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Gloucester Toyota
Gloucester, VA
478 Reviews
Gloucester Toyota Scion is a family owned dealership serving the Hampton Roads and Richmond area for over 20 years.
At Gloucester Toyota Scion, customer satisfaction is our highest priority and we strive to make your car buying and service experience easy and enjoyable. Gloucester Toyota Scion offers competitive pricing, a knowledgeable staff and superior customer service. Come join us for a fast and simple way to purchase or lease your next Toyota or Scion. We want to be your preferred Toyota dealer for both new and pre-owned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 478 reviews
November 02, 2015
worst car buying experience ever! I have never been so disrespected and insulted as I was by this place! I was lied to Neal Wheat the finance manager and he lied his boss about me and I have never been so disrespected and insulted as I was by this place! I was lied to Neal Wheat the finance manager and he lied his boss about me and I have the email to prove it! It was clear from day 1 that Neal did not want to make the sale and even with a $57,000 check in his hand he still did not want to make the sale because he bold face lied about the check and returned the check with no explanation! Of course he went to his boss and lied about everything to cover his xxx and I can prove it! So, Neal has the support of the General Manager Steve, who acted if I was the one who was lying but that's ok because they both can explain and lie of course to the owner on why they missed on a $57,000 deal! I wouldn't go back to Gloucester Toyota now if they gave me the truck and I will be glad to write this review to every internet based dealer review I can. Plus, I am going to go right down the street to another dealer and get a much better deal so thank you Neal for saving me almost 60 grand and giving me the opportunity to go somewhere else to get a much better deal. So, if you want to be disrespected to, lied to, lied on, and mis treated like no other dealership can...please, come here and ask for Neal Wheat! More
by adpredneck
October 05, 2015
Great experience We had a great experience buying a used Toyota Highlander AWD with Blake Jones. Easy process and we are so excited about our new car! We had a great experience buying a used Toyota Highlander AWD with Blake Jones. Easy process and we are so excited about our new car! More
by klfarley1
Employees Worked With
Blake Jones
September 28, 2015
Great experience I don't buy a new car very often, but Blake Jones made it easy for me to purchase my new RAV4. He even found rewards in my Toyota Rewards Card that I I don't buy a new car very often, but Blake Jones made it easy for me to purchase my new RAV4. He even found rewards in my Toyota Rewards Card that I wasn't aware of could be used toward the purchase price. Good service, good people, good place to buy a car. More
by BlueberryG
Employees Worked With
Blake Jones
September 22, 2015
Excellent ,Blake Jones was Great! Blake Jones ,was Great.My experience was by far the best I've ever had from buying a new vechicle.I felt at ease with Blake and he was very helpful wi Blake Jones ,was Great.My experience was by far the best I've ever had from buying a new vechicle.I felt at ease with Blake and he was very helpful with all aspects of my buying experience. I wounderstand definitely recommend Blake and the dealership to others.I was referred to Blake from my sister who also bought a new vechicle from him .Extremely pleasked with my New Rav4. Thank you BLAKE JONES Best Jean Hart More
by Jhartrav
Employees Worked With
Blake Jones
September 19, 2015
Excellent Experience Tommy Wheat represented the dealership very well. He was receptive to my needs and very knowledgeable about Toyota products. I was very happy to do bu Tommy Wheat represented the dealership very well. He was receptive to my needs and very knowledgeable about Toyota products. I was very happy to do business with Gloucester Toyota for the second time and look forward to doing business with them in the future. I highly recommend this dealership! More
by Schnurr
Employees Worked With
Neal Wheat, Tommy Wheat
September 19, 2015
2006 Used Toyota Scion This was my first time buying a car by myself. And it was very exciting and smooth and quick. I already knew what type of car I was going to get when This was my first time buying a car by myself. And it was very exciting and smooth and quick. I already knew what type of car I was going to get when I headed there with my mom. As soon as we were there we were welcomed and got to take a look at the car then do some paperwork. They helped answer any/all questions I had and made the process very easy and less nerve-wrecking. Definitely would recommend! More
by heyshelbee1
Employees Worked With
Neal Wheat, Blake Jones
September 18, 2015
Lovely experience from local dealership The salesman happened to be someone I knew of in the community which made me feel less nervous and more trustworthy of him. The overall experience of The salesman happened to be someone I knew of in the community which made me feel less nervous and more trustworthy of him. The overall experience of purchasing the car was very good. Minor pre-existing scratches inside the used car were fixed at no cost to us after purchasing and in a timely fashion. After driving the car for 4 months, there hasn't been any issues and am still extremely happy, like the day I was handed the keys. More
by prochnowgirl
Employees Worked With
Tommy Wheat
September 08, 2015
2015 Avalon hybrid I was torn between the Avalon hybrid and another new car in it's class. It took me a while and Tommy was just as patient with me as anyone could be. I was torn between the Avalon hybrid and another new car in it's class. It took me a while and Tommy was just as patient with me as anyone could be. He repeatedly answered our questions - sometimes the same question 2 or 3 times. When it came to MPH the Avalon won hands down. I drove the car home - about 60 miles and couldn't be more pleased. More
by lilykatie
Employees Worked With
Tommy Wheat
September 03, 2015
First Time Car Buyer This was my first time ever purchasing a car "on my own". My father had helped my Grandmother find a car at Gloucester Toyota earlier this year so my This was my first time ever purchasing a car "on my own". My father had helped my Grandmother find a car at Gloucester Toyota earlier this year so my parents recommended that I check with Gloucester Toyota. Mr. Wheat was extremely helpful and was flexible working around my busy schedule. He was also very quick in responding to any questions or concerns I had. I would recommend Gloucester Toyota to any of my friends. I love my car and had a great first time car buying experience! Whitney Newport News, VA More
by Whitney
Employees Worked With
Tommy Wheat
August 31, 2015
Five stars!!!! Great buying experience with Tommy Wheat, helpful and it really was a nice friendly atmosphere at Gloucester Toyota. Process was fast and I would def Great buying experience with Tommy Wheat, helpful and it really was a nice friendly atmosphere at Gloucester Toyota. Process was fast and I would definitely recommend to others!!! More
by bmcarter1979
Employees Worked With
Tommy Wheat
