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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

4.7
2,273 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,273 reviews

March 17, 2020

Dissatisfied The fiber under cover that needs to be replaced I saw the service man just throw on the ground, front license plate bracket was bent from the wash and More

by BERTCS53
Recommend Dealer
No
Employees Worked With
Kim Gonzales
Mar 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very sorry you were not completely satisfied with your service experience with us. We would like to discuss this matter further but we are unable to find your name in our system. When you have the opportunity, please contact our Service Manager, Ken Braun, at 262-338-3379. We hope to resolve these issues to your satisfaction as soon as possible.

March 17, 2020

Kim Gonzales is the best. I had My f250 serviced and the job was well done. I had a little problem after the truck was serviced and they took care of it right away. Gordie is t More

by thomaswwill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Nuernberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken, Alan Behn, Kim Gonzales
Mar 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your loyalty, Thomas! We appreciate this review and your business!

March 16, 2020

Great Service in West Bend!!! The service was excellent, however, employees need to be made aware that your in house car washes damage Explorer antennas. My Explorer had the same More

by DCYETKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Mar 16, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We really appreciate your feedback!

March 16, 2020

I thought I had low tire pressure. Little did I know I had a nail in my tire. They fixed it on the spot!!! Thank you!! Amy Wiskirchen. More

by AMY.W
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Mar 16, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Amy, thanks for the 5-star review! We are glad we could fix your punctured tire for you! Please reach out if there is anything else we can do for you!

March 09, 2020

They really take care of you! Everyone is so friendly and they are almost always ahead of schedule, which I really appreciate! Thank you all! More

by Hannaha6326
Recommend Dealer
Yes
Employees Worked With
Neal Crass, Kim Gonzales
Mar 10, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your kind words, Hannah! We are glad we were able to take care of you here at Boucher and we look forward to servicing your needs again in the future!

March 09, 2020

Scheduled oil change I had no problem making an appointment for my oil change. The service was quick and was pleasant. I wound recommend them to anyone in line for auto s More

by ZEMBOB43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Feller, Kim Gonzales, Angie Heyse
Mar 10, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your recommendation!

March 08, 2020

Worked with rebecca, Corey, stephanie helped me got me in and out I love boucher Lincoln WB I want go anywhere else thanks you all for helping me More

by Fran
Recommend Dealer
Yes
Employees Worked With
Corey Weathers, Rebecca Flynn, Stephanie Turner
Mar 10, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review, Fran!

March 07, 2020

I have been coming to GB for many years, I have been very satisfied with the service department in the past but this time I have something to say. I am very conscious of having tire problems More

by JMHEPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Mar 10, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention. Please reach out to our Service Manager, Ken Braun, at 262-338-3379 so we can make things right. We hope to hear from you soon.

March 06, 2020

ALWAYS AWSOME I am never ever Disappoited with dealership and the service thanks to Kim Gonzales and Ken Braun there are the best and the people in the shop doing More

by TJOHNMAAS1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KEN BRAUN will get 5 star , John Montag, Rebecca Flynn, Kim Gonzales
Mar 10, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your kind words! We are glad Kim and Ken are able to successfully take care of all your service needs! We look forward to your next visit!

March 06, 2020

Michael was amazing and he answered all my questions. He is friendly and professional. Mike always has a smile on his face which is contagious and made me feel welcomed! More

by Tabitha0910
Recommend Dealer
Yes
Employees Worked With
Mar 10, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are glad you had a positive time working with Michael throughout your purchasing process, Tabitha! Please reach out if you need anything!

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