Gordie Boucher Ford Lincoln of West Bend

It was my first time to service Service was great,but my truck interior was durty from durty shop shoses.The waiting room was vary nice and the snacks and beverage was nice Service was great,but my truck interior was durty from durty shop shoses.The waiting room was vary nice and the snacks and beverage was nice More

Normally buying a new vehicle is very time consuming but Stephanie was able to do all the paperwork in such a timely manner. I am very pleased with her services and would highly recommend her. Excellent cus Stephanie was able to do all the paperwork in such a timely manner. I am very pleased with her services and would highly recommend her. Excellent customer service! More

Excellent would recommend them to my friends and family John And Keith made my experience wonderful and explained everything to me very well I think them for their help and getting me into a 2020 Ford esca John And Keith made my experience wonderful and explained everything to me very well I think them for their help and getting me into a 2020 Ford escape More

Putting the customer first! I can't say enough about Boucher, and especially Angie Minor, regarding a recent saga. Long story short, I'd been having audio issues with my F150 fo I can't say enough about Boucher, and especially Angie Minor, regarding a recent saga. Long story short, I'd been having audio issues with my F150 for several months. The original prescribed fix from Ford was to replace an ACM, which was done under warranty, but didn't fix the problem, which was always suspected to be the APIM, by the tech. The issues continued, but in the meantime, i went out of warranty, and was looking at a hefty cost to replace the APIM, which was the only other solution available. Since the issues started while in warranty, and werent fixed to my satisfaction, i felt i had a good documented case to have the costs taken care of by Ford. As i suspected they would, they didnt see it that way, and wanted me to foot the entire bill. Enter Angie Minor, who listened to what i had to say, agreed that the full responsibility shouldnt be on me for a problem that wasnt addressed adequately by Ford, while under warranty. She went to bat for me, i still dont know how, and got the cost down to my $100 deductible that i would have had to pay if i were still under warranty. This saved me over $1000 in potential diagnosis, teardown, replacement and rebuild costs. She was on my side the whole time, and did me a solid. Despite being very busy, she kept me in the loop and made sure i was aware of where we were at, even as my frustration with Ford itself was mounting. She's outstanding at her job, and the kind of person i want to interact with when i come to a dealership. I never felt like i was "just a number" with her, or Boucher, like i did with Ford itself. And even though i dont know his name, shout out to the tech on my repair, as he was screaming the APIM was the problem the whole time, just couldnt get a code to pull. More

Excellent service and attitude Santo went above and beyond to find the vehicle that was right for me traveling from Waukesha and Kenosha to bring trucks they had in inventory for me to test drive good beyond to find the vehicle that was right for me traveling from Waukesha and Kenosha to bring trucks they had in inventory for me to test drive good customer service and great people More

Good Experience We recently purchased a new vehicle from Gordie Boucher. We have not had a better experience in our recent vehicle purchases. We did not feel pressure We recently purchased a new vehicle from Gordie Boucher. We have not had a better experience in our recent vehicle purchases. We did not feel pressured, Gregg gave us the ample time to decide what we wanted to do. This made our decision so much easier. We are certain we found the place to do all of our future business at and will be recommending this to our friends and family! More

Kim was great as usual Kim is very personable. She kept me up to date on the status of the repair, including cost and time frame. Don't let her leave. She is a great asset t Kim is very personable. She kept me up to date on the status of the repair, including cost and time frame. Don't let her leave. She is a great asset to your organization. More

I experienced great service by Santo as well as the service team, Kim, etc. A leaky tire was purchased with my used 2017 fusion sport back in November 2019. Santo was updated since then about leaky T service team, Kim, etc. A leaky tire was purchased with my used 2017 fusion sport back in November 2019. Santo was updated since then about leaky Tire. The sales department covered the cost of patch kit, etc. Thanks Santo. More

Salesman was awesome. Unfortunately they sold me a care with grooved brake rotors. Not a good look for such and low cost but important item to overlook upon inspection. Hopefully they replace them. with grooved brake rotors. Not a good look for such and low cost but important item to overlook upon inspection. Hopefully they replace them. More

GB West Bend Service Supremecy Cant say enough about the service I receive at GB West Bend Ford. From the helpful Service Writers, to the Vehicle Prep who treat your vehicle as if Cant say enough about the service I receive at GB West Bend Ford. From the helpful Service Writers, to the Vehicle Prep who treat your vehicle as if it were their own to be serviced, and the Service Techs who get it right the first time, I must say I have a pleasant experience every time I go there. Even Dave and Chris go above and beyond to help one with an issue with a repair or purchase of a vehicle or just a part. And the gentlemen in Parts are always busy but willing to help with answering a question about a repair or part whether its being fixed in house or your backyard. This is a First Class 5 Star Dealership. More