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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

4.7
2,273 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,273 reviews

December 10, 2019

Fast and easy I was able to schedule the Works package online on a Sunday night for 11:30 the next morning. Eric Wagner and the service techs had me in and out of t More

by jfrancisco1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Wagner
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

We are so glad to hear the online scheduling was so convenient for you! Eric is a very hard worker so it is great to hear your service with him was perfect timing after enjoying some amenities. We hope to see you back in the future!

December 09, 2019

Routine Maintenance Quick, efficient service. Always a positive experience. Just routine maintenance, oil change, tire rotation. It would be nice to have a better varie More

by RSMELTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t catch their names
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback!

December 09, 2019

Too Slow With an appointment, it took over 75 minutes for the Work oil change and related services. This Needs to be done faster for me in the future More

by jlehnerz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Dec 10, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback. We're sorry to hear that you weren't completely happy with your last visit. Please contact us at 262-338-3379 to discuss this matter further. We hope that you will give us a chance in the future to make a better impression.

December 09, 2019

Horrible customer service Dropped my car for an oil change at 9am told it would be ready about 10:30. Did not recieve any phone call. I called at almost 3:30pm to be told they More

by DMEISSNER1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont know
Dec 27, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

We are sorry to hear you had a negative experience with our Service Department. Please contact our Service Manager, Ken Braun, at 262-338-3379 to discuss things further. We hope that you will give us a chance in the future to make a better impression.

December 09, 2019

Consistent Service Eugene and his staff worked very hard to find the exact vehicle I was looking for. While it wasn't easy, and took many attempts at dealer trades, the More

by JORDYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Jordy- thanks for sharing! We are so glad to hear Eugene was able to help you find the right vehicle you were looking for. We're here for you anytime!

December 07, 2019

Replacement of tires I have had all of my services done by Gordie Boucher and have always been very satisfied. I would recommend this dealership. They give an honest opi More

by animal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback and your recommendation!

December 07, 2019

Great Service worth the trip I was greeted when I arrived and offered coffee while my salesman Dan Powell was located. The coffee was good and the service I was provided excel More

by CLIFFSTAXSERVICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Nuernberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Hopkins. , Dan Powell
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

We are so glad to hear you had a positive experience with us!

December 06, 2019

f150 purchases they went to the moon and back to help get everything and got it smooth. then had some service that went super smooth and fixed super fast More

by EDWESELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for the awesome review!

December 06, 2019

car buying John Montag, was very helpful and went out of his way to see that was able to get the truck I had wanted . I do not like to deal with sales people bu More

by ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Montag
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

Ken, thanks for this excellent rating! It's great to hear John went the extra mile for you and made your experience with us a positive one!

December 06, 2019

Waited too long Waited 2 1/2 hours ... was told an hour or a bit longer.. only to find out that car can’t be fixed today.... need to order part so now I have.., I was More

by tkerrigan920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb in service
Dec 11, 2019 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry we were unable to provide you with a 5-star review. If you have any questions or concerns about your recent visit, please contact us at 262-338-3379. We hope to see you again in the future!

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