Gordie Boucher Ford Lincoln of Janesville - Service Center

Special People "Everyone's Life is touched by a few Very Special People." On March 1st about 12 noon my husband and I entered the Boucher Showroom. We had just bee "Everyone's Life is touched by a few Very Special People." On March 1st about 12 noon my husband and I entered the Boucher Showroom. We had just been involved in an accident on I39. Our Toyota Rave 4 was badly damaged and we needed help. Your Dealership could not have been more helpful our Special Angels. We were at the front table for about 4 hours, starting a call to the Insurance Company, towing service, car rental motel accommodations. We were both very shaken and up came Sherry Buckley offering her help. She immediately secured telephone numbers (offering a phone of course) a towing service to contact car rental and as time went on she provided a map to the Holiday Inn Express after making a reservation for us. We can't thank her enough. And the Manager even offered us half of his chicken sandwich lunch. We would recommend Boucher Ford to the country. And we didn't even stop to purchase a car. We are residents of Rochester MN but your help cannot be measured. Away from home in a bad situation - we couldn't have been better cared for. We thing Sherry Buckley is our Guiding Light. Again we were greatly blessed. More

Very frustrated and disappointed! I just returned from Gordy Boucher in Janesville after making an appointment to get my vehicle serviced. I had called ahead to let them know what my i I just returned from Gordy Boucher in Janesville after making an appointment to get my vehicle serviced. I had called ahead to let them know what my issue was. The man that I spoke with made an appointment after hearing what I wanted them to look at. When I arrived the service person said that there would be a $165 charge to look at my van. This was not mentioned on the phone when making the appointment. Then he went on to say that after charging me and looking at it, they probably didn't have the proper equipment to properly diagnose the problem. My van is a Honda. That may be the reason, however the man who made the appointment was very aware of the make and model of my van. I rearranged my whole morning and drove 25 minutes to the appointment only to drive back home very dissatisfied. I called the service manager when I returned home. He apologized and said the would let someone know. I wouldn't consider that a professional or customer service oriented response. We have been looking at other dealerships recently because we are looking to trade for a new vehicle. When comparing these other dealerships to Gordy Boucher there is no question that from now on I will not be returning to Gordy Boucher in Janesville. More

I purchased a new 2012 Ford Fusion from Gordie Boucher Ford in Janesville. The dealership has had to replace the radio twice because it quit working. Both times were under the new car (36,000) mile warr Ford in Janesville. The dealership has had to replace the radio twice because it quit working. Both times were under the new car (36,000) mile warranty. When I went to pick up the car today after they had installed the second radio the new service advisor let it slip that the radio was remanufactured and not new. I questioned the service advisor as to who authorized the use of used parts (by definition, remanufactured parts are not new) and she indicated that Ford would only allow the use of remanufactured parts. I then spoke with Rob Dahlby the Service Manager. He told me that he could not obtain any major component for my vehicle new from Ford and that everything from an engine to the radio would come in re-manufactured if he ordered it. He then tried to tell me that I should be satisfied with a used radio since my car was not new anymore. I have called Ford customer service since I feel that Boucher is not reputable and is installing used parts and attempting to pass them off as something they have to use because Ford says so. If they are right then Ford should be ashamed of themselves for trying to deceive the consumer. My hunch, based on my initial conversation with Ford, is that Mr. Dahlby is the person who is not honest. My advice is to have your car serviced elsewhere. More

I would recommend the dealership to buy a new car but not for service. I took my car in for the first time today. The service writer, Tim, was disinterested in helping me. I had made and confirmed my appo for service. I took my car in for the first time today. The service writer, Tim, was disinterested in helping me. I had made and confirmed my appointment online and he seemed put out that I had done that saying that their access to the web stuff was no good. I had questions about how the car operated (since it was new and I had not driven a Ford in 22 years) and he dismissed them with "that is normal" answers (the service tech explained why the car ran rough in the morning when it was cold but that was only after I got past Tim and the service tech and I were out trying to figure out a wind noise) I had a paint issue and Tim stated he would refer it to the Body Shop but did not bother to have an answer from them when he told me the car was ready. I had to wait while another service writer located Tim and then he had to call to ask someone how they were going to handle the paint issue. That clearly indicated to me that had I not brought it back up it would never have been handled. As I was getting ready to leave Tim was checking in an elderly lady for service. I overheard him ask her if she wanted the complimentary car wash today with her oil change. He had not bothered to ask me or even just have my car washed. He convinced me to find another dealership for service in the future. More