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Gloucester Toyota
Gloucester, VA
476 Reviews
Gloucester Toyota Scion is a family owned dealership serving the Hampton Roads and Richmond area for over 20 years.
At Gloucester Toyota Scion, customer satisfaction is our highest priority and we strive to make your car buying and service experience easy and enjoyable. Gloucester Toyota Scion offers competitive pricing, a knowledgeable staff and superior customer service. Come join us for a fast and simple way to purchase or lease your next Toyota or Scion. We want to be your preferred Toyota dealer for both new and pre-owned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 476 reviews
August 08, 2023
They are awesome, very professional and caring. I will continue to do business with them. I will continue to do business with them. More
by Bhmartin51
Employees Worked With
Other Employees :
Shirley Winter
August 06, 2023
The service department is very friendly and efficient. Always makes sure that you get the right service for your appointment. Also checked when my Virginia inspection was due in August and did the updat Always makes sure that you get the right service for your appointment. Also checked when my Virginia inspection was due in August and did the update which saved a visit to take care of at a different time. Love dealing with the service department. Bonus when paying, the lady is friendly and kind to all customers! More
by boone310
Employees Worked With
August 05, 2023
I always receive prompt and courteous service when I bring in any of my vehicles. They don’t try to sell unnecessary repairs. My vehicle has always been done when promised or earlier. It is worth it to bring in any of my vehicles. They don’t try to sell unnecessary repairs. My vehicle has always been done when promised or earlier. It is worth it to me to drive 22 miles away from home to know that the job will be done right. I am very pleased with my recent visit again. Thank you Gloucester Toyota for your professionalism and commitment to excellence. Other businesses should model themselves after you. More
by Annie H.
July 26, 2023
Love the service department! Always a good experience with the extra-friendly staff. I take all my vehicles here for service and state inspections. Always a good experience with the extra-friendly staff. I take all my vehicles here for service and state inspections. More
by AlanS
Employees Worked With
July 26, 2023
Top notch service! Had a warranty issue and they took care of it without missing a beat! Had a warranty issue and they took care of it without missing a beat! More
by stevenquinzel
July 21, 2023
Always satisfied with the customer service and quality of the service department. Having people you can count on makes the unwelcome surprise of car repair a little more bearable. the service department. Having people you can count on makes the unwelcome surprise of car repair a little more bearable. More
by PMPenney
Employees Worked With
Other Employees :
All the service techs!, Shirley Winter
July 21, 2023
I had work done on my 2018 Tacoma truck today. Holly took care of me this time just as she has so many times. Holly is ALWAYS professional and friendly. I can also say the same for Justin and Ang Holly took care of me this time just as she has so many times. Holly is ALWAYS professional and friendly. I can also say the same for Justin and Angus. Holly, Justin and Angus are top notch for the Service Counter. They are definitely a asset to Gloucester Toyota. Actually, I believe that all three of them deserve a large increase in their salary. Signed; a very satisfied customer. More
by Clarence
July 20, 2023
I just got my vehicle service for the second time and is blown away with the Excellent customer service that I received, friendly, upbeat, Sociable, personable and professional. I was treated like a perso blown away with the Excellent customer service that I received, friendly, upbeat, Sociable, personable and professional. I was treated like a person and not just a customer, Holy respects my needs and concerns and made me feel good about the service they were often and kept me informed about my vehicle . Outstanding customer service personnel and team More
by Edward Scott
July 13, 2023
Doug and Holly are great! They get my car serviced really fast and are so pleasant to deal with. They get my car serviced really fast and are so pleasant to deal with. More
by s.s.whitlow
July 06, 2023
The team are great. They have worked there for a many years. Great team. Nice, caring people. They have worked there for a many years. Great team. Nice, caring people. More
by cannthomason
