Gordie Boucher Ford Lincoln of Janesville

I own a 2019 F350 diesel and made the mistake of adding 7 gallons of gasoline to my tank, which already had 10 gallons of diesel. I immediately contacted Gordie Boucher Janesville, and a service sales rep as gallons of gasoline to my tank, which already had 10 gallons of diesel. I immediately contacted Gordie Boucher Janesville, and a service sales rep assured me they would drain the tank. However, I was concerned about turning on the auxiliary power to get the truck in neutral, so I called again. The Service Sales Rep said it wouldn’t cause any issues. After towing the truck in, I received a call stating that gas had reached a critical part of my fuel system, and repairs would cost $16,000. They claimed this happened because I turned on the auxiliary power for towing, despite being told it would be fine. I argued that if I’d been informed otherwise, I would’ve sought a different solution in towing. They then pressured me to contact my insurance. I declined multiple times. Eventually, I spoke to their manager and mentioned I was considering another company, which had successfully flushed a similar issue. He confirmed they could do the same. I was concerned if someone would start the vehicle, they assured me no one would, and that it had a DO NOT START for the vehicle. So I did and just waited for my Service Sales Rep. After going back and forth and not finding a solution with them. I came in paid for a diagnostic told them I would be back Monday to tow the vehicle. When I arrived to do it, I was shocked to find that someone had moved it! It wasn't in the same spot— it was five spaces down. To make matters worse, it had been snowing those days, so they must have had to run the vehicle enough to defrost the windows just to see out. How could they do that?! I'm beyond frustrated! We drained the fuel filters to check for any issues, and guess what we found—metal shavings! More

I was pleasantly surprised when my car came out washed and they didn't try to tell me I needed anything else but what I was there for. and they didn't try to tell me I needed anything else but what I was there for. More

excellent people, good service department, very friendly staff, clean shop and show room. would recommend to friends staff, clean shop and show room. would recommend to friends More

This was my first time buying a car and they were very helpful in making a decision on what type of car would work for me. helpful in making a decision on what type of car would work for me. More

Loyalty is important to me & Boucher. Family & friends have been there. Boucher is consistent in service & sales. You can count on the Boucher team to deliver. Family & friends have been there. Boucher is consistent in service & sales. You can count on the Boucher team to deliver. More

Very friendly. Always there to help. We are on our 3rd Lincoln and my son also got his Mazda from them also!!! Always there to help. We are on our 3rd Lincoln and my son also got his Mazda from them also!!! More

Been a customer here for years. First service appointment on my newest vehicle. New advisor to deal with always makes me leary. But went above and beyond customer service. Top notc First service appointment on my newest vehicle. New advisor to deal with always makes me leary. But went above and beyond customer service. Top notch. Could not have asked for more. More

Easy to book the appointment online same day! Friendly staff. Easy drop off and pick up! Will use again! Friendly staff. Easy drop off and pick up! Will use again! More

Alex was able to get me in for an oil change and tire rotation on fairly short notice prior to a long road trip. Much appreciated. rotation on fairly short notice prior to a long road trip. Much appreciated. More

Fast, friendly service at a very reasonable price. I drive over 30 minutes for their service, passing several other locations where I can get the same services but I prefer Gordie Boucher. I drive over 30 minutes for their service, passing several other locations where I can get the same services but I prefer Gordie Boucher. More