Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gordie Boucher Ford Lincoln of West Bend
West Bend, WI
2,322 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,322 reviews
April 21, 2012
The whole deal took too long. Every 30 minutes the sales guy would tell us only about an hour longer. Six and a half hours later the deal was done. We were given the vehicle outside in a dim parking lot. guy would tell us only about an hour longer. Six and a half hours later the deal was done. We were given the vehicle outside in a dim parking lot. Raining and dark so we didn't notice how dirty the truck was. Drove home and the next morning we noticed multiple scatches on the door. The dealership didn't want to here about it and said we had no recourse because we accepted the vehicle. This is supposed to be a NEW F150. My local body shop made it look better but not great. We were from appleton and the sales guy doesn't seem to expect repeat business. Customer service terrible, so I hope I never break down. More
by Lison
Employees Worked With
Jon Caves
April 04, 2012
Our experience with Eugene Sanchez was very enjoyable and he truly had our best interest at heart and wanted to get us the vehicle with the specific options that we requested. We were customers who knew what he truly had our best interest at heart and wanted to get us the vehicle with the specific options that we requested. We were customers who knew what they wanted in a vehicle and were willing to work with the dealership to located that vehicle. The over-all experience did leave me with the impression that the managers to need to communnicate better with the sales people who are ultimately dealing one on one with me, the customer. I did feel as if the my vehicle purchase was pushed through to meet the end of the month sales numbers and I will keep in mind not to buy a car during the last week of the month in the future. It was a very good thing my husband stopped in earlier in the day to check the car over and noted the wheels were not what we wanted and not what we would purchase. Boucher did get that taken care of which is greately appreciated, but again, communication is key. If I had showed up that same day at the scheduled time and the wheels were wrong, there would not have been a car purchased that day. Keep in mind that there are hundreds of other Ford Dealerships in the state of Wisconsin. That being said it is very nice and convenient dealing with a local dealership where I know my needs will be met. I do feel as if I have made a new friend in Eugene and look forward to future interaction with him. Thank you for coming through with the exact car that I specified. Love my new 2012 Focus and look forward to having my vehicle serviced at Boucher Ford!!! Mucho Gracias Eugene for all that you did for us!!! More
by daloomans
Employees Worked With
Eugene Sanchez
