Goodson Acura of Dallas

Since I am a long term customer of Goodson Acura I will write this review. I would however prefer to just go into the manager's office express my likes and/or dislikes in person looking the "boss" straight write this review. I would however prefer to just go into the manager's office express my likes and/or dislikes in person looking the "boss" straight into the eyes. But it seems I have no choise in this matter. This review is with focus on the person that is always available whenever I do need attention. Bobby Srianant is the kind of person you want as a "first impression person" for any company really. He is a very professional person mixed with a warm personality that makes anyone feel at ease. His patience is outstanding and somehow it does not matter wether I drive in in the morning or late afternoon, Bobby is still the same kind person with an open ear for my special needs I always seem to have. His detailed knowledge of cars is impressive and astounds me often. A number of years go I expressed my admiration about this young man to the manager and by now I would like to emphasize it even more. He makes sure that my car is taken care of and ready when I want it. The service itself has always been very good and I do not recall a single argument about what was done and what I think should have been done to my car. In my eyes Bobby has well proven to be excellent in what he is doing right now. He needs to be considered for a promotion. Ruth Santiago More

I would recommend Goodson Acura because my service advisor is there. Bobby srianant (my advisor) have been there for a long time and knows everything about my car and takes care of my vehicle needs. I advisor is there. Bobby srianant (my advisor) have been there for a long time and knows everything about my car and takes care of my vehicle needs. I'm very happy at goodson acura. More

The staff is amazing to work with. Megan Paris makes my life so easy when I need to bring the car in for anything. She is a keeper!!! Come to her and find out for yourself. It is very nice to walk in and h life so easy when I need to bring the car in for anything. She is a keeper!!! Come to her and find out for yourself. It is very nice to walk in and have her greet you by your name and remember the vehicle you drive. 2 thumbs way high up for her amazing customer service! More

i was looking for a car, i heard good things about goodson acura , brian was a nice guy . i told him that i will be in the market for a tl in about 30 days waiting to get some tax return was i can put goodson acura , brian was a nice guy . i told him that i will be in the market for a tl in about 30 days waiting to get some tax return was i can put a good down payment on the car. More

I live in Allen Texas and I purchased a new black Acura RL from a local Acura dealership. After owning it for about two weeks I decided the black paint was too much upkeep for me. So I called the dealer I RL from a local Acura dealership. After owning it for about two weeks I decided the black paint was too much upkeep for me. So I called the dealer I bought it at and spoke to Ron, the new car sales manager. I told him I wanted to bring the car back and trade it in for a grey RL and pay the difference. He said no problem, let me see how much we can allow you for your black RL and I will call you back with the difference amount. I waited and he never called back. So I called him back after a few days and he said he was still checking on what he could give me for my car on trade in and he would call me back. He never did. So I called Ron back and said “Do you want my business or not?” and he said “Yes, I will call you back, let me see what your car is worth on trade in.” And I said to Ron “What time are you going to call me back at?” and he said “1 pm.” At 1:15 pm he had not called back so I called Goodson Acura. I spoke to the sales manager Steve Levi and told him what I wanted to do and with in five minutes he had given me a total drive out price right over the phone. I told him I was on my way. I immediately drove to Goodson Acura and upon arrival found that my new grey RL was on the wash rack being cleaned and the paperwork was to the penny of what I was told on the phone. Within 30 minutes I had written a check for the difference, had my loan approved and was driving home. I am so impressed with the service I received at Goodson Acura and the Sales Manager Steve Levi that I have continued to build a long lasting relationship with Goodson Acura and to tell all my friends about my experience. Take my word for it, do your business with Goodson Acura. I usually purchase three to four cars a year and Goodson Acura is competitive, honest and truly believes in building long term relationships. George Severe Allen, Texas More

Very good service. Quick and reliable. Nice area to work if a small job. Coffee, water, internet...everything I needed. I would highly recommend this shop. work if a small job. Coffee, water, internet...everything I needed. I would highly recommend this shop. More

I took my car to the dealer for a timing belt, drive belt and water pump replacement in addition to having the oil change and a humming noise from the radio diagnosed. I had received a call from the Servi and water pump replacement in addition to having the oil change and a humming noise from the radio diagnosed. I had received a call from the Service Dept stating they were unable to diagnose the radio noise as it was not apparent when the Service Tech turned the radio on. However, they had promised to continue to search for cause of the humming noise, i.e amplifier. Upon picking up my car, i noted the following: - Front of car not washed, nor was one wheel - Coolant not filled, even though i paid for it as part of my service - Washer fluid not filled - Air pressure not checked and adjusted - Multipoint inspection checklist not provided - Maintenance logged not stamped - It was recommended that my front brake pads replaced, however, it took 3 days for Acura to call me back and let me know when i had last changed my pads. When i received a call from Acura asking how my service was, I had informed them of the items noted above and the lady had stated she would follow up with the Service Tech and call me back, she didnt call back. I called her 3 days later and she passed me to the Service Manager. Once again, i informed them of my experience and he really didnt seem to care at all. He had stated that they would note this down and make sure this didnt happen again. I have using Goodson Acura since 2008 and I expected much better. Luckily, David McDavid and several other dealers are in the Dallas area and i have heard better things about them. If you do happen to take your car to Goodson, make sure and check the basic things before you leave, chances are they didn't top off the fluids, check the air pressure, wash ALL the car, etc. More

This is the best dealer I ever bought a car from. The best of all, I worked with the sales agent (Johnny Malaspina) who I think is the most honest sales agent I ever worked with right from the start. Car best of all, I worked with the sales agent (Johnny Malaspina) who I think is the most honest sales agent I ever worked with right from the start. Car buying experience was a breeze and I got the vehicle at a competitive price.Johnny made sure to meet all his promises he had made with no gimmicks. Customer staff is friendly, professional and their finance person is to the point. I would definitely recommend this place and hopefully other sales agents are as honest as Johnny is. More

I had looked at another Acura dealership and a competing Infiniti dealership and the experience was typical (i.e. not good). They didn't have the exact colors I wanted at the first Acura dealer. The sal Infiniti dealership and the experience was typical (i.e. not good). They didn't have the exact colors I wanted at the first Acura dealer. The salesman indicated that finding a silver TL would be difficult. I was routed to a new car salesman, even though I had clearly shown interest in looking for a used car. I felt pressured to make a decision quickly on spending more Anyways, I decided to visit Goodson Acura. It's a 30 minute drive, but they had the exact car I was looking for! Johnny also allowed me drive a couple of cars without any pressure to look at a new car (i.e. more expensive). I returned a couple of days later and the car I had my eyes on was still on the lot. I asked a lot of questions and I felt comfortable with his replies. We discussed the price and I felt it was reasonable. The financing process is always a bit intimidating, but the finance manager (I forget his name) was very good as well. He explained the extended warranty options too. I NEVER purchase extended warranties on most products, but he convinced me to add the 100K bumper-to-bumper warranty. I was a little nervous about that, but I felt it was a good decision. It was after 8pm before we finisehd. I realized that both Johnny and the finance manager were working after hours to close my deal. They were both very courteous and made sure I understood the details without rushing me. Overall, I had excellent service at Goodson Acura and their confidence combined with experience was impressive. I live near another Acura dealer, but will likely make the drive to Goodson for any follow-up service. More

I purchased a 2007 Acura TL with Navigation from John Eagle Honda May 13 2011. I took the car into Goodson Acura dealer on May 17, 2011, 41,190 miles. I wanted to get the car checked out, also update my Eagle Honda May 13 2011. I took the car into Goodson Acura dealer on May 17, 2011, 41,190 miles. I wanted to get the car checked out, also update my service adviser Richard Furcht on my newer TL, I also had a concern about 2 codes on the car P0171 and P0174. They had the car for 3 days, I was told that they needed to update the computer in the car, the reason for the delay was their computer wasn’t working. I received the car back, it still had the P0171 and P0174 in the car. (I don’t think the car's computer was reprogrammed) I returned June 2, 2011, 42,411 miles to Goodson Acura dealer. The car was only getting 10-12 mpg, here is the list of my fuel charges: 5/16 xxx Purchase - Racetrac569 Dallas TX $39.08 5/18 xxx Purchase - Racetrac569 Dallas TX $45.10 5/24 xxx Purchase - Racetrac569 Dallas TX $50.27 5/25 xxx Purchase - Racetrac569 Dallas TX $40.00 5/31 xxx Purchase - Racetrac569 Dallas TX $40.69 5/31 Check Crd Purchase Chevron Graford TX $40.78 5/31 xxx Purchase - Racetrac569 Dallas TX $50.35 From: May 17, 2011, 41,190 miles to June 2, 2011, 42,411 miles, 16 days, 1,221 miles, $303.27 gas, Goodson Acura dealer. Had the car for 2 days, they told me that everything was fine, the car was getting 31.13mpg (This time they reprogrammed the car's computer) The service adviser Richard Furcht told me they would drive the car and charge me for gas, my bill for gas was $6.85. Since the last trip on June 2, 2011, to Goodson Acura dealer my car is getting 14-15 mpg. June 11, 2011 I took it to Vandergriff Acura dealer 40 minutes away, I explained to them the problem and my concerns about very low gas mileage, I told the service adviser that I wanted an ASE Acura Master Tech to look at the car. They had the car for 3 days, they told me the car is fine. I requested a TL as a loaner car, I got 19-21mpg, (loaner 2011 TL). My 2001 Acura TL was getting 18-20 mpg, I also thought that my 2001 TL was a solid car with a strong engine with never any problems. I was very happy with my 2001 Acura TL that’s the reason I purchased another Acura product. This 2007 Acura TL started out getting 10 mpg and is now only getting 14-15 mpg, the only way this car could get 31.13 mpg as stated Richard Furcht from Goodson Acura is if you carry it! June 24, 2011 43,753 miles. Took the car to Goodson Acura dealer again. I demanded they fix this car! Spoke with Chris Nevins, (Service Manager) We did a test drive together, Chris topped off the fuel tank and reset the dash to zero. Chris and I went about about 12 miles, He kept asking me what do I think the gas mileage should be on this car, I told him it should be better them 15 mpg. They had the car for 2 days, They did the following: Top engine flush Throttle spray T/E Decarb Checked O2 sensors June 30 2011, 43,996 miles, I believe what Goodson Acura did on the last trip was a temporary fix, I don’t think Goodson Acura can diagnose or fix a problems unless the car gives them a code for a problem. More