Gordie Boucher Ford Lincoln of Janesville - Service Center

I was there recently to look at a new SUV and was treated in a friendly and helpful manner. A few days later I was in for service and again service was provided in a friendly and courteous manner. Brian was in a friendly and helpful manner. A few days later I was in for service and again service was provided in a friendly and courteous manner. Brian was our service agent. More

My experience overall was good the people I dealt with were all helpful and professional. were all helpful and professional. More

Installed wrong tires, Michelin defenders on quote and receipt, received Goodyear eagle sport(not even on website). Feel like I was taken advantage of with part replacement and didn't receive proof part w receipt, received Goodyear eagle sport(not even on website). Feel like I was taken advantage of with part replacement and didn't receive proof part was bad,as promised. More

I bought a new vehicle from here in 2018. Had no issues. Purchased another new one, 2022 F150 recently at a dealership farther away. Wanted to get issues looked at because this dealership is Had no issues. Purchased another new one, 2022 F150 recently at a dealership farther away. Wanted to get issues looked at because this dealership is closer, however being under 3year / 36000 mile warranty. Before even looking at the vehicle they told me it was going to be $175 per issue to diagnose. There was 3 issues. $175 for each to diagnose. While under 3yr /36000 warranty. Do not see why an how that was even possible. Again. 2022 purchased new. With that. The only service I chose to have done was an oil change. Had to take vehicle to dealership I purchased from to have them do the very necessary required repairs. No charge, under warranty. More

Very nice I was concerned about a safety light and they investigated and did not charge me. Also invited me to come back if continues investigated and did not charge me. Also invited me to come back if continues More

A suggestion would be to undercut prices of other dealerships increasing your repair work increasing exposure and therefore increasing the likelihood of increased auto sales. dealerships increasing your repair work increasing exposure and therefore increasing the likelihood of increased auto sales. More

Always timely, pleasant and informative. Like the new mazda building. Much quieter and cleaner than rhe old Ford building. Like the new mazda building. Much quieter and cleaner than rhe old Ford building. More

Professional and overall a great experience. I enjoyed the video they provided of my car afterwards. I enjoyed the video they provided of my car afterwards. More

I wasn't thrilled with the treatment I received from Randy but otherwise the wait wasn't long and I could be on my way quickly. Randy but otherwise the wait wasn't long and I could be on my way quickly. More

I always feel confident that my car repairs are properly done. The service person is very professional, friendly and answers any questions I may have. done. The service person is very professional, friendly and answers any questions I may have. More