Goodson Acura of Dallas - Service Center

I felt like part of the family As I pulled in to the service drive I was met with a smile. I was walked to my service advisory, handed a water bottle, and quickly given a time frame As I pulled in to the service drive I was met with a smile. I was walked to my service advisory, handed a water bottle, and quickly given a time frame to expect for the work needed on my car. I was given a lender car. When I returned I was helped with the items that needed to be transferred back to my car. While I checked out at the desk, they were organized. Calls were made and everything happened so smooth. I always felt everyone saw me as the most important person in front of them (everyone else was treated the same way, but my experience was special to me). More

Johnathan Valdez The service was fast everything was done when it was supposed to be. Jonathan called me as soon as my car was ready and everything was done right the The service was fast everything was done when it was supposed to be. Jonathan called me as soon as my car was ready and everything was done right the first time. So if you go to service make sure you ask for Jonathan! More

Great Service Khang Nguyen took care of me exceptionally well in the service department. All of my expectations were met and exceeded. I know that I can depend on h Khang Nguyen took care of me exceptionally well in the service department. All of my expectations were met and exceeded. I know that I can depend on him to get me in and out as quickly as possible and he took the extra step to have my vehicle washed even without my request. That kind of service is always appreciated and people like Khang make car ownership easy. Thanks again Khang and I will recommend anyone to him just for his professionalism and ease to work with. More

Help above and beyond. I brought my 2011 RDX in for routine maintenance and mentioned to Ariel (my service adviser) that my tire pressure light was on. Service was completed I brought my 2011 RDX in for routine maintenance and mentioned to Ariel (my service adviser) that my tire pressure light was on. Service was completed along with a full inspection on my car. Upon completion of service I was informed that my tire had a whole near the sidewall and could not be repaired. Ariel offered me a choice for a replacement, but I declined as I had a purchased them with warranty at different tire store. Not only did she inform me where one of these stores was nearby, she called them for me to make sure they would be there for me once I left. She had true concern for my situation and went above and beyond to make sure that I would be taken care of the most cost effective way. Ariel and Goodson Acura have a customer for life here! Thank You, Karen More

Warranty repair Recently, I brought my Acura TL 2011 into another Acura Service Center for an oil change and asked them about a whining sound coming from the right da Recently, I brought my Acura TL 2011 into another Acura Service Center for an oil change and asked them about a whining sound coming from the right dash. Initially, I was told they would require a $130 fee to even look for the problem. After asking why this wasn’t covered by my warranty, the agent confirmed it would be covered and their technician did hear the noise. Since they didn’t have the necessary staff working on Sunday to diagnose the problem, I was given a loaner car. The next day I returned to pick up my house keys and phone charger. Conveniently, my car was in the wash and they claimed to have solved the problem. Since I hadn’t received a call saying they had solved the problem, I was a bit concerned but happy to have my car back. Immediately after leaving the dealership, the high pitched whining sound was easily audible. At this point, I called Goodson Acura Service center and told them the other service had just lied to me about a repair and returned my car in the same condition. The Goodson Acura Service Center understood my concern and we scheduled a service visit. The next day, the Goodson Acura was able to diagnose the propeller shaft as the issue and the maintenance was performed the same day, at no cost! I would strongly recommend the Goodson Acura Service Center and will never use the other dealership again. More