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Gloucester Toyota
Gloucester, VA
506 Reviews
Gloucester Toyota Scion is a family owned dealership serving the Hampton Roads and Richmond area for over 20 years.
At Gloucester Toyota Scion, customer satisfaction is our highest priority and we strive to make your car buying and service experience easy and enjoyable. Gloucester Toyota Scion offers competitive pricing, a knowledgeable staff and superior customer service. Come join us for a fast and simple way to purchase or lease your next Toyota or Scion. We want to be your preferred Toyota dealer for both new and pre-owned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 506 reviews
November 02, 2026
I was totally impressed with Todd and the rest of the employees that helped me with my Purchase. employees that helped me with my Purchase. More
by rmadison1962
Employees Worked With
September 21, 2026
Great service on a tire that had a screw in it. They worked me in at the end of the day to get me back on the road. They worked me in at the end of the day to get me back on the road. More
by Gen H
September 04, 2026
This dealership is excellent in all aspects. Over the many years we have bought 5 cars here and always have them taken care of in their wonderful and friendly maintenance department. Over the many years we have bought 5 cars here and always have them taken care of in their wonderful and friendly maintenance department. More
by Zed
August 21, 2026
Thank You for all of your help I appreciate it everything was smooth and easy. was smooth and easy. More
by MrHudson
Employees Worked With
June 06, 2026
Taylor did an outstanding job with us, he was very patient and explained the features of the cars we were looking at. He knows the product line well. There was quick and straight forward negotiations patient and explained the features of the cars we were looking at. He knows the product line well. There was quick and straight forward negotiations, we arrived at a fair price for the car and my trade. The whole process was very low key and very quick. Seems like a dealership where they can make decisions quickly and don’t play games. Very enjoyable, and I love the car, it’s a Toyota! More
by Abk
May 29, 2026
Clayton was great to us and we loved our new SR5 Tacoma. Great service, timely assistance, and a wonderful first time car buyer experience. Great service, timely assistance, and a wonderful first time car buyer experience. More
by Colt2186
May 28, 2026
Fast service by a great team who keeps you updated on the progress and work on your car. Everyone is friendly and helpful. progress and work on your car. Everyone is friendly and helpful. More
by Repeat Customer
Employees Worked With
Other Employees :
Miss Charlotte who checks you out
May 27, 2026
Great sales person and mgr/owner. Willing to work with buyer good choice for me Willing to work with buyer good choice for me More
by csherupski
May 15, 2026
BUYER BEWARE: I went in with my daughter and her husband an hour before closing to look at their first big purchase as a married couple. They test drove with sales rep Dakota, everything seemed to be going an hour before closing to look at their first big purchase as a married couple. They test drove with sales rep Dakota, everything seemed to be going well. We went back and forth on the price, and Cameron the GSM gave a great price on the vehicle, and we all agreed to take a night to sleep on it. The very next morning Dakota contacted my daughter to discuss status. Multiple texts later they came to an agreement on the price, with my daughter and Dakota setting the time to have the car ready. MY daughter contacted Dakota for the VIN number to give the bank so they can cut the check an hour before she would arrive. Dakota gives it to her, and then proceeds to tell her the car she was coming to get was being sold. My daughter called me upset that they sold the car out from under her. I called the dealership, they transferred me to Tony who is their sales manager. Tony had no empathy that my daughter's time was wasted and that she and her husband had taken time off to get the check to pay for the car. Tony also stated that even though my daughter said she was coming in that day to get the car, he stated that we're just like other customers who say they're coming in and that he was ending this call. We called right back, and Tony didn't even have the respect to answer the phone, and had his salesman Dakota handle us. I gave Dakota my phone number and asked him to give a message to Cameron to call us back, and it is after 5pm now and we have not heard anything. The initial opinion of Cameron was an upstanding, community focused businessman, and we are disappointed that we haven't heard anything. All I know is if I had a sales manger like Tony, I would be ashamed to have him representing my business, it was the worst sales representation of a business I've ever seen, and emphasizes why we buy over the bridge and will never recommend Gloucester Toyota after this. More
by theskisx4
May 12, 2026
Absolutely love Gloucester Toyota. Everyone is always so friendly & they treat you like family. Affordable pricing for both maintenance or repairs! Everyone is always so friendly & they treat you like family. Affordable pricing for both maintenance or repairs! More
by Luna P Haven
Employees Worked With
Other Employees :
Service Manager & Mechanics are top notch!
