Goodson Acura of Dallas - Service Center

Great, friendly, speedy, service Johnathan was very respectful and went into detail on what all would be done to my vehicle. Always kept me up to date on the status of the repairs and Johnathan was very respectful and went into detail on what all would be done to my vehicle. Always kept me up to date on the status of the repairs and even went out of his way to save me some money by finding a coupon for me and worked with me on pricing. He got me in and out very quickly. He had the loaner pulled up quickly and had my vehicle ready to go when I went to pick it up. More

Excellent service and customer care I have had nothing but wonderful service from Goodson Acura. Khang Nguyen and Robby Robertson have helped me numerous times, always with the best care I have had nothing but wonderful service from Goodson Acura. Khang Nguyen and Robby Robertson have helped me numerous times, always with the best care. More

Great service Great customer service staff and friendly faces and fast service. Make you feel like you the only customer. Clean cozy lobby with lots of drinks . Great customer service staff and friendly faces and fast service. Make you feel like you the only customer. Clean cozy lobby with lots of drinks . More

40k Service visit Received excellent service during my recent 40k oil change/service visit. Found a large nail in my rear passenger tire which they promptly removed and Received excellent service during my recent 40k oil change/service visit. Found a large nail in my rear passenger tire which they promptly removed and repaired free of charge. Will bring my car here for all of it's service needs. More

Service Department My 2015 TLX is in the repair for the 2nd time because the 1st repair was done incorrectly. They drive these cars every and all day, so they shouldn't My 2015 TLX is in the repair for the 2nd time because the 1st repair was done incorrectly. They drive these cars every and all day, so they shouldn't have given me something that obviously was noticeably wrong. The engine was making sounds I have never heard, the steering wheel was not properly aligned, and the transmission was not shifting properly. The body shop placed me in a loaner car, well it's now New Years Weeekend and I have plans to go out of town with friends. My rental car agreement had 150 miles per day on it, so as a courtesy I called and inquired would it be a penalty. I was told I would have to speak with the Service Manager for loaner cars. Once I spoke with Robby, he told me that it would be a penalty if I drove over the allotted mileage. He then says, well if I can make your car ready by 4pm or 5pm today, can you wait on it. I then say no I can't but I can make other arrangements for travels. I stated that I didn't want my car to be rushed because it should have been fixed properly the first time. I am very LIVID that they would rather rush work than to have miles put on their loaners. It is NOT MY FAULT!!! I may have to take my all my business to David McDavid! More

Service work needed. Took veh in for service needs and my experience was great. Hats off to Richard F, Dane U and Brian G.Will be soon for my next visit. Took veh in for service needs and my experience was great. Hats off to Richard F, Dane U and Brian G.Will be soon for my next visit. More

Inspection Goodson has a great service group and I highly recommend them. They are friendly, professional, patient and take the time to actually do the service r Goodson has a great service group and I highly recommend them. They are friendly, professional, patient and take the time to actually do the service right. Also, there's not a mob at the door for a free car wash like up the street. Excellent service. The sales group are also fair and without pressure. I bought a 2015 RDX, great vehicle, and now as my wife's (other brand vehicle) is coming off her 3 year lease, so we are considering adding a new Acura sedan to out family fleet... in most part to my experience with Goodson. 5 star first rate! Keep up the Great work! More

Scheduled Oil Change/Tire Rotation Service I had the pleasure of having Richard Furcht as my service advisor. I decided to wait for the service to be completed. Richard kept me updated on a t I had the pleasure of having Richard Furcht as my service advisor. I decided to wait for the service to be completed. Richard kept me updated on a timely basis. Richard explained the various items that arose during the inspection, etc., and I agreed to have several additional services completed. Richard is very professional and knowledgeable in all aspects of service. Richard is a true asset to the Goodson Acura organization. Regards Art Kimi More

Very professional and nice waiting area Service quality is top notch. I typically just drive in. Issues are dealt with quickly. Service staff is consistently professional, which speaks to th Service quality is top notch. I typically just drive in. Issues are dealt with quickly. Service staff is consistently professional, which speaks to their training. Work is itemized and reviewed with me beforehand. Even the waiting room is pleasant. Car is washed after. I cannot think of any areas needing improvement. This is luxury service. More

Jonathan was very professional and helpful Jonathan was very detailed and very attentive to his service He called to update us on repair also offered to deliver the car himself since we h Jonathan was very detailed and very attentive to his service He called to update us on repair also offered to deliver the car himself since we had drove up there and found a few small details that required to leave the car again Overall great customer service from him More