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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.6
1,324 Reviews
Call Service Center (262) 346-9894

1,324 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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June 13, 2024

Tyler personable kept me well informed. Will do well as he gains more experience. Customer service very good More

by PARSONS3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelika heyse excellent service rep on my second visit. Rate 5
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Jun 16, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

June 13, 2024

Great service! I was well informed about what issues were found and the steps to fix More

by MSCHWEIZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

June 10, 2024

Knowledgeable. Courtesy Great communication Timely and quick to get tire change completed. Friendly professional honest More

by HARTAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

June 03, 2024

The person working on my car never installed a twin-clutch setup. I felt that new parts should have been installed but was told he didn't have new parts so the old bolts on the flywheel were reuse More

by badboyuare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Hohmann Service Manager 262-338-3379

May 31, 2024

Great service, Fixed problem, easy to deal with. Wish they would wash car after service More

by KOENK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

May 31, 2024

Reliable willing to listen to customer comments explaining current issues and follow up was very good More

by Edge delight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist was a real person (congrats ) and she transferred me to correct department
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Jun 01, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that John and our team were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

May 25, 2024

We really enjoyed The service Department! An amazing free car wash and very nice people. More

by Tyler Sabel (RevsAndReviews)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Nuernberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Greenhalgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louie Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Brasted, Cindy Barden, Ian Meyer
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May 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

May 24, 2024

Always have worked with Angie a great service advisor always answers all questions and very knowledgeable about vehicles problems in my opinion she is the best around More

by MICHAELMARSHALEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

May 24, 2024

The replacement of the ABS module took longer than expected, but the results were excellent, and Angie gave me a discount for the inconvenience. More

by DLMEIERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
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May 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

May 23, 2024

Good experience. Friendly staff experienced phone communication issues, but was treated professionally by the staff. More

by HAYBIRD18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

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