Goodson Acura of Dallas - Service Center

Pricey with Poor service I had a blow out on two tires, I called the dealership at 10:20 to tell them that my nearly new vehicle would be towed to them and to check to see if I had a blow out on two tires, I called the dealership at 10:20 to tell them that my nearly new vehicle would be towed to them and to check to see if they had the tires in stock. The initial discussion was good. I assume I would get the two tires and be able to pick up my car before downtown rush hour traffic. I received a call around 1:30 from the service department asking me if the towing company they ever picked up my car because they didn't have it (the towing company picked it up at 11:00 am and it was a 20 minute drive). I panicked for a few minutes until the towing company sponsored by Acura roadside assistance stated my car was at the dealership. Over the next couple of hours I spoke to the dealership but never received an update or quote -- finally I received a quote at 3:30 from Michael Lindley stating that the two tires and alignment would be $600.00.. I was taken aback because you can find the tires between $117 to $135 on the internet and other tire retailers. But to topped the cake Michael Lindley bad mouth the dealership I bought the car from stating it would be much higher there because he had work for them before; he also stated that "it is what it is and he was not competitive with tires because the NTB's of the world sales a lot more. and tried to tell me their was a difference with original tires and aftermarket priced tires. He also placed the blame on the tow driver for just leaving the car with any technician. This is some of the reasons I avoid dealership but expects more from Acura. (This is my 4th Acura). Also to give credit, they washed the car but failed to remove all the wax from the wheels and tires to the point I had to questions if there was something wrong with the tires until I notice a 50 cent size of glop stuck to the rim). Michael was on the phone and no other attendant came over to assist instead they were talking to each other in the service bay. I like the model of having of having an individual service adviser but this should not negate working together. When I arrived at the service center for the first time I asked the closest adviser for assistance she helped but had a bitter lemon face while doing it. The techs were sitting in the break room using foul language-- at one point I heard the N word. Even the person who ran my credit to pay was not friendly -- can anyone smile in this place. If I'm going to pay premium price I expect premium service. In the end I was stuck in rush hour traffic for 1:45 minutes. I would recommend the manager or owner send in a secret shopper-- After reading the reviews and the top rating on the dealership I wonder if I receive this treatment because I was female or the color of my skin. Just makes you pause.-- I almost laugh when he asked me would I bring my car back here to be service; I think he's a genuine person but he's oblivious to the customer experience. I had a co-worker with me that witness this treatment More

recent service Jasmin did a great job figuring out the problems with my car and made it easy to get everything fixed. Goodson also honored warranty items without has Jasmin did a great job figuring out the problems with my car and made it easy to get everything fixed. Goodson also honored warranty items without hassling me about anything. More

Tune up for Acura 2010 TSX I had a pleasant experience, the loaner car was clean and new. I would recommend this dealership to anyone looking to service their vehicle. Nice and I had a pleasant experience, the loaner car was clean and new. I would recommend this dealership to anyone looking to service their vehicle. Nice and convenient! More

Exceptional service and craftmenship I had an accident and Goodson was my first call. They treated me like family. Melissa immediately sent a tow truck to take me home and the Acura to th I had an accident and Goodson was my first call. They treated me like family. Melissa immediately sent a tow truck to take me home and the Acura to the dealership. She took the ball and not only made sure I understood the process but guided me through the insurance requirements and put me in a nice loaner car the next day. She and Chip communicated with me through the entire process and the shop did an amazing job on the repair. I will never buy another from any other dealership....Goodson has my business, respect, and sincere thanks for an exceptional experience and a job well done. I , without hesitation, recommend Goodson to anyone looking for a quality automobile and exceptional service. More

Higher service than my expectations The service advisor, Jasmin Carrazana greeted me promptly and asked about my reasons for visit. She recorded my maintenance needs and escort me in t The service advisor, Jasmin Carrazana greeted me promptly and asked about my reasons for visit. She recorded my maintenance needs and escort me in the luxury waiting area. I was told it would take about and hour. Service was excellent and and delivered on time More

A1 Maintenance and State Inspection New-to-me Service Advisor, Jasmine, was a pleasure to work with. I look forward to continuing my long relationship with Goodson. Great customer servi New-to-me Service Advisor, Jasmine, was a pleasure to work with. I look forward to continuing my long relationship with Goodson. Great customer service! More

Service was prompt and convenient Service for a recall was fast. I also got a oil change that was efficient and not time consuming. I was really satisfied with my service. Service for a recall was fast. I also got a oil change that was efficient and not time consuming. I was really satisfied with my service. More

Waste of time Bought 4 tires from Goodson >1000. Service person said I had same road hazard warranty offered by dscount. Spent precious time I did not have haggling Bought 4 tires from Goodson >1000. Service person said I had same road hazard warranty offered by dscount. Spent precious time I did not have haggling with service. Will not be returning. Not enough space to explain my frustration. Got there around 4 left at 6. My time is more important. More

Oil Change and 60K Service Advisory I was greeted by Mr Khan Nguyen nicely and he acknowledged the oil change coupon price and explained everything in detail. Great job. I liked their cu I was greeted by Mr Khan Nguyen nicely and he acknowledged the oil change coupon price and explained everything in detail. Great job. I liked their customer lounge and the refreshments. More

Great experience Great service. Everyone was real helpful and made sure that any questions that I had were answered. The work was completed very fast. Will definitely Great service. Everyone was real helpful and made sure that any questions that I had were answered. The work was completed very fast. Will definitely use this dealership again! More