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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
956 Reviews

956 Reviews of Goodson Acura of Dallas - Service Center

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November 01, 2020

Goodson Acura is professional courteous and delivered as promised. Thank you Eric Johnson for keeping me informed and explaining the process. I will gladly drive from Arlington to Dallas for all my automoti More

by cm0544
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Johnson
Nov 02, 2020 -

Goodson Acura of Dallas responded

cm0544, thanks for your feedback regarding working with Eric and for driving the extra distance to come see us! We appreciate your praise and look forward to serving you again next time. Best wishes!

October 25, 2020

This dealer is great. Went in for a tire bc mine had a nail in it. They didn’t have in stock until next day, but they gave me a loaner car until I could pick my car up next day. Great service! More

by AlanCOliver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Oct 25, 2020 -

Goodson Acura of Dallas responded

AlanCOliver, thank you for sharing 5-stars and noting your tire service with Dane! We appreciate your praise and look forward to serving you again next time! Best wishes.

October 20, 2020

Staff were prompt in customer care, did the repair service in a timely fashion and sales person gave detail about the trade in options during the wait time More

by Ravee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whitney Belfer, Hayley Jones
Oct 21, 2020 -

Goodson Acura of Dallas responded

Ravee, thank you for noting our prompt service and timely repair! We appreciate your kind words and we look forward to serving you again next time. Best wishes!

October 16, 2020

Dealership and service department were modern and clean. Dane the service advisor was professional and friendly. Service was correct and timely. We’ve had 3 Acura’s and this was our best experience. More

by nickfletcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Oct 17, 2020 -

Goodson Acura of Dallas responded

Nickfletcher, thank you for noting your recent service experience with us! We're pleased that Dane was professional and friendly and the experience was timely and precise! We are pleased to be able to serve you and look forward to the next opportunity. Thanks again! See you next time.

October 14, 2020

Was recommended a list of maintenance services clearly off a script. The said windshield wipers were bad when they were replaced 3 months ago in June. It made it difficult to trust their other recommendat More

by Matthew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
Oct 14, 2020 -

Goodson Acura of Dallas responded

Matthew, we appreciate your business and your note. We're sorry to hear that you felt some of the service recommendations were unwarranted. We appreciate your input and would love to know who you worked with in service so that we may address your concerns. We invite you to send additional details of your visit to our management at social@GoodsonAcura.com. Talk soon. Best wishes.

October 13, 2020

I took my car in for service today. The dealership was very quick and courteous! They even cleaned my car. It was a very satisfying experience! More

by jtf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Oct 13, 2020 -

Goodson Acura of Dallas responded

JTF, thanks for your praise and tag of Dane. We appreciate your 5-stars and pleased to hear it was a very satisfying experience! See you next time. Thanks again!

October 13, 2020

Always a pleasure at this dealership, efficient and quick service, loaner car available, and no undue surprises. Dane is AWESOME!Recall taken care of, sticker placed on vehicle, troubleshooting completed. Gr More

by Derek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Oct 13, 2020 -

Goodson Acura of Dallas responded

Derek, thank you for sharing praise regarding working with Dane! We're pleased we got your recall taken care of, sticker placed and trouble shooting squared away! See you next time. Thanks again!

October 10, 2020

Outstanding service. Always accomodating and fast.in all areas. Definitely treat me special whenever I need routine or emergency service. Love to go there. Thank you Jonathan and Goodson Acura. More

by Blainewheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayley Jones
Oct 10, 2020 -

Goodson Acura of Dallas responded

Blainewheeler, thank you for taking a moment to leave 5-star praise and note outstanding service with Jonathan! We appreciate your endorsement. See you next time! Thanks again.

October 08, 2020

They always provide high level support and services. They provide free wash and vacuum. Very professional and reliable staff. I’m very happy overall with them. More

by Andre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Goodson Acura of Dallas responded

Andre, thank you for noting an excellent experience with Jonathan! We appreciate your praise and look forward to serving you again next time! Best wishes.

October 08, 2020

Great service and would come back bc of of Johnathan Valdez and the tech do an great job and phone center is awesome aswell and very clean inside More

by GoodsonAcura22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lashon Avery
Oct 08, 2020 -

Goodson Acura of Dallas responded

Thank you for noting your recent service experience with Johnathan! We're pleased to hear your vehicle was returned clean! We look forward to serving you additionally. Thanks again!

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