Goodson Acura of Dallas - Service Center

Khang is great and professional at what he does. Was able to get my vehicle serviced in minimal time and available to answer all my questions. I will continue to visit this location for all my vehicle servic to get my vehicle serviced in minimal time and available to answer all my questions. I will continue to visit this location for all my vehicle services. More

Eric was my service representative, he listened very well, got a technician to test drive, problem diagnosed. Got loaner. Car fixed in 2 hours! Thanks. well, got a technician to test drive, problem diagnosed. Got loaner. Car fixed in 2 hours! Thanks. More

Efficient service. Always kept me well informed as to what was going on with my vehicle. They met the deadlines they set for themselves. Always a pleasant experience. what was going on with my vehicle. They met the deadlines they set for themselves. Always a pleasant experience. More

Quick, efficient and professional service with Kang Nguyen. Took the car for inspection and it was ready in less than half an hour. No complaints! Nguyen. Took the car for inspection and it was ready in less than half an hour. No complaints! More

Car Vandalized at Goodson As a 10-year owner of two Acura TSXs, both of which had all their work done at Goodson, I was horrified to have the Goodson carwash return to me my pr As a 10-year owner of two Acura TSXs, both of which had all their work done at Goodson, I was horrified to have the Goodson carwash return to me my pristine TSX with a slashed leather seat, black gunk ground into the pale leather and a waxy substance smeared all over the windows. I asked the service manager to check the security video and identify the vandal. He said, "It won't show what happened inside the car." I said, "It will show the vandal who got IN the car, and the police can investigate." He refused, falsely claiming that all the carwash guys had been with him for years and are reliable; in fact, I knew Goodson had recently replaced them with an outside contractor! He also said what happened was "normal wear and tear"!!!!! So Goodson insultingly took no responsibility for damaging my vehicle. And, since I'd purchased an extended warranty through Goodson, expecting them to do the warranty work, I now must pay a $100 deductible for each warranty service done elsewhere, which obviously is necessary to avoid further property loss. This misconduct highlights why car dealerships traditionally have sleazy reputations: Unethical practices and well-documented SEXISM. So, women: Ignore Goodson's hype - it's still 1950 at Goodson Acura! More

I called them to schedule an appointment to service my vehicle. I was told I could bring it the same day and they had a loaner car for me. Excellent service. vehicle. I was told I could bring it the same day and they had a loaner car for me. Excellent service. More

I received excellent customer service during my last visit as I always do. Eric Johnson ensures all my needs are met to keep my vehicle preforming at its best. visit as I always do. Eric Johnson ensures all my needs are met to keep my vehicle preforming at its best. More

Goodson Acura is the best! Just had my oil changed at Goodson Acura for the umpteenth time. Eric Johnson was my service representative and comes highly recommended. I've been a Just had my oil changed at Goodson Acura for the umpteenth time. Eric Johnson was my service representative and comes highly recommended. I've been a Goodson customer for almost 21 years now which should tell you just how first rate this dealership is. Thank you Goodson for another great experience! Britt Reese More

Great service as usual. Jonathan Valdez exceeded expectations again. Actually the entire Goodson staff were exceptional. Appreciate the extra care they give each customer. Never disappointed. expectations again. Actually the entire Goodson staff were exceptional. Appreciate the extra care they give each customer. Never disappointed. More

Great Service from the moment I drove up to the service dept. Erik is a gentleman and a great driver. I’m just happy Thank you 😊 dept. Erik is a gentleman and a great driver. I’m just happy Thank you 😊 More