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990 Reviews of Goodson Acura of Dallas - Service Center
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November 11, 2014
Help above and beyond. I brought my 2011 RDX in for routine maintenance and mentioned to Ariel (my service adviser) that my tire pressure light was on. Service was completed I brought my 2011 RDX in for routine maintenance and mentioned to Ariel (my service adviser) that my tire pressure light was on. Service was completed along with a full inspection on my car. Upon completion of service I was informed that my tire had a whole near the sidewall and could not be repaired. Ariel offered me a choice for a replacement, but I declined as I had a purchased them with warranty at different tire store. Not only did she inform me where one of these stores was nearby, she called them for me to make sure they would be there for me once I left. She had true concern for my situation and went above and beyond to make sure that I would be taken care of the most cost effective way. Ariel and Goodson Acura have a customer for life here! Thank You, Karen More
by karenbarrett
Employees Worked With
Ariel Gonzales
May 10, 2014
Warranty repair Recently, I brought my Acura TL 2011 into another Acura Service Center for an oil change and asked them about a whining sound coming from the right da Recently, I brought my Acura TL 2011 into another Acura Service Center for an oil change and asked them about a whining sound coming from the right dash. Initially, I was told they would require a $130 fee to even look for the problem. After asking why this wasn’t covered by my warranty, the agent confirmed it would be covered and their technician did hear the noise. Since they didn’t have the necessary staff working on Sunday to diagnose the problem, I was given a loaner car. The next day I returned to pick up my house keys and phone charger. Conveniently, my car was in the wash and they claimed to have solved the problem. Since I hadn’t received a call saying they had solved the problem, I was a bit concerned but happy to have my car back. Immediately after leaving the dealership, the high pitched whining sound was easily audible. At this point, I called Goodson Acura Service center and told them the other service had just lied to me about a repair and returned my car in the same condition. The Goodson Acura Service Center understood my concern and we scheduled a service visit. The next day, the Goodson Acura was able to diagnose the propeller shaft as the issue and the maintenance was performed the same day, at no cost! I would strongly recommend the Goodson Acura Service Center and will never use the other dealership again. More
by shortcycle
February 15, 2013
My car was damaged at their dealership and they expect me to pay 1/2 of the cost to replace a factory windshield with and aftermarket one. I have it in writing that they would replace the window at half cos to pay 1/2 of the cost to replace a factory windshield with and aftermarket one. I have it in writing that they would replace the window at half cost and no where did it say they would use aftermarket glass. They wanted to charge me $300.00 to replace a TPMS sensor that only cost $79.00 total at David McDavid. They are rude and obviously do not care about customer service or Quality of Service. If you use Goodson for anything I implore you to call another dealer ship and get a competing quote. You will most likely save hundreds of dollars! More
by jasincj
Employees Worked With
James
April 09, 2012
Megan Paris is Awesome!! I am so pleased with her customer service. She is the reason I drive all the way from Tarrant County! I believe that she will do what she says. She is knowledgeable, efficie customer service. She is the reason I drive all the way from Tarrant County! I believe that she will do what she says. She is knowledgeable, efficient, caring, and just plain nice! It is rare to receive such good, no great customer service. Thank you! More
by Kepryor
Employees Worked With
Megan Paris
February 28, 2012
Bobby has been our service contact for almost four years. He is always professional, knowledgeable, and fair. He treats us with respect, honesty and integrity. We highly recommend Bobby to all! Thank you, He is always professional, knowledgeable, and fair. He treats us with respect, honesty and integrity. We highly recommend Bobby to all! Thank you, Bobby More
by hollygaldo
Employees Worked With
Bobby Srianant
February 27, 2012
I am very pleased with the customer service and overall treatment at this deadlership. Todd was a great help and his customer services skills are outstanding. Thanks Todd! treatment at this deadlership. Todd was a great help and his customer services skills are outstanding. Thanks Todd! More
by valeria_gray
Employees Worked With
Todd Packer
February 07, 2012
Immediately greeted by super friendly people at garage. Entire place was neat, clean, tidy. Waiting room was comfortable & provided TV, snacks & reading material (separate area provided for children). Mega Entire place was neat, clean, tidy. Waiting room was comfortable & provided TV, snacks & reading material (separate area provided for children). Megan was super nice & extremely accommodating! I would definitely recommend for service! More
by slgoetz
Employees Worked With
Megan Paris
February 05, 2012
Goodson has the most courtous and acomodationg staff I know in the car-dealership business. Ben has always given me fantastic service, but this time he really impressed me by listening to my needs and was know in the car-dealership business. Ben has always given me fantastic service, but this time he really impressed me by listening to my needs and was very sensitive to have the maintenance service done and the windshield replaced on my wife's TL. I was 30 minutes late to my 8:30 appointment but Ben had everything done on a timely basis so that I could meet my appointment at noon. This type of service now a days you can't buy with money. More
by royal1
Employees Worked With
Ben Srianant
February 03, 2012
Ben is the best. Very knowledgable and goes beyond typical service rep. Recommended after market solution to brighten back up lights on MDX and looked up web site for me. typical service rep. Recommended after market solution to brighten back up lights on MDX and looked up web site for me. More
by rtrenary
Employees Worked With
Ben Srianant
February 03, 2012
Megan Paris is always helpful and ready to put you first even on a busy day! I have NEVER had better service. She makes having service done on your car an easy experience when it could be difficult. Thanks even on a busy day! I have NEVER had better service. She makes having service done on your car an easy experience when it could be difficult. Thanks for ALL you do! More
by x2200486
Employees Worked With
Megan Paris
