Gordie Boucher Ford Lincoln of West Bend - Service Center

Oil change, overall check up, tire rotation,etc.. Great staff. Great waiting room with good coffee snacks and TV. Also, great car wash and lots of things to read. One of the Sales persons looks like m Great staff. Great waiting room with good coffee snacks and TV. Also, great car wash and lots of things to read. One of the Sales persons looks like my sister. So, I say "Hi sister Kim". My More

bent wiper blade When I brought my 2017 Ford Explorer in for scheduled maintenance my wiper blade (driver side) worked fine. Upon returning home I noticed that the bla When I brought my 2017 Ford Explorer in for scheduled maintenance my wiper blade (driver side) worked fine. Upon returning home I noticed that the blade was only clearing about half of the driver side windshield making it very difficult to see through it. When I inspected the wiper blade, I noticed it was bent significantly. it cost me $28.37 to have it replaced. Not happy! More

Fine service and sales Dan Power I was very pleased with the services that all the members of the sales and service departments gave.. I will be having my car serviced there and info I was very pleased with the services that all the members of the sales and service departments gave.. I will be having my car serviced there and inform others of the fine work’ More

Car repair I brought my car in to get serviced for wheel vibration, left pull, Sync system acting up and my Lincoln right approach light not working right. At f I brought my car in to get serviced for wheel vibration, left pull, Sync system acting up and my Lincoln right approach light not working right. At first I was told that nothing can be done about the wheel situation but after voicing my opinion, another tech took over it and she is great. No more problems. The approach light is fine and my Sync System seems to be working fine as well. I have always had great service going to Gordie Boucher in West Bend over the years of owning Lincolns and why I always go back. Patrick R. Horicon, WI More

Needed Service I recently moved out of the area of Gordie Boucher in West Bend. My car needed service quickly. I called two other Ford dealers in my area and they ha I recently moved out of the area of Gordie Boucher in West Bend. My car needed service quickly. I called two other Ford dealers in my area and they had no up coming appointments available. I called Gordie Boucher were I had taken my car for oil changes and hoping they would have an opening sooner than the other two dealers. They were able to get me in 3 days later and I could not be happier. I will be taking my car back to them with familiar faces in the future for any kind of service. Thank you for being available! More

Keeping my 2009 Ranger in tip-top condition I had my 2009 Ranger custom built in 2009 and delivered to me in June of that year and currently have 160,000 miles on it. As a Dentist of over 40 ye I had my 2009 Ranger custom built in 2009 and delivered to me in June of that year and currently have 160,000 miles on it. As a Dentist of over 40 years experience I am a fanatic about preventative maintenance for all things....especially my beloved Ranger! Beau Blotzer (Service Advisor) and Bob Goyen (Technician) are truly a "Dynamic Duo" for the Boucher Group Service Department in West Bend, WI, and have consistently kept my Ranger in tip-top condition over the years, in fact, my 10 year old Ranger literally runs and "feels" as good as the day I took delivery of it 10 years ago!! Thanks Beau and Bob!! :)...........I would literally give them "10 Stars" but your survey only has 5 Stars on it....too bad!! More

Staff was upfront on the needed repairs. Front end repairs were needed for my vehicle. . Your staff is always friendly and answer all questions. I take both our vehicles for service one of Front end repairs were needed for my vehicle. . Your staff is always friendly and answer all questions. I take both our vehicles for service one of which is not a Ford. More

Great service They did a great job. Thanks for the hard work and the drive out to get the truck. Hope everyone there get a raise. Thanks again. They did a great job. Thanks for the hard work and the drive out to get the truck. Hope everyone there get a raise. Thanks again. More

very curteous and respectful Kim Gonzales and the service personal will do what ever they can to service your vehicle to correct any issue you may be experiencing. Thank You very Kim Gonzales and the service personal will do what ever they can to service your vehicle to correct any issue you may be experiencing. Thank You very much. More

Lack of Customer Service and Accountability I've had the same reoccurring issue with my 2017 Ford Escape for a year and a half. Inside door panel keeps coming apart. 7 times for the same issue a I've had the same reoccurring issue with my 2017 Ford Escape for a year and a half. Inside door panel keeps coming apart. 7 times for the same issue and it never gets permanently resolved. Now the issue is happening on the other side and service claims it's cracked and needs to be approved by Ford or it's on my dime. The door would not even open when I brought it in and was most likely done by the tech that forced the door open. I've reached out to the GM Chris Flynn several times and he always assures me everything will get taken care of. The service manager was supposed to be there at my last appointment but was no where to be found when I got there. This dealership is run by people who have no clue what customer service is and how to follow through on promises. Stay away! More