Gordie Boucher Ford Lincoln of West Bend

Smooth and easy process. Everything was smooth and simple. No one gave us the run around. Everything was straight forward and to the point. The numbers came well within our bu Everything was smooth and simple. No one gave us the run around. Everything was straight forward and to the point. The numbers came well within our budget! More

Amazing, responsive and worked hard to get us a loaner car! They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use! They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use! More

No pressure, great deal Just purchased our second vehicle from Boucher and will never purchase a vehicle anywhere else! Our sales rep Dan and Business Manager Keith were ext Just purchased our second vehicle from Boucher and will never purchase a vehicle anywhere else! Our sales rep Dan and Business Manager Keith were extremely accommodating, patient, and easy to work with. Never felt ANY pressure to make a purchase, even after test driving numerous cars. I would highly recommend purchasing a car from them. More

Poor Service I have purchased two new vehicles at this car dealership and due to the service department and customer service will never buy another vehicle at this I have purchased two new vehicles at this car dealership and due to the service department and customer service will never buy another vehicle at this car dealership. Examples: When scheduling appointments for recalls or repairs difficulty getting someone on the phone (numerous times have to leave messages and call back repeatedly), numerous times after scheduling appointments will get calls from service department on confusion of when my appointment for what car is with them, and work done is often done incorrectly - to the point we do not even trust them to do oil changes on our vehicles. When frequent miscommunication or mistakes are made by the service department they will not apologize or really acknowledge their mistakes. At one point my husband took in a vehicle for repair and upon picking up vehicle went to fill it with gas only to discover they did not re-hook up the gas line. Gas was spilled every where at the gas station which turned into a dangerous/urgent situation. My husband immediately drove back to the car dealership explaining what had occurred and ended up fixing the line himself right there at the service department. When my husband reached out to management to complain and inform them of the significant error that lead to safety issue he never even received a return call from management. I can go on and on with these examples. When we bought our second vehicle at the dealership and they were going to provide us free oil changes we explained our concerns with their service department and not trusting them with oil changes. Sales people acknowledge the difficulties with service department but no further discussion or resolution was discussed. When you buy a new car you have some form of expectation when it comes to customer service - this dealership has failed on this front and appears to be taking no action to rectify. I would say at the very least they might want to return customers calls (management, service department). About the only department that seems quick with responses is the sales department when you are a customer about to buy a vehicle. More

Great friendly sales staff I have and would continue to tell all my friends and family the Boucher in west bend is a great place to buy a vehicle. I have and would continue to tell all my friends and family the Boucher in west bend is a great place to buy a vehicle. More

fair deal sale staff was great to deal with. staff doing paper work did not know how to do the non tax paper work . told me I had to do it .I had 12 new trucks sale staff was great to deal with. staff doing paper work did not know how to do the non tax paper work . told me I had to do it .I had 12 new trucks so far first time I had this problem. More

Friendly staff! Just a good experience. Scott was not an overwhelming sales guy. Financing took longer than expected but all in all I was happy with it. Just a good experience. Scott was not an overwhelming sales guy. Financing took longer than expected but all in all I was happy with it. More

Awesome Everybody here is so friendly and nice. Service dept is fantastic! Very knowledgeable and informative. Seem to really care about customers. 5 star ser Everybody here is so friendly and nice. Service dept is fantastic! Very knowledgeable and informative. Seem to really care about customers. 5 star service shop Mo More

Very prompt I appreciate the prompt service and the notifications and reminders for my service work to be done. Everyone there is very friendly and the accommoda I appreciate the prompt service and the notifications and reminders for my service work to be done. Everyone there is very friendly and the accommodations for waiting are very nice. The added bonus is a complimentary car wash when the service is complete. More

Got the sale no follow up on "we owe" Bought an SUV. Very clean, as advertised. There was a check engine light on the dash as a result of an incomplete reprogramming of the computer. (as Bought an SUV. Very clean, as advertised. There was a check engine light on the dash as a result of an incomplete reprogramming of the computer. (as speculated by the salesperson) Got a "we owe" as part of the deal with a promise that I would be contacted within 24 hours with the name of the part the service department was waiting for and a general ETA. I called at 48 hours and was apparently bothering the salesperson. It's been two weeks now, still have a check engine light (which stops the car from remote starting), and no call yet. More