Back

Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,886 Reviews

1,886 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

Sort by
November 03, 2020

Elisha makes me feel like family every time I come in . Always goes above and beyond a very true asset to Gordie Boucher . Sean is outstanding will move mountains for a customer if thats whats required . K More

by BELTZFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are thrilled we were able to take care of all your automotive needs here at Boucher!

November 02, 2020

Great service but very disappointed in the lack of concern over COVID. At a time when numbers are on the rise, most staff did not wear a mask. We will not be back until COVID is under control, if then More

by MRBRU64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We appreciate you bringing this to our attention. At your earliest convenience, please reach out to our General Manager, Ted Harris, at 608-754-5511 so we can discuss this situation further. We hope to hear from you soon.

Nov 30, 2020 -

MRBRU64 responded

Whoever responded to this review is obviously not in touch with the reality at Gordie Boucher. Masks are always possible to be worn by sales reps as well as the staff at the reception desk. You just choose to not enforce this with your own employees. None of them had masks on. How can it be that this is not enforced? How many people have to die before people start to take this more serious?

October 31, 2020

the service dept. did excellent job , on my recent visit. Elisha went out of her way, to make sure my vehicle was serviced, in a timely matter and to my expectations. More

by WJB.314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the 5-star review!

October 30, 2020

service was easy to schedule, and I was in and out in no time. The running board installed really finished the look of the truck. Clean car, too. I really appreciated that. Thank you! More

by NUTSABOUTGOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

It was our pleasure!

October 30, 2020

I found the service department to be extremely knowledgeable and courteous. I was attended to right on time and the work needed to be completed was done swiftly. Care was talked to Covid safety an More

by BMCWIFE23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are glad you had a positive and clean service visit with us!

October 30, 2020

I’m please with the service, but the last 2 times I was there for 1:45 minutes to 2 hours. Seems like it took a long time. Was there only 1 person doing the recall or installing a part? Maybe a couple of p More

by JIM.DUEHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review and feedback. If you have any further questions or concerns, please don't hesitate to reach out to our Service Manager, Sean Tompkins, at 608-754-5511.

October 30, 2020

Really quick and easy.. service people are great. Nice building, and I liked the peanut butter and cheese crackers. Also I had coffee. Vehicle runs great. More

by RANDYUSP
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing your experience with us!

October 29, 2020

Great Service, friendly, courteous, everything worked out perfectly. I would go back, again, and again, and again, and again, and again, and again, up to 25 times. More

by L2MIKEDUFFY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the review!

October 28, 2020

Great service! I made an appointment for an oil change Great service! I made an appointment for an oil change and they were in time and courteous. I'm very happy I chose Boucher Ford Dealership. More

by mary.peaches12
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Boucher, Mary!

October 28, 2020

Very professional polite friendly helpful service good fast service I always take my explorer there never have any kind of problem with work done there. Ben is great to work with. More

by JAV2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing!

...
156
...