Goodson Acura of Dallas - Service Center

A/C Recharge When I arrived Jasmin took care of me, everything was great other than the coupon I gave Jasmin for 10% off service wasn't applied. Didn't realize it When I arrived Jasmin took care of me, everything was great other than the coupon I gave Jasmin for 10% off service wasn't applied. Didn't realize it till I had already left. More

No longer a customer I took my car in for service and had some work done. I later had some issues and the dealership attempted to diagnose the issue. Since it was a safe I took my car in for service and had some work done. I later had some issues and the dealership attempted to diagnose the issue. Since it was a safety concern it was important that they get it right. While the communicated that they had done all they could and found nothing wrong, they could not duplicate the issue and had to return the car to me. There didn't seem to be an appreciation for how difficult it was for me to accept a car without knowing exactly what was wrong despite their service check. I am deeply disappointed and will not be returning. More

I do not recommend service adviser Jonathan Valdez I recommend not dealing with service adviser "Jonathan Valdez" in Service Department. I went to drop my car off to get issues looked at on my car. I I recommend not dealing with service adviser "Jonathan Valdez" in Service Department. I went to drop my car off to get issues looked at on my car. I originally work with Mr. Robby Robertson one of the SUPERB SERVICE ADVISER. unfortunately he was out today. I had already spoken with him( Mr. Robertson) day before and I was told to speak with Mr. Dane. Mr. Dane had not made it in at 8:00AM when I arrived today Saturday 9/30/2017, so I was prepared to wait for him, but Mr. Jonathan took it upon himself to BULLY me writing up my concerns and wanted me to sign a form stating I would have to pay $162.00 to have my car looked at, when its already in the system regarding my issues with my 2002 Acura 3.2 TL Type S. Jonathan has a "SMUG ATTITUDE" and EXTREMELY INCONSIDERATE, with no COMPASSION. its all about the MONEY with this guy. Maybe because I was a women, or maybe not, but either way do yourself a favor and ask for Mr. Robby Robertson @ GOODSON ACURA OF DALLAS. I end up just leaving the dealership after having them wash my car so I wouldn't feel like I wasted my time plus gasoline. More

Super friendly staff! Everyone was friendly, polite, and professional. I felt like was a celebrity all throughout the dealership! I also liked the super fast acknowledgemen Everyone was friendly, polite, and professional. I felt like was a celebrity all throughout the dealership! I also liked the super fast acknowledgement once I drove into the service department. More

Service and an awesome sales rep Unfortunately, I damaged the front end of my 2 week old car. My sales rep, Mike Aman, took car of it and made sure that the car was fixed as close to Unfortunately, I damaged the front end of my 2 week old car. My sales rep, Mike Aman, took car of it and made sure that the car was fixed as close to it was when I bought it. Also, detailed it, changed the oil and filled it up with gas. I highly recommend Goodson and Mike if you are in the market for an Acura. More

Goodson service stayed late for me. I had previously bought three new Acuras from Goodson but had a problem with my new and slightly used car I bought somewhere else. My battery needed t I had previously bought three new Acuras from Goodson but had a problem with my new and slightly used car I bought somewhere else. My battery needed to be replaced (still under factory warranty thank goodness!) and I arrived (stressed out) at service two minutes before they closed, I had called ahead and they were waiting for me with a loaner car and friendly attitude. My car was ready next morning. In and out less than 24 hours. I give Goodson a gold star, again. More

Great service experience I took my RDX in for a car wash and it was about due for an oil change. They were able to also get the oil change done while I was there and I spent I took my RDX in for a car wash and it was about due for an oil change. They were able to also get the oil change done while I was there and I spent very little time waiting. They are always so helpful and professional at this dealership. I wouldn't go anywhere else. More

Professional and Kind Crystal and the service team was kind and professional first and diligent second. Acura Service Team made sure my car was not complete until it was fi Crystal and the service team was kind and professional first and diligent second. Acura Service Team made sure my car was not complete until it was fixed. First class team! More

Courteous and efficient service I've taken my car here twice for service. They are close to my place of employment and I am able to get in and out pretty quickly. Saves a lot of time I've taken my car here twice for service. They are close to my place of employment and I am able to get in and out pretty quickly. Saves a lot of time which I'm sure is a benefit we all can use from time to time. Thank you for your professionalism!! It's top notch!! More

Hassle free, in and out! My vehicle had a recall, which is an inconvenience to find the time to take to the dealership, since this could only be done during Mon.-Fri. However, My vehicle had a recall, which is an inconvenience to find the time to take to the dealership, since this could only be done during Mon.-Fri. However, I called in advance and was informed the parts were available. Pulled up to service dept., was immediately greeted by someone, took basic information and I was done in 2 minutes. I left my vehicle there and they called me when it was done, picked up my car and only had to sign and again I was out the door within a couple of minutes. My car looked great, as they did a complimentary wash (that my car so badly needed). Everyone was super friendly and ready to help! Will definitely be coming back for future needs! More