Gloucester Toyota

I will say, when buying a vehicle it can be a grueling experience. I was however treated well the whole time that I was at this dealership, but once it came to making the deal, they don't budge. I even experience. I was however treated well the whole time that I was at this dealership, but once it came to making the deal, they don't budge. I even had the sales person call me up two days later and ask if I could pay the difference in cash in 30 days time (they wouldn't budge on $1200.00). I received two phone calls back to back the same day basically begging for me to come up with a solution! Here's the solution: DROP THE PRICE OF THE CAR IF YOU WANT TO SELL IT! Furthermore, when at the dealership the sales manager asked me if I could put the "difference of opinion" on a credit card?? seriously?? Are you trying to put people in debt? I mean come on...in this economy? The key to repeat customers and good customer service is negotiation. I have been to several competitiors since and had them come down on the price of the vehicle; some even offering it at invoice (despite its popularity due to the gas hike). So this isn't an issue with supply and demand, or I wouldn't have received two calls two days later trying to get me to complete the purchase. I was upset that I couldn't seal the deal because Mr. Chaney was very informative about the Toyota Prius that I drove, they simply just couldn't deliver. Basically, a wasted hour trip both ways... Buyer beware. More

I could not close the deal on my most recent purchase and it is too bad. I've bought a brand new car from this dealership and referred two family members (who also bought cars) and this dealership would not it is too bad. I've bought a brand new car from this dealership and referred two family members (who also bought cars) and this dealership would not match (or even come close) to the price of a car at another dealership. I expect more when I am a return customer but I felt I was treated like any other person walking into the dealership except (thankfully) they did not yo-yo me around for the whole day. I do like this dealership but I will not do business when they are $1,000 different in price on a vehicle they have in stock. Come on Gloucester Toyota...at least match an offer or come closer than $1,000. People want to have return business with you but if you cost more than everyone else, it is not worth it. More

Great sales people and support staff. Mr.Chaney was very informative and professional in the way he dealt with us. Lee Wheat the General Manager made us feel at home. Russ Beach, the finance manager offered informative and professional in the way he dealt with us. Lee Wheat the General Manager made us feel at home. Russ Beach, the finance manager offered us many different products to enahance our car's exterior and was not pushy at all. Mr. Larry Cardwell, the new car manager was very cordial and polite. Mr. Doug UpDyke the service manager made us feel relaxed and confident that any and all service concerns would me taken care of. I would recommend this dealer to anyone in the market for a new or used car. More

Their staff was very helpful and knowledgeable. I did not feel hounded by the sales staff. They simply told me where they could be found when I located what I wanted. Mr. McAndrews was very helpful in not feel hounded by the sales staff. They simply told me where they could be found when I located what I wanted. Mr. McAndrews was very helpful in helping to find what I was looking for. I would recommend this dealership to anyone who does not want to be jerked around for hours. More

I bought a 4Runner from Gloucester Toyota and love it. It was a very postive experience and I will purchase from them again. I was warmly greeted with I arrived and my Salesman took the time to listen t It was a very postive experience and I will purchase from them again. I was warmly greeted with I arrived and my Salesman took the time to listen to my needs. He helped me find the right vehicle for me. He was not pushy and seemed concerned with my happiness. I was given a tour of the service area and met the Service Manager. All and all it was a very good, non-stressful experience and nothing like what I have encountered with some of the "big city dealers". More