Back

Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,322 Reviews

1,322 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

Sort by
December 10, 2019

In and out!! Service writer was very thorough and explained things. They explained what may need attention in the future. Only one thing... my car now smells of pa More

by HCSEIBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing about your recent experience with us! Please don't hesitate to call our Service Manager, Ken Braun, at 262-338-3379, so we can try to resolve the strong smell left in your car.

December 10, 2019

Fast and easy I was able to schedule the Works package online on a Sunday night for 11:30 the next morning. Eric Wagner and the service techs had me in and out of t More

by jfrancisco1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Wagner
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

We are so glad to hear the online scheduling was so convenient for you! Eric is a very hard worker so it is great to hear your service with him was perfect timing after enjoying some amenities. We hope to see you back in the future!

December 09, 2019

Routine Maintenance Quick, efficient service. Always a positive experience. Just routine maintenance, oil change, tire rotation. It would be nice to have a better varie More

by RSMELTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t catch their names
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback!

December 09, 2019

Too Slow With an appointment, it took over 75 minutes for the Work oil change and related services. This Needs to be done faster for me in the future More

by jlehnerz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Dec 10, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback. We're sorry to hear that you weren't completely happy with your last visit. Please contact us at 262-338-3379 to discuss this matter further. We hope that you will give us a chance in the future to make a better impression.

December 09, 2019

Horrible customer service Dropped my car for an oil change at 9am told it would be ready about 10:30. Did not recieve any phone call. I called at almost 3:30pm to be told they More

by DMEISSNER1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont know
Dec 27, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

We are sorry to hear you had a negative experience with our Service Department. Please contact our Service Manager, Ken Braun, at 262-338-3379 to discuss things further. We hope that you will give us a chance in the future to make a better impression.

December 07, 2019

Replacement of tires I have had all of my services done by Gordie Boucher and have always been very satisfied. I would recommend this dealership. They give an honest opi More

by animal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback and your recommendation!

December 06, 2019

Waited too long Waited 2 1/2 hours ... was told an hour or a bit longer.. only to find out that car can’t be fixed today.... need to order part so now I have.., I was More

by tkerrigan920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb in service
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry we were unable to provide you with a 5-star review. If you have any questions or concerns about your recent visit, please contact us at 262-338-3379. We hope to see you again in the future!

December 06, 2019

Amazing, responsive and worked hard to get us a loaner car! They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use! More

by MGLOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

At Boucher, we are always willing to go the extra mile for our customers!

December 06, 2019

Poor Service I have purchased two new vehicles at this car dealership and due to the service department and customer service will never buy another vehicle at this More

by mluedtke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Do not have list of employees as numerous employees we have come across in service department and management.
Dec 27, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

We want to sincerely apologize for your negative experience at our dealership. However, we'd like to make things right and discuss things further. Please contact our Service Manager, Ken Braun, at 262-338-3379. We hope to hear from you soon.

December 06, 2019

f150 purchases they went to the moon and back to help get everything and got it smooth. then had some service that went super smooth and fixed super fast More

by EDWESELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for the awesome review!

...
130
...