Examples: When scheduling appointments for recalls or repairs difficulty getting someone on the phone (numerous times have to leave messages and call back repeatedly), numerous times after scheduling appointments will get calls from service department on confusion of when my appointment for what car is with them, and work done is often done incorrectly - to the point we do not even trust them to do oil changes on our vehicles. When frequent miscommunication or mistakes are made by the service department they will not apologize or really acknowledge their mistakes. At one point my husband took in a vehicle for repair and upon picking up vehicle went to fill it with gas only to discover they did not re-hook up the gas line. Gas was spilled every where at the gas station which turned into a dangerous/urgent situation. My husband immediately drove back to the car dealership explaining what had occurred and ended up fixing the line himself right there at the service department. When my husband reached out to management to complain and inform them of the significant error that lead to safety issue he never even received a return call from management. I can go on and on with these examples. When we bought our second vehicle at the dealership and they were going to provide us free oil changes we explained our concerns with their service department and not trusting them with oil changes. Sales people acknowledge the difficulties with service department but no further discussion or resolution was discussed. When you buy a new car you have some form of expectation when it comes to customer service - this dealership has failed on this front and appears to be taking no action to rectify. I would say at the very least they might want to return customers calls (management, service department). About the only department that seems quick with responses is the sales department when you are a customer about to buy a vehicle. More

f150 purchases they went to the moon and back to help get everything and got it smooth. then had some service that went super smooth and fixed super fast they went to the moon and back to help get everything and got it smooth. then had some service that went super smooth and fixed super fast More