Goodson Acura of Dallas - Service Center

Goodson Acura Erica Lamkin is awesome! Great customer service! I took my car in for an oil change and 20 point inspection. Washed and vacuumed while I there too! Erica Lamkin is awesome! Great customer service! I took my car in for an oil change and 20 point inspection. Washed and vacuumed while I there too! More

Services Erica is a very polite service consultant. She makes you feel welcome. My overall experience at Goodson acura is very good. I would recommend any one Erica is a very polite service consultant. She makes you feel welcome. My overall experience at Goodson acura is very good. I would recommend any one to this dealership. More

Mark Bagnall I brought my car into the dealer for service and Johnathan Valdez assisted me. I did not have an appointment and was still offered a loaner car. I t I brought my car into the dealer for service and Johnathan Valdez assisted me. I did not have an appointment and was still offered a loaner car. I told him that I didn't need one and he said they will take care of my issue right away. I really liked how Johnathan explained what the tech saw when he evaluated my issue and gave me his contact information if I had anything further. I will be sure to come back to Goodson Acura for my service needs and ask for Johnathan. He is great. Thanks, Mark More

Great Service Erica in service is amazing! Always greeting us with a smile! Going above and beyond to make sure we are pleased! I definitely recommend servicing you Erica in service is amazing! Always greeting us with a smile! Going above and beyond to make sure we are pleased! I definitely recommend servicing your Acura at Goodson! More

Robby from the Service Department: Excellent Service I was about to go to a different dealership for Transmission and Transfer fluids replacement service after calling several dealerships in the area, an I was about to go to a different dealership for Transmission and Transfer fluids replacement service after calling several dealerships in the area, and getting mixed information about flushing vs. drain 'n refill transmission fluid, but Robby from Goodson's Service Department won my business, he was very knowledgeable, and professional. Robby did a great job! More

Great service! I was very happy with Goodson Acura and with my service rep, Erica Lamkin. I don't know very much about cars so she explained everything very clearly I was very happy with Goodson Acura and with my service rep, Erica Lamkin. I don't know very much about cars so she explained everything very clearly and simply. She was upfront about all of the costs and the time that it would take to get my Acura MDX repaired. She was very friendly and professional, as are all of the staff that I have met there. I've been going there for a couple of years - I trust them and they've done a great job on all of my service checks and repairs. More

Excellent customer service I worked with one particular service advisor for several years and then was disappointed to learn that he left Goodson. Luckily I was able to begin wo I worked with one particular service advisor for several years and then was disappointed to learn that he left Goodson. Luckily I was able to begin working with Erica Lamkin. She has be a joy to work with and always makes sure that I receive excellent service. More

Bought my Acura from another dealer..Goodson took care of me I bought my Acura from another dealer.. battery died, dead, gone.. in 8 months!!! Goodson worked with me and replaced it.. at no charge.. Acura shou I bought my Acura from another dealer.. battery died, dead, gone.. in 8 months!!! Goodson worked with me and replaced it.. at no charge.. Acura should reconsider their battery warranty!!!! Goodson took care of me like I owned the place!! Great people!! Great cars!!! I'll BE BACK!!! More

I had an issue but it was taken care of by Johnathan Valdez I initially came in for some service a couple of months ago but had some problems later that needed to be fixed since it wasn't done right the first t I initially came in for some service a couple of months ago but had some problems later that needed to be fixed since it wasn't done right the first time. The silver lining was Johnathan Valdez---he was my customer service guy a couple years ago and this time he again was able to get me out of my fix. He made sure I got a master technician to fix the work that wasn't done well the first time. Johnathan well above and beyond as much as he possibly could to ensure I was comfortable with the process. He is a model example for customer service everywhere. More

Great customer service!! Johnathan is an incredible Service advisor. He stepped out the minute I arrived, greeted me with a smile, listened and portraited problem solving assu Johnathan is an incredible Service advisor. He stepped out the minute I arrived, greeted me with a smile, listened and portraited problem solving assurance. Johnathan, paid full attention to the car problems, offered great suggestions and explored all options available for minimizing costs while making sure the company still makes enough profit. Going a step further regarding clarifications, different opinions and service suggestions from a professional standpoint, Johnathan was able to arrange a meeting with the actual Mechanic who worked on my car. To sum-up, " Johnathan was a class act". More