Golden Circle Ford Lincoln

Wheeeew. Where to start. And sure wish I can upload pictures. Let's start off by lower rank.. Mr. Brandon Hensley the service manager. What a joke. Start off Where to start. And sure wish I can upload pictures. Let's start off by lower rank.. Mr. Brandon Hensley the service manager. What a joke. Start off by trying to over change me for a simple oil change. To trying to charge me for a fake diagnostic on my rearview camera. I have receipt of paperwork of diagnostic of where they state my camera is bad and want to charge me 350 for a new one. Wheeeew.. which all falls down to having my transmission replaced a few days before it showed up at Golden circus for the rearview issue. So short story they order the part takes over a week to get. Drop my car off 11/15 to be fixed. Didn't here a single update nothing. To showing up at 5 o'clock to find out that they indeed did not fix it due to the part the ordered due to their FALSE DIAGNOSTIC. and camera displayed same issue with new Ford camera. To coming into contact with Mr. Will Nolen. Brandon's boss.. another 🤡. So as our conversation continues this man has the audacity to say to my face that he has guys in the shop as techs that aren't even WORTH A xxxx. . His exact words out his mouth. Then he continues to tell me false information on my car about the camera when it first came in. Which I have videos off the moment it was brought to golden circle, he didn't want to see them at that moment. And/or taking up for Brandon false diagnostic done to begin with in the first place. To how sorry he was for his guys and the whole situation period. To asking me to bring my car back and let them mack it right. I agreed to do so. Bring car back 730 am. They kept the car for 2 days at this point. Still no issue fixed or found. So then I've reached out to Mr. KEVIN Cothern. I'm assuming over both those guys. Which has been no help by any means, this place is just a joke and scams people out of any and everything. They have done nothing but make my car worse than what it was from the beginning. Not trust worthy business or work done. I'd hate to actually buy a car from them and have to deal with them often. Negligence at its finest and dishonest group of people More

We had a great experience at Golden Circle! Terry was very helpful and informative! I highly recommend him to help get you in the right car! Terry was very helpful and informative! I highly recommend him to help get you in the right car! More

Great inventory of new vehicles. My sales person was Jack Johnson. He was very knowledgeable and efficient. I was very pleased with Jacks professionalism and will recommend all my fr My sales person was Jack Johnson. He was very knowledgeable and efficient. I was very pleased with Jacks professionalism and will recommend all my friends to Jack. More

We had a terrible customer service experience and cannot recommend this dealership. We purchased a used vehicle with built-in dvd players which were marketed as fully-functional. They didn’t work. It was in recommend this dealership. We purchased a used vehicle with built-in dvd players which were marketed as fully-functional. They didn’t work. It was incredibly difficult to speak with anyone on the phone — we were regularly transferred from person to person and would often get voicemails with no return call. Finally they agreed to bring our car to the dealership to run a diagnostic test. They scheduled a delivery — we even had an email confirmation — and then nobody ever came to pick up the car. In fact, they never even let us know they wouldn’t be coming. It wasn’t until we contacted them several more times that we were able to schedule a pickup. They picked up our car on a Monday and didn’t contact us to let us know a cost estimate until 5 days later. In order to get the televisions functioning (despite marketing them as being fully functional at time of sale), they wanted us to contribute $1,500 to the cost of repairs. A terrible experience! More

Q Corns was very helpful and had a very good personality! Got us the deal we wanted and made the experience easy! Will definitely use him again! Got us the deal we wanted and made the experience easy! Will definitely use him again! More

I got a car a week ago and the experience was great. The salesman was great as well.thank you Brandon Martinez The salesman was great as well.thank you Brandon Martinez More

Salesman was great. If you need a car/truck go see Jay Halsey. I was great. If you need a car/truck go see Jay Halsey. I was great. More

Great service! !! Golden circle ford lincoln in jackson, tn is a great dealership. The staff from the agents to the managers are very helpful and trying all they !! Golden circle ford lincoln in jackson, tn is a great dealership. The staff from the agents to the managers are very helpful and trying all they can to give a customer service satisfaction. My family were very thankful especially to Rachel Haggard and the managers that help us for our 2nd purchase of Lincoln vehicle. Rachel were very professional, respectful, and very flexible to help us with our new Lincoln Nautilus which is an excellent vehicle. This car reminds me of Michael Mcconaughey of how luxurious is the vehicle. I love my Lincoln Nautilus, just love it. Thank you so much Rachel , the staffing, and the management for great customer service! More

. I purchased a $70,000 truck over the phone from Golden circle Ford 3 months ago. The day it was delivered to my house I drove the truck and noticed i I purchased a $70,000 truck over the phone from Golden circle Ford 3 months ago. The day it was delivered to my house I drove the truck and noticed it had a lot of major issues I was lied to about. They assured me the truck was in excellent condition. But the truck was not. It was very shaky all over the road when driving. I purchased brand new tires at the cost of $2,500 to see if that would fix the issue. It did not fix it. I then purchased new shocks all the way around in hopes to fix it for $600. That also did not fix it. I even purchased one new wheel for the truck also that did nothing to fix it. I called Golden Circle Ford and was put into contact with Champ Chambliss the general manager. He offered to pay $2,500 to have my local ford dealership fix it. They kept my truck and fixed a lot of issues in the front end of the truck. But again it did not fix the truck. I have been in constant contact with Sammy the salesman and Champ Chambliss the general manager at Golden Circle Ford since the day I purchased the truck letting them know of the issues with the truck and that I was lied to about it’s condition. Today I contacted Champ Chambliss at the ford dealership and advised him that the truck was not what they told me it was at all and I would like for them to purchase it back. He offered me $60,000 and that’s all he said he would go on it. I have put over $3,000 in the truck also purchased an extended warranty through Golden Circle. I told him I don’t mind taking somewhat of a loss on it. But I paid over $70,000 and have put even more into it after being lied to. I asked that they at least give me $65,000 back on it being I have only had it 3 months and most of that time it’s been in my local Ford dealerships shop. I have not even put 5,000 on the truck. Now I have over $73,000 in a diesel truck that I cannot even safely pull anything with. Numerous things wrong with this truck the day it was delivered to my house. More

I was very pleased with my purchase here. Chase Minton took very good care of our needs! And also, thank you Jackie for getting it all lined up! Excellent customer service all the way around! Chase Minton took very good care of our needs! And also, thank you Jackie for getting it all lined up! Excellent customer service all the way around! More