Goodson Acura of Dallas - Service Center

Very courteous and prompt service. Visited dealership to have a recall performed on an airbag. Was in and out in less than an hour. Dealer washed and vacuumed the car. Very happy with t Visited dealership to have a recall performed on an airbag. Was in and out in less than an hour. Dealer washed and vacuumed the car. Very happy with the service. More

Service was outstanding They picked up my car serviced it and brought it back cleaned the same day. not many dealers will do that, probably because of personal, but I will be They picked up my car serviced it and brought it back cleaned the same day. not many dealers will do that, probably because of personal, but I will be using them for all my needs. Thank You Robert! More

Great experience Everyone was exceptionally helpful from the moment I pulled in. The waiting area was clean and well stocked. My service advisor kept me informed from Everyone was exceptionally helpful from the moment I pulled in. The waiting area was clean and well stocked. My service advisor kept me informed from the moment I arrived until I pulled off. More

Great Jasmine did a great job. She executed her job just as I asked her to do without the usual "but you need this" sales pitch. Jasmine did a great job. She executed her job just as I asked her to do without the usual "but you need this" sales pitch. More

Excellent Customer Service As always, Goodson Acura has world class service. I was truly impressed with this last visit For a battery replacement. I think I was most impressed w As always, Goodson Acura has world class service. I was truly impressed with this last visit For a battery replacement. I think I was most impressed with how fast and efficient the service was. Ross was great and very professional he had me in and out of there in a heartbeat and I was truly impressed. You would think he’s been working a job for 20 years. Just listening to my problems here already diagnosed my issue. Now that’s what I call superb customer service and I will always and forever forever will be a loyal customer. You rock Ross. More

Service Dane Uter has been my service representative for the past few years. He is always pleasant and accomodating.Very refreshing to have great customer ser Dane Uter has been my service representative for the past few years. He is always pleasant and accomodating.Very refreshing to have great customer service. More

Quick & Easy Service was quick, thoroughly explained and had no issues! Khang did a good job of letting me know how much longer it would anytime he would pass by m Service was quick, thoroughly explained and had no issues! Khang did a good job of letting me know how much longer it would anytime he would pass by me. More

A/C Recharge When I arrived Jasmin took care of me, everything was great other than the coupon I gave Jasmin for 10% off service wasn't applied. Didn't realize it When I arrived Jasmin took care of me, everything was great other than the coupon I gave Jasmin for 10% off service wasn't applied. Didn't realize it till I had already left. More

No longer a customer I took my car in for service and had some work done. I later had some issues and the dealership attempted to diagnose the issue. Since it was a safe I took my car in for service and had some work done. I later had some issues and the dealership attempted to diagnose the issue. Since it was a safety concern it was important that they get it right. While the communicated that they had done all they could and found nothing wrong, they could not duplicate the issue and had to return the car to me. There didn't seem to be an appreciation for how difficult it was for me to accept a car without knowing exactly what was wrong despite their service check. I am deeply disappointed and will not be returning. More

I do not recommend service adviser Jonathan Valdez I recommend not dealing with service adviser "Jonathan Valdez" in Service Department. I went to drop my car off to get issues looked at on my car. I I recommend not dealing with service adviser "Jonathan Valdez" in Service Department. I went to drop my car off to get issues looked at on my car. I originally work with Mr. Robby Robertson one of the SUPERB SERVICE ADVISER. unfortunately he was out today. I had already spoken with him( Mr. Robertson) day before and I was told to speak with Mr. Dane. Mr. Dane had not made it in at 8:00AM when I arrived today Saturday 9/30/2017, so I was prepared to wait for him, but Mr. Jonathan took it upon himself to BULLY me writing up my concerns and wanted me to sign a form stating I would have to pay $162.00 to have my car looked at, when its already in the system regarding my issues with my 2002 Acura 3.2 TL Type S. Jonathan has a "SMUG ATTITUDE" and EXTREMELY INCONSIDERATE, with no COMPASSION. its all about the MONEY with this guy. Maybe because I was a women, or maybe not, but either way do yourself a favor and ask for Mr. Robby Robertson @ GOODSON ACURA OF DALLAS. I end up just leaving the dealership after having them wash my car so I wouldn't feel like I wasted my time plus gasoline. More