Goodson Acura of Dallas - Service Center

Robby from the Service Department: Excellent Service I was about to go to a different dealership for Transmission and Transfer fluids replacement service after calling several dealerships in the area, an I was about to go to a different dealership for Transmission and Transfer fluids replacement service after calling several dealerships in the area, and getting mixed information about flushing vs. drain 'n refill transmission fluid, but Robby from Goodson's Service Department won my business, he was very knowledgeable, and professional. Robby did a great job! More

Great service! I was very happy with Goodson Acura and with my service rep, Erica Lamkin. I don't know very much about cars so she explained everything very clearly I was very happy with Goodson Acura and with my service rep, Erica Lamkin. I don't know very much about cars so she explained everything very clearly and simply. She was upfront about all of the costs and the time that it would take to get my Acura MDX repaired. She was very friendly and professional, as are all of the staff that I have met there. I've been going there for a couple of years - I trust them and they've done a great job on all of my service checks and repairs. More

Excellent customer service I worked with one particular service advisor for several years and then was disappointed to learn that he left Goodson. Luckily I was able to begin wo I worked with one particular service advisor for several years and then was disappointed to learn that he left Goodson. Luckily I was able to begin working with Erica Lamkin. She has be a joy to work with and always makes sure that I receive excellent service. More

Bought my Acura from another dealer..Goodson took care of me I bought my Acura from another dealer.. battery died, dead, gone.. in 8 months!!! Goodson worked with me and replaced it.. at no charge.. Acura shou I bought my Acura from another dealer.. battery died, dead, gone.. in 8 months!!! Goodson worked with me and replaced it.. at no charge.. Acura should reconsider their battery warranty!!!! Goodson took care of me like I owned the place!! Great people!! Great cars!!! I'll BE BACK!!! More

I had an issue but it was taken care of by Johnathan Valdez I initially came in for some service a couple of months ago but had some problems later that needed to be fixed since it wasn't done right the first t I initially came in for some service a couple of months ago but had some problems later that needed to be fixed since it wasn't done right the first time. The silver lining was Johnathan Valdez---he was my customer service guy a couple years ago and this time he again was able to get me out of my fix. He made sure I got a master technician to fix the work that wasn't done well the first time. Johnathan well above and beyond as much as he possibly could to ensure I was comfortable with the process. He is a model example for customer service everywhere. More

Great customer service!! Johnathan is an incredible Service advisor. He stepped out the minute I arrived, greeted me with a smile, listened and portraited problem solving assu Johnathan is an incredible Service advisor. He stepped out the minute I arrived, greeted me with a smile, listened and portraited problem solving assurance. Johnathan, paid full attention to the car problems, offered great suggestions and explored all options available for minimizing costs while making sure the company still makes enough profit. Going a step further regarding clarifications, different opinions and service suggestions from a professional standpoint, Johnathan was able to arrange a meeting with the actual Mechanic who worked on my car. To sum-up, " Johnathan was a class act". More

Treated Like Royalty! I LOVE THIS DEALERSHIP!! From the purchase of my RDX with Leonard Johnson to my first experience with the Service Department, I have been so very imp I LOVE THIS DEALERSHIP!! From the purchase of my RDX with Leonard Johnson to my first experience with the Service Department, I have been so very impressed. Leonard is just such a great guy and he never once used the 'full court press' method of car sales you see so often at other dealerships. He answered all of our millions of questions with patience and smiles. Just had my free oil change (for your 1st time only, don't want everyone thinking that that is something that comes free for the life of your car!) and 28 point inspection and enjoyed all the amenities in the customer lounge as well as very courteous customer care. This place is awesome! More

Excellent Service. Very Happy with their Staff. God Bless yo They replaced and fixed all parts of my Acura MDX 2012 without charging me anything as everything was covered by my Warranty which was expiring on the They replaced and fixed all parts of my Acura MDX 2012 without charging me anything as everything was covered by my Warranty which was expiring on the same day. Excellent Service. Very Happy with their Staff. God Bless you all. More

Great dealership, great service advisor. I have delt with Goodson for over 7 years and have purchased 3 vehicles from them. Service has been outstanding in every way. Would recommend them to I have delt with Goodson for over 7 years and have purchased 3 vehicles from them. Service has been outstanding in every way. Would recommend them to all of my friends. More

Great Services I bought new 2016 MDX at Goodson Acura and it's please to work with sale/ finance team. When it's time for oil change or schedule service, Johnathon I bought new 2016 MDX at Goodson Acura and it's please to work with sale/ finance team. When it's time for oil change or schedule service, Johnathon is the best; he is very pleasure to work with. He is on top of the schedule, progress and update throughout the service process. More