Gordie Boucher Ford Lincoln of West Bend

troy was very helpful with all my questions,he worked hard to get the right kind of vehicle i wanted,it took a little longer but the end results were great!! hard to get the right kind of vehicle i wanted,it took a little longer but the end results were great!! More

John was the first salesman that was helpful but not John was the first salesman that was helpful but not pushie. He seemed like he truly cared about what I wanted and explained every question I had in John was the first salesman that was helpful but not pushie. He seemed like he truly cared about what I wanted and explained every question I had in details that my husband Rodney and I could understand. When the car I tried out got sold before we could get back with our car he went out of his way to find one exactly like it. More

The service from every team member was outstanding. Their patience and understanding of my unusual situation was above and beyond anything I would have expected. Their patience and understanding of my unusual situation was above and beyond anything I would have expected. More

Living out of state and doing business over the phone was a bit worrisome but they made us feel right at home and was very hassle free. Love the outcome and they were very straight forward with us on everyt a bit worrisome but they made us feel right at home and was very hassle free. Love the outcome and they were very straight forward with us on everything. Great to work with and very happy we did buisness with them. More

Very friendly. All sales people seemed to get along and have fun. I was close to buying from different dealership but when they fell through, It was because the Internet Lady was persistant with e-mail have fun. I was close to buying from different dealership but when they fell through, It was because the Internet Lady was persistant with e-mails to me asking if I had found a truck that I came to Gordie Boucher and they found the exact truck I was looking for. More

Eugene Sanchez is always a pleasure to work with, as is the manager, Chris Flynn. They are both very personable, very polite, and very professional. Everyone in my family has gotten their car from gordie the manager, Chris Flynn. They are both very personable, very polite, and very professional. Everyone in my family has gotten their car from gordie Boucher west bend with and we will continue to do so in the future! I love my new Escape, thanks for everything! More

A review of our recent 2013 Ford Edge purchase; We has a A review of our recent 2013 Ford Edge purchase; We has a great experience at Gordie Boucher in West Bend, Wi. Our salesman, Rodney Smith, was wonder A review of our recent 2013 Ford Edge purchase; We has a great experience at Gordie Boucher in West Bend, Wi. Our salesman, Rodney Smith, was wonderful and went out of his way to make sure our experience went smoothly. This is approx. our 12th vehicle (if not more) we have purchased @ Gordie Boucher in West Bend, WI., and our approx. our 3rd vehicle we have purchased thur Mr. Smith. We like the fact that the sales people do not pressure people, and are very easy to work/deal with. More

Troy Ellis was great to work with. A nice guy and easy to deal with. Purchased the vehicle for my son who's currently serving in Afghanistan, and he even threw in a hat for him. Highly recommend! deal with. Purchased the vehicle for my son who's currently serving in Afghanistan, and he even threw in a hat for him. Highly recommend! More

The whole deal took too long. Every 30 minutes the sales guy would tell us only about an hour longer. Six and a half hours later the deal was done. We were given the vehicle outside in a dim parking lot. guy would tell us only about an hour longer. Six and a half hours later the deal was done. We were given the vehicle outside in a dim parking lot. Raining and dark so we didn't notice how dirty the truck was. Drove home and the next morning we noticed multiple scatches on the door. The dealership didn't want to here about it and said we had no recourse because we accepted the vehicle. This is supposed to be a NEW F150. My local body shop made it look better but not great. We were from appleton and the sales guy doesn't seem to expect repeat business. Customer service terrible, so I hope I never break down. More

Our experience with Eugene Sanchez was very enjoyable and he truly had our best interest at heart and wanted to get us the vehicle with the specific options that we requested. We were customers who knew what he truly had our best interest at heart and wanted to get us the vehicle with the specific options that we requested. We were customers who knew what they wanted in a vehicle and were willing to work with the dealership to located that vehicle. The over-all experience did leave me with the impression that the managers to need to communnicate better with the sales people who are ultimately dealing one on one with me, the customer. I did feel as if the my vehicle purchase was pushed through to meet the end of the month sales numbers and I will keep in mind not to buy a car during the last week of the month in the future. It was a very good thing my husband stopped in earlier in the day to check the car over and noted the wheels were not what we wanted and not what we would purchase. Boucher did get that taken care of which is greately appreciated, but again, communication is key. If I had showed up that same day at the scheduled time and the wheels were wrong, there would not have been a car purchased that day. Keep in mind that there are hundreds of other Ford Dealerships in the state of Wisconsin. That being said it is very nice and convenient dealing with a local dealership where I know my needs will be met. I do feel as if I have made a new friend in Eugene and look forward to future interaction with him. Thank you for coming through with the exact car that I specified. Love my new 2012 Focus and look forward to having my vehicle serviced at Boucher Ford!!! Mucho Gracias Eugene for all that you did for us!!! More