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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
978 Reviews

978 Reviews of Goodson Acura of Dallas - Service Center

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June 22, 2016

Great service as always!! Prompt and polite staff. Everyone eager to help. Second vehicle from them and they make it easy to do business with. More

by Oisejele Oboh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2016 -

Goodson Acura of Dallas responded

Oisejele, thank you so much for purchasing your second vehicle from us! It means the world to us to earn repeat business and we are so thankful to have you as part of the Goodson Acura family. Let us know how and when we can serve you again next! Thanks again and have a great week!

June 15, 2016

TRYING TO DO THE RIGHT THING BY GOING TO THE DEALER So I take my 2012 Acura TL in for the recall on the airbags to be placed on the waiting list. As I was talking with the service agent, someone took my More

by Tamica McNeal
Recommend Dealer
No
Employees Worked With
DON'T REMEMBER
Jun 20, 2016 -

Goodson Acura of Dallas responded

Tamica, we are terribly sorry to hear that you had issues with your vehicle shortly after your service. It is never our intent for a customer to have additional issues after servicing their vehicle. We hope you got the issues resolved and are always here if you need to discuss your situation further. You can reach out to our GSM, Chip Cottingame at ccottingame@goodsonacura.com should you desire to chat about the repairs.

June 12, 2016

Great Experience! Dane took real good care of me. He actually added a personal touch and explained some things that I didn't understand in great detail to help me gain More

by Damarcus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Jun 13, 2016 -

Goodson Acura of Dallas responded

Damarcus, we are truly sorry that your service did not go as planned. I spoke with our GSM, Chip this morning and he is having our service director follow up with you right now via phone. We apologize for the experience and can ensure we will do what we need to get it straightened out. If after speaking with our Service Director, you would still like to discuss this situation further, Chip would be happy to speak with you. You can reach him directly at ccottingame@goodsonacura.com or 214.379.6515. Thanks for for providing us an opportunity to correct your experience.

June 02, 2016

State inspection Excellent service. Even though I was there for just the state inspection, they still thoroughly cleaned my car! It would have cost me more to go to More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robby Robertson
Jun 03, 2016 -

Goodson Acura of Dallas responded

Jane, thanks for stopping in for your inspection! We're glad to have had an opportunity to serve you and look forward to the next one. We'll make sure Khang and Robby sees your kind mention. Let us know when we can assist you next. Have a lovely weekend!

May 22, 2016

Best Service in the Metroplex Goodson Acura always takes care of me. I wouldn't take my vehicle any other dealership. I always feel welcome and the service is spot on. I recommend More

by MJANUARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Groseclose
May 23, 2016 -

Goodson Acura of Dallas responded

Thank you so much for your kind endorsement! We are so thankful to have the opportunity to service your car. We'll make sure Scott, Khang, and Jonathan sees your kind note. Let us know when we can serve you next. Thanks again and see you when it comes time for the next service. Have a great week!

May 21, 2016

Service Department I recently had an issue with my 2016 MDX and took it to an Acura dealership in Houston (that is where I live) and received awful service and they coul More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robby Robertson
May 23, 2016 -

Goodson Acura of Dallas responded

Michael, we are so appreciative of you driving from Houston to solve your service issues! We're glad to be able to serve you and thankful to hear your service went exactly as planned. We hope you don't have to make the journey from Houston regularly, but we are always here to assist you when you need it. We'll make sure Robby and our management sees your kind words! Don't hesitate to reach out with future issues. Thank you again for choosing Goodson Acura of Dallas. Have a wonderful week.

May 15, 2016

recall Whether we were seeking information over the phone or in person, we received helpful, respectful service from the time we first learned of the airbag More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lashon Avery (Only by phone), Robby Robertson
May 15, 2016 -

Goodson Acura of Dallas responded

Jane, thanks for the kind mention. We're glad Robby, Jonathan, and Lashon we're able to assist you and provide you the information needed. We're standing by to serve you again next! Let us know when it comes time. Thanks again. Have a great weekend!

May 13, 2016

Oil change adn safety inspection. I have been dealing with Richard Furcht for more than 10 years. He has always treated me as if I am his only customer. He is thoughtful and anticipa More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Furcht
May 15, 2016 -

Goodson Acura of Dallas responded

Patrick, thank you for your continued business at our dealership with Richard! We are so thankful to hear about your continued positive experiences. We will make sure Richard and our management team sees your kind notes. Let us know when we can serve you next. Thanks again! Have a great weekend.

May 07, 2016

I just love this dealership! From the time I purchased my vehicle on 8/10/14, it's been excellent service on top of excellent service! This dealership treats you more like family More

by 1126barry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Tunnell
May 09, 2016 -

Goodson Acura of Dallas responded

Thanks for stopping in for service! We're glad you were in and out in an hour and we greatly appreciate you taking the time to note the experience online. We'll make sure Christian and our management sees your kind note. We greatly appreciate your business and look forward to serving you again soon. Have a great week!

April 16, 2016

Oil Change Experience I went in to get an oil change yesterday and Johnathon Valdez did a great job getting me all taken care of. I'll definitely be coming back. More

by mbagnall1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Johnathon Valdez
Apr 18, 2016 -

Goodson Acura of Dallas responded

Thank you for servicing with us! We're glad you got all taken of. Let us know when we can assist you next. Have a great week!

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