Goodson Acura of Dallas

My car was damaged at their dealership and they expect me to pay 1/2 of the cost to replace a factory windshield with and aftermarket one. I have it in writing that they would replace the window at half cos to pay 1/2 of the cost to replace a factory windshield with and aftermarket one. I have it in writing that they would replace the window at half cost and no where did it say they would use aftermarket glass. They wanted to charge me $300.00 to replace a TPMS sensor that only cost $79.00 total at David McDavid. They are rude and obviously do not care about customer service or Quality of Service. If you use Goodson for anything I implore you to call another dealer ship and get a competing quote. You will most likely save hundreds of dollars! More

I found a used car that I liked, so I called them to make an appointment. I asked them if the car was available, and they said "Sure, just come on in." When I drove through heavy traffic to get there, I wa an appointment. I asked them if the car was available, and they said "Sure, just come on in." When I drove through heavy traffic to get there, I was told that the car that I came for had been in a shop in Irving being repaired for a body damage, so I wouldn't be able to even see the car. They never mentioned that the vehicle had an accident when I first contacted them mere 6 hours ago. No apology from the sales person. All I got from him was "I know you must be frustrated." Of course I am frustrated that I just wasted my time and gas driving all the way to your dealer for nothing. My wife and I just walked out of there. This place is dishonest and rude. I wouldn't go back there or recommend anyone to shop there . More

After speaking with them through email and confirming our figures, we took the drive to a further Acura dealership, Goodson Acura. However, they were liars and were not able to meet the figures previously ag figures, we took the drive to a further Acura dealership, Goodson Acura. However, they were liars and were not able to meet the figures previously agreed on. Later they contacted us again, and said they had great news, so we verified everything through text message and email, and brought copies for their confirmation. Trip 2, was also a waste and they once again lied about their commitment. One last time, we took another trip to Goodson Acura, because the sales manager was persistent in cutting us the good deal they previously promised. However, they didn't. After three pointless drives to Goodson Acura, we asked to speak to the General Manager, but ended up speaking with the General Sales Manager. The GSM, Benny Franklin, was more concerned about showing us we are ignorant and wrong, than realizing we were just disappointed in the customer service. They could of saved at least 2 of our drives, if they were honest from the beginning. Benny Franklin, continued to talk down to us like we were in competent in a very rude and disrespectful manner. Afterwards, we received one last call from the sales manager, and he said he would look into our deal again, but never called us back. We emailed the GSM Benny Franklin, about our disappointment and experience, he never replied back to us either. I would not recommend this dealership to anyone. Look at the previous reviews, it is obvious they do this quite often. More

Followed up after initial contact. Service oriented Followed up after initial contact. Service oriented and friendly during sale. Worked with trade in to stay within budget. Accommodating after the Followed up after initial contact. Service oriented and friendly during sale. Worked with trade in to stay within budget. Accommodating after the sale. Excellent job! More

Im glad I got my car from Goodson Acura, they make their costumers feel like family and are really good with negotiating on the prices and making sure the buyer is satisfied. My sales person pulled out ever costumers feel like family and are really good with negotiating on the prices and making sure the buyer is satisfied. My sales person pulled out every car that she could that matched my my wants in a car and if she hadn't done that, I don't think I would've gotten the car I did. I bought a 2011 TL and so far I am really happy with the car. More

My parents were in the market for a used vehicle. We needed an SUV that could accomidate my mom and her 5 grand children. I found them a white 2005 Acura MDX online with autotrader. When I sent an email needed an SUV that could accomidate my mom and her 5 grand children. I found them a white 2005 Acura MDX online with autotrader. When I sent an email inquiring about the vehicle, internet salesman David Rivera responded to my inquiry promptly. The next day he called to inform me the vehicle was still available and when would be a good time for me to come test drive and take a look. I was able to go up to Goodson Acura that same evening with my father to test drive the truck. David was very friendly and informative with all the information about the truck we were inquiring about. We test drove the car, it rode great, and my dad really liked it. The dealing process went really well, they did not keep us in the dealership all evening trying to put us in a vehicle we were not interested in. David worked with the price range we were trying to stay in. We knew what we wanted, and David did his job to work with us and give us just that. The process was quick and simple, and within less than two hours we drove off the lot with the vehicle we went there to see. Thanks David! Ask for him anytime your in the market for a new "used vehicle"! More

We had tons of mishaps with Goodson from the start. We called to place a deposit on a vehicle that we wanted to buy within the following week. We were on military leave and were getting there as fast as w called to place a deposit on a vehicle that we wanted to buy within the following week. We were on military leave and were getting there as fast as we could. We gave them our card info and the car was supposedly held for us. Long story short; they were trying to sell the vehicle to others throughout that week. We did end up buying the MDX and for the following months had several issues with this supposed "certified" MDX. Air went out, vent controls popped off (during test drive) Goodson was said to replace and that was a true fiasco with Goodson and Acura care. We were never given the lug nut lock, etc. I wouldn't recommend this dealership to anyone. Poor poor service. More

Bought a 2012 MDX w/Technology pkg from Joel Anzaldua with an assist from Paul Glickler their internet sales manager. The price on the car was better than I expected to get, and Acura was running 0.9% fi with an assist from Paul Glickler their internet sales manager. The price on the car was better than I expected to get, and Acura was running 0.9% financing for 5 years, so with nearly interest free money it was a no brainer. I got more for my trade than i expected too after looking at Edmunds & KBB trade in values for the car.I love the new vehicle, and had a great experience dealing with these two gentlemen. Mark K Southlake, TX More

I always do my home work B4 going out to buy a car i got right price for my car and i get lower then Admunds offering what else i need . right price for my car and i get lower then Admunds offering what else i need . More