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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
948 Reviews

948 Reviews of Goodson Acura of Dallas - Service Center

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September 01, 2024

Sales and senior dealership management are rascals, dishonest minions lacking moral guidance and good business judgment. The service department was satisfactory. More

by VERY unhappy buyer!!!!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Goodson Acura of Dallas responded

We are so sorry to hear that your experience with us in service was less than stellar. Unfortunately, without your full name, we have no way to reference your recent visit and dig into the details. We would like to invite you to reach out to our General Manager, Ankur Javia directly at ajavia@goodsonacura.com or 214-379-5813. Ankur is anticipating your contact and yearns to connect and see what we can do to better serve you. See you next time. Thanks again!

August 31, 2024

Excellent service, very transparent, great customer service with friendly staff as well as a great mgr Eric Johnson. Thank you! More

by LatoyaBrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Johnson service mgr 5 stars
Sep 01, 2024 -

Goodson Acura of Dallas responded

Latoya, thank you for sharing 5-stars and noting excellent service from Eric! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 30, 2024

Robert did excellent work diagnosing and fixing the problem I had - highly recommend working with him. He gets it right every time! More

by KMeador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Patterson
Aug 31, 2024 -

Goodson Acura of Dallas responded

KMeador, thank you for servicing with us! We cannot say thank you enough for your continued business and kind words regarding working with Robert. We are always here to support you and appreciate your praise. See you next time. Thanks again!

August 29, 2024

I have never taken my car anywhere else in the 15 years that I have been driving an Accura! They have always taken great care of me and my cars! More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Patton
Aug 30, 2024 -

Goodson Acura of Dallas responded

Nana, thank you for servicing with us for the last 15 years! We cannot say thank you enough for your continued business and kind words. We are always here to support you and appreciate your praise. See you next time. Thanks again!

August 27, 2024

Jonathan was very polite and attentive. Great job on my car repair. Changed starter, check up and washed car. Very affordable. Thank you. More

by idaliahageman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Goodson Acura of Dallas responded

idaliahgeman, thank you for sharing 5-stars and noting Jonathan was polite and attentive. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 24, 2024

We always have an excellent experience at Goodson Acura. Everyone is very professional, has great customer service skills, and has been able to address our service needs in a timely and affordable manner. W More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Marohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Goodson Acura of Dallas responded

Samantha, thank you for sharing 5-stars and noting that you always have an excellent experience with us. We appreciate your feedback and look forward to serving you again next time! Take care and best wishes!

August 24, 2024

Everyone at Goodson Acura truly cares about the customer and the service they provide. I am Thankful for your excellence More

by drthydhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Aug 25, 2024 -

Goodson Acura of Dallas responded

drthydhunt, thank you for sharing 5-stars and noting our team comprehensively vcares about customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 17, 2024

Goodson representatives have been very helpful with any of my issues since the first time I visited the dealership. Each of the people are highly knowledgeable and very congenial. They are the type of peop More

by Thomas Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wally Miedezianowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
Aug 18, 2024 -

Goodson Acura of Dallas responded

Thomas, thank you for sharing 5-stars and noting that our team has been helpful in resolving issues on each visit. We appreciate your endorsement of our moral fiber and look forward to serving you additionally moving forward. Thanks again!

August 05, 2024

Rachel and Robert helped us during a stressful situation We had a flat and broke rim on busy interstate. Husband is Amputee. We felt safe with them. More

by irip81101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Rachel
Aug 05, 2024 -

Goodson Acura of Dallas responded

irip81101, thank you for sharing 5-stars! We're happy to hear Rachel and Robert are helpful! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

August 04, 2024

I was very satisfied. Courteous, flexible with scheduling and prompt service! I couldn’t be happier. More

by Vicki Roebuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
Aug 04, 2024 -

Goodson Acura of Dallas responded

Vicki, thank you for sharing 5-stars and noting you were satisfied with our courteous team and flexible scheduling! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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