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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
956 Reviews

956 Reviews of Goodson Acura of Dallas - Service Center

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August 27, 2020

Goodson Acura is an excellent dealership to do business. Always very attentive to all your vehicles needs and customer service great service. All the employees have treated me with great customer care/servi More

by Krisx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Van Meter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane Uter, Hayley Jones, Lashon Avery, Jarron Reed
Aug 28, 2020 -

Goodson Acura of Dallas responded

Krisx, thank you for sharing kind words and mentioning your time with our attentive team! We appreciate your praise and we look forward to serving you again next time. Best wishes!

August 26, 2020

Very friendly and great service. Jonathan was great. Price seemed high, but I guess that’s expected when you don’t shop around and just go straight to the dealer. More

by Anik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Goodson Acura of Dallas responded

Anik, thank you for your kind mention of working with Jonathan! We hear your constructive praise on pricing and will be passing that feedback along. Thanks for your business. See you next time!

August 21, 2020

There is a level of service that is rare and I just experienced it at Goodson Acura in Dallas with Bobby Carroll. When a service representative leads you from start to finish, taking the initiative, t More

by PaulN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Goodson Acura of Dallas responded

PaulN, we are so pleased that working with Bobby has been a level of service that you rarely encounter. We appreciate your feedback and look forward to serving you again next time! Best wishes.

August 19, 2020

Was very pleased with the service agent accommodation is assistances to call the company and stayed forced in getting the answers that was not returned More

by debbieferguson719
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Goodson Acura of Dallas responded

Debbieferguson719, thank you for sharing 5-star praise! We appreciate your endorsement and look forward to serving you again next time! Thanks again. Best wishes!

August 17, 2020

Outstanding customer services. Dane Service Tech is courteous and knowledgeable. Service was timely and efficient. All concerns addressed. Service Tech provided updated car analytics. Much appreciat More

by silverstarmuriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Me. Johnson, Dane Uter
Aug 18, 2020 -

Goodson Acura of Dallas responded

Silverstarmuriel, thank you for your praise and mention of working with Dane. We're pleased to hear your experiences have been excellent. See you next time! Thanks again.

Aug 23, 2024 -

silverstarmuriel responded

Outstanding customer services. Dane Service Tech is courteous and knowledgeable. Service was timely and efficient. All concerns addressed. Service Tech provided updated car analytics. Much appreciated. Goodson Acura of Dallas responded PUBLICLY on 8/18/20 1:43 PM Silverstarmuriel, thank you for your praise and mention of working with Dane. We're pleased to hear your experiences have been excellent. See you next time! Thanks again.

August 08, 2020

It was a great service experience and that it was prompt, complete and friendly with a great Dr Pepper to keep me company. As well, I appreciate having a discount on my oil and filter change. More

by PaulN
Recommend Dealer
Yes
Employees Worked With
Robert Patton
Aug 10, 2020 -

Goodson Acura of Dallas responded

PaulN, thank you for sharing 5-stars and mentioning prompt, complete and friendly service. We greatly appreciate your feedback and pleased to hear you enjoyed the refreshments as well. See you next time! Best wishes.

August 05, 2020

Service department is top notch. Always finish work on my vehicle in a timely manner and don't perform unnecessary work. Would recommend to anyone. More

by pjohnd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Goodson Acura of Dallas responded

pjohnd, thank you for sharing 5-star praise regarding your recent service experience with Khang. We appreciate you taking time to leave us 5-stars! See you next time. Thanks again!

August 05, 2020

Always a pleasant experience when I come in. I make the drive from Frisco because of the customer service. A++. You have a customer for life. More

by Robert_thurman 3
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Dane Uter
Aug 05, 2020 -

Goodson Acura of Dallas responded

Robert_thurman3, thank you for your 5-stars with us and tagging Dane, Jonathan and Eric. We appreciate you driving the distance from Frisco to service with us! Thanks again for your praise! We look forward to assisting you again next time! Best wishes!

July 26, 2020

Acura is the best! Always takes care of me and my wife!!! I recommend acura goodson to anyone looking for the best customer service in the business. More

by Panda_huy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2020 -

Goodson Acura of Dallas responded

Panda_huy, thanks for your 5-star praise. Thank you for tagging Khang! We appreciate your endorsement and look forward to serving you again next time. Best wishes!

July 25, 2020

Everyone was very friendly and helpful. Communication was great and provided multiple forms (text, call, and email). They made my experience extremely efficient and were very welcoming! More

by Briannadalvarado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Jul 26, 2020 -

Goodson Acura of Dallas responded

Briannadalvarado, thank you for your praise and mention of our friendly and helpful staff. We're pleased communication was great and your overall experience was 5-star. See you next time. Thanks again!

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