Gordie Boucher Ford Lincoln of West Bend

Wonderful Experience First major car purchase, they were very helpful and understanding. Willing to speak with me several times to discuss and explain loan terms. Overall First major car purchase, they were very helpful and understanding. Willing to speak with me several times to discuss and explain loan terms. Overall great truck and a super dealership. More

Purchasing a new vehicle I was very pleased with my sales person, finance person, and service person. The buying process was quick and as "stress less" as possible. Everyone w I was very pleased with my sales person, finance person, and service person. The buying process was quick and as "stress less" as possible. Everyone was respectful, knowledgeable, and personable. More

Jury is still out. I had serious issues with a used vehicle that I purchased from this dealership. So far they have been willing to work with me resolve the issue but t I had serious issues with a used vehicle that I purchased from this dealership. So far they have been willing to work with me resolve the issue but the overall issue has not been fixed. I hope they continue to stand behind their product and work with me to fix my vehicle. More

Excellent experience Our overall experience was positive, our sales person, Michael Nurnberg, was exceptional. My husband and I were looking for an inexpensive vehicle, on Our overall experience was positive, our sales person, Michael Nurnberg, was exceptional. My husband and I were looking for an inexpensive vehicle, one teenage driver, so we wanted something reliable, but not too upsetting if it gets dented. Michael was very accommodating. It was very cold out, he had all the cars we wanted to test drive warmed up and waiting for us. Due to the cold we test drove more cars than we may have needed to just so we could be warmer. In the end we bought a car at the higher end of our budget, that we probably would have looked past, but they warmed it up for us and we were sold as soon as we test drove it. Michael did not suggest it to us, as it was just over our budget and we were very insistent on staying in budget, but he got it started for us as soon as we mentioned we might like to check it out, even though we did not want to buy it. We took the car home to have our mechanic check it out. The dealership was courteous and helpful even though they knew we were checking out other car dealerships that day. In the end Michael's salesmanship won us over. We never even test drove cars at the other dealers. My thanks to Gordie Boucher and Michael for being so helpful, we will definitely go back. More

Buying my used Mkz My experience with Gordie Boucher in West Bend was top notch and would recommend them to everyone. Tom sent me via internet different choices I had i My experience with Gordie Boucher in West Bend was top notch and would recommend them to everyone. Tom sent me via internet different choices I had in what I was searching for and came up with one from their West Allis dealership. Amanda Lewis who I worked with brought the car over from West Allis for me to see and test drive to their West Bend location. After all was said and done, I walked out with my MKZ and love it so far. Best experience I have had so far looking for a car at different dealerships and getting a total run around except for Gordie Boucher. If your looking for a car whether new or used, I would recommend you stop there first. More

Misleading and borderline unethical. Having driven over 200 miles to test a used Toyota, my experience was mixed. Very friendly staff in person, and the internet contact person. While tes Having driven over 200 miles to test a used Toyota, my experience was mixed. Very friendly staff in person, and the internet contact person. While test driving the vehicle, I remarked to the salesperson in the back seat that the brake pedal went to the floor and something was not right. No comment from sales person. Upon returning to the dealership I felt the price offered was reasonable for the vehicle and decided to purchase it. Throughout negotiations and finance work, I forgot to again mention the brake problem. BIG mistake. While dealing with the financing associate, I too, was presented with various payment options that ALL included an extended warranty of some sort. I was never presented with a payment option that did not include some sort of extended warranty. I chose the least expensive option. As an indication of how subtle (devious?) this presentation was, I have not purchased an extended warranty on a vehicle (or any big-ticket item) in over 40 years. I walked away with an extended warranty! I definitely accept partial responsibility for this lapse. Over the next couple of days, and extremely careful examination of the warranty contract, I discovered the price of monthly payments without any extended warranty. This was not easy to find, and NEVER mentioned by the finance person. I promptly cancelled the extended warranty (still waiting for the notification of cancellation/refund - a little over six weeks ago. More

Much better While I was not impressed originally, they came through in the end. It was a pleasure working with Chris who did EVERYTHING to earn my trust. I got While I was not impressed originally, they came through in the end. It was a pleasure working with Chris who did EVERYTHING to earn my trust. I got a great deal on a GREAT Ford f-150. More

Rip Off on Pricing of Repair Work September 2014. Had an engine oil leak, brought it to Gordie Boucher in West Bend. The engine is a year old, and has a 3 year, 100,000 mile warranty o September 2014. Had an engine oil leak, brought it to Gordie Boucher in West Bend. The engine is a year old, and has a 3 year, 100,000 mile warranty on it. It took THREE visits (in a 10 day period of time) for them to finally fix the leak, as each time they seemed more interested in finding "if the warranty would cover it" than actually fixing the leak correctly. My son told them the first visit where the leak was coming from, as since it was under Ford warranty, they should fix it. When I got the car back this last time, the check engine light was on and it shifted horribly (which it has never done). Upon taking it back to them, the same technician that worked on it the previous times said it was a transmission shift solenoid that would cost $500 to repair, because it was such a "big job to do". I don't know the technician's name, but was told numerous time that he was experienced and knowledgeable. Hmmm..... My son bought a $50 transmission shift solenoid at AutoZone, and transmission fluid. Within 15 MINUTES he had drained the transmission fluid, taken the old solenoid out, put new solenoid in and put new transmission fluid back in the car. Runs like a charm! GORDIE BOUCHER SERVICE DEPT WANTED $500 TO DO THIS! My son did it for $70. I won't go back to them again for any reason, nor do I recommend them. Also, beware the Ford warranty, as it "changes", as we were told. Nice job Ford. More

Fun and exciting. Everyone was awesome to deal with. Srdjan (Serg) was the best car salesman that I've dealt with in the 40 years my wife and I have been buying brand n Everyone was awesome to deal with. Srdjan (Serg) was the best car salesman that I've dealt with in the 40 years my wife and I have been buying brand new vehicles, none of the others compare to him! The finance department went out of their way to find us an extra rebate besides the one they were offering!!!! Very professional ,all great to deal with! Will definitely be back when we need another vehicle. More

Great job! This was the easiest and most customer-friendly car buying experience I have ever had. The sales staff were helpful and knowledgeable, and the finance This was the easiest and most customer-friendly car buying experience I have ever had. The sales staff were helpful and knowledgeable, and the finance director and her staff got the paperwork done in record time! More