Gloucester Toyota

worth the trip I live in Norfolk so coming to Gloucester for a vehicle seemed unnecessary. Boy was I wrong. It was one of the most pleasant experiences. They were I live in Norfolk so coming to Gloucester for a vehicle seemed unnecessary. Boy was I wrong. It was one of the most pleasant experiences. They were friendly, knowledgeable and went above and beyond to help me with my purchase. I will be shopping there again in the future. More

Experience Great first experience on purchasing my first car! Tommy was very helpful. They were honest and it didn't take long at all. Thanks! Everyone was Great first experience on purchasing my first car! Tommy was very helpful. They were honest and it didn't take long at all. Thanks! Everyone was friendly and helpful. More

Gloucester Toyota & Tommy I was checking out buying a car & found one at Gloucester Toyota I really liked. I met Tommy Wheat & I can only say he walked me through everything & I was checking out buying a car & found one at Gloucester Toyota I really liked. I met Tommy Wheat & I can only say he walked me through everything & worked with me to get my payments where I wanted them! One of the nicest guys I've ever met. Look him up if you're in the market for a new!! All you guys I met & gals Rock!!! More

Easiest Car Purchase I have ever made! I have never owned a Toyota and decided it was time to buy a car that would last! Our son is over 6 ft tall and still growing - he fits perfectly in t I have never owned a Toyota and decided it was time to buy a car that would last! Our son is over 6 ft tall and still growing - he fits perfectly in the back seat. Everyone that we encountered at the dealership from Sales, Business and even detail department was kind and courteous. Tommy made the whole process smooth and there was not a bunch of haggling back and forth. We will surely return to Gloucester Toyota for future purchases and will HIGHLY recommend them for anyone looking to purchase a car in a friendly and professional environment! Just proof to SHOP LOCAL! More

A pleasant experience. Tommy wheat was courteous, professional, thorough and knowledgeable. He patiently explained the workings and prepared us to drive off with the car. Th Tommy wheat was courteous, professional, thorough and knowledgeable. He patiently explained the workings and prepared us to drive off with the car. The dealership honored the price quote from Farmer's insurance Truecar guaranteed savings certificate. I would recommend the dealership and Tommy wheat without hesitation. More

Justin rocks in service Justin knows his cars and customer service. He is vey patient with me answering my questions and simplifying the necessary work needed on my suv. the Justin knows his cars and customer service. He is vey patient with me answering my questions and simplifying the necessary work needed on my suv. the tech was also very good (forgot to get his name) More

LOVE Gloucester Toyota I purchased my Camry from Gloucester Toyota last year. My visit from start to finish was great. No pressure and the staff treated me with respect. I purchased my Camry from Gloucester Toyota last year. My visit from start to finish was great. No pressure and the staff treated me with respect. They took the time to find me the right car and at a great price. I now use Gloucester Toyota for service and love Holly and Justin. They always great me with a smile and get my car in and out quickly. While there are no perks like free manicures...who cares. I come for car service not a day at the spa. Thanks to Gloucester Toyota for a great experience. More

I took my car to get a oil change, (wednesday)the assistant informed me that I had a recall that need to be taking care of. I let them perform the oil change and do my recall. When I got home I notic assistant informed me that I had a recall that need to be taking care of. I let them perform the oil change and do my recall. When I got home I noticed a gap in my door panel and the arm rest had gaps also the plastic pieces had been broken. I call back the next day (Thursday)to let the service department know. They scheduled for me to bring my car back that day. The tech looked at my door panel and said some clips were not snapped back down so I scheduled to come back (Monday). I arrive Monday and they tech attempted to glue my panel back not properly fix the problem. The tech then states on my paperwork (Monday) that the panel was already broken, which was not true. I talked with the service manager and the general manger about this problem and they are saying that the tech did not break my door panel. This was bad customer service on all three of their parts. If my panel was already broken (Wednesday) they should of informed me that day. If it was already broken (Wednesday) why did the tech not inform me (Thursday ) when I brought the car back for him to look at it? The answer is because it was not broken. More

I thought I finally found a good dealership. I at first was interested in a certain car. I made an appointment right when they opened the next day. I told him the car I was interested in & he (Lee) said th was interested in a certain car. I made an appointment right when they opened the next day. I told him the car I was interested in & he (Lee) said they just sold it yesterday. What, you couldn't call to tell me that before I drove an hour to see it? He showed me a few cars & I ended up buying one. I should have haggled the price a little because I ended up paying a little too much for it. The next day I had to take it back because the transmission screwed up. They said the trans fluid was too high, so they drained it & put the correct level in. It was fine until 4 days after that, not even a week since the purchase, & had to take it back again. By then I just wanted to exchange for something else. I was told it wouldn't be a problem. I went in to see Neil, and Lee said we were there for him, which wasn't true. I told Lee what was going on w/ the trans. He blamed me for it & said that I broke it!! I didn't even want to see this guy & now he's blaming me for something that's not my fault. I finally was able to talk to Neil, who was easier to talk to. He seemed way more friendly than Lee, who was pushy & tried to crack jokes all the time. I ended up having the transmission replaced at no cost & was even given a rental car for the week, which was pretty nice considering I didn't pay for it. Neil was way more understanding & helped us a lot, but Lee was not. I recommend the dealership overall, but Lee Greenfield, I wouldn't recommend. Stay away from Lee!!! My ratings are based on Lee, not Neil. More