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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
990 Reviews

990 Reviews of Goodson Acura of Dallas - Service Center

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May 17, 2025

Johnathan Valdez was exceptional. He was friendly, efficient and very professional. I've trusted Goodson Acura with 2 of my vehicles for over 10 years. Johnathan and the rest of the t More

by Gustorres1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Goodson Acura of Dallas responded

Gustorres1, thank you for sharing 5-stars and noting Jonathan Valdez was exceptional to work with in service for both of your vehicles. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

May 14, 2025

I had an excellent experience at Goodson yesterday. I have purchased 4 Acuras and Goodson Acura was always my go to dealer. During the COVID period the service experience dropped but I kept going back More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Johnson
May 14, 2025 -

Goodson Acura of Dallas responded

Michelle, thank you for sharing 5-stars and noting our team was a great help! We appreciate your constructive feedback regarding the Covid era and appreciate your endorsement of recently visits! We look forward to serving you additionally in the future. Thanks again!

May 12, 2025

I’ve always had great experience in this dealership. This time they preordered the part I needed prior prior to drop off to expedite my service. More

by bmanglapus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Goodson Acura of Dallas responded

bmanglapus, thank you for sharing 5-stars and noting that you've always had great experiences with us! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

May 12, 2025

Eric was a huge help! The service was good I do not wish but will not hesitate to come back! More

by Chartytaty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
May 12, 2025 -

Goodson Acura of Dallas responded

Chartytaty, thank you for sharing 5-stars! We're pleased to hear Eric is a huge help! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

May 03, 2025

All personnel working at the dealership are friendly and professional plus a very clean waiting room More

by yosabhaile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

Goodson Acura of Dallas responded

yosabhaile, thank you for sharing 5-stars and noting our personnel was professional and the waiting area was clean! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

May 03, 2025

The good service was very quick. I am happy with the service and would recommend it. More

by Stevehuynh0125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Goodson Acura of Dallas responded

Stevehuynh0125, thank you for sharing 5-stars and noting good, quick service. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

April 23, 2025

Great and pleasant customer service, techs and representatives always eager to help out. My advicer Jessica Phillips did a great job from start to finish. More

by Ramiro Villafuerte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Phillips
Apr 24, 2025 -

Goodson Acura of Dallas responded

Ramiro, thank you for sharing 5-stars! We're happy to hear Jessica Phillips did a great job from start to finish! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

April 20, 2025

As usual, my advisor is amazing. I'm always kept well informed and treated how people should be treated. The dealership provides would class client service by far compared to anywher More

by F. Scott V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Goodson Acura of Dallas responded

F. Scott V., thank you for sharing 5-stars and noting great service with us in sevice! We appreciate your feedback noting being kept well informed and we look forward to serving you additionally next time. Thanks again!

April 19, 2025

First time at this dealership and I was treated extremely well. Very pleasant experience! Everyone I dealt with was kind, knowledgable and pleasant. More

by mrc_56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Patton
Apr 20, 2025 -

Goodson Acura of Dallas responded

mrc_56, thank you for sharing 5-stars and noting great service with us in service! We appreciate your feedback noting our kind, knowledgeable team and we look forward to serving you additionally next time. Thanks again!

April 12, 2025

It's very frustrating when parts have been left off your vehicle after paying thousands of dollars for service More

by jeffdeskin33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Valdez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Goodson Acura of Dallas responded

Jeffdeskin33, we're sorry to hear there was an issue with your last service visit, and we appreciate you bringing it to our attention. We've shared your feedback with our Service Director, Bobby Carroll, for review. If you'd like to talk more about your experience, feel free to reach out to Bobby directly at bcarroll@goodsonacura.com or 214-379-5830 whenever it's convenient. We’re grateful for the chance to serve you and regret that your recent visits didn’t meet expectations. Talk soon. Take care!

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