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Gloucester Toyota
Gloucester, VA
461 Reviews
Gloucester Toyota Scion is a family owned dealership serving the Hampton Roads and Richmond area for over 20 years.
At Gloucester Toyota Scion, customer satisfaction is our highest priority and we strive to make your car buying and service experience easy and enjoyable. Gloucester Toyota Scion offers competitive pricing, a knowledgeable staff and superior customer service. Come join us for a fast and simple way to purchase or lease your next Toyota or Scion. We want to be your preferred Toyota dealer for both new and pre-owned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 461 reviews
September 08, 2015
2015 Avalon hybrid I was torn between the Avalon hybrid and another new car in it's class. It took me a while and Tommy was just as patient with me as anyone could be. I was torn between the Avalon hybrid and another new car in it's class. It took me a while and Tommy was just as patient with me as anyone could be. He repeatedly answered our questions - sometimes the same question 2 or 3 times. When it came to MPH the Avalon won hands down. I drove the car home - about 60 miles and couldn't be more pleased. More
by lilykatie
Employees Worked With
Tommy Wheat
Helpful September 03, 2015
First Time Car Buyer This was my first time ever purchasing a car "on my own". My father had helped my Grandmother find a car at Gloucester Toyota earlier this year so my This was my first time ever purchasing a car "on my own". My father had helped my Grandmother find a car at Gloucester Toyota earlier this year so my parents recommended that I check with Gloucester Toyota. Mr. Wheat was extremely helpful and was flexible working around my busy schedule. He was also very quick in responding to any questions or concerns I had. I would recommend Gloucester Toyota to any of my friends. I love my car and had a great first time car buying experience! Whitney Newport News, VA More
by Whitney
Employees Worked With
Tommy Wheat
August 31, 2015
Five stars!!!! Great buying experience with Tommy Wheat, helpful and it really was a nice friendly atmosphere at Gloucester Toyota. Process was fast and I would def Great buying experience with Tommy Wheat, helpful and it really was a nice friendly atmosphere at Gloucester Toyota. Process was fast and I would definitely recommend to others!!! More
by bmcarter1979
Employees Worked With
Tommy Wheat
August 30, 2015
Won't be back Good experience with salesman. Then the sales manager came in and blew it. Don't even waste your time. Rude and condescending. Took my money elsewhere Good experience with salesman. Then the sales manager came in and blew it. Don't even waste your time. Rude and condescending. Took my money elsewhere and I am glad I did. Car buying shouldn't be an experience where you are made to feel stupid and insignificant. Ended up going to another dealer who was kind and he closed the deal nicely. Nice experience with Dave the salesman who had us ready to sign. NEAL the sales manager was awful. Even though we bought cars there before, we won't be going back. Sorry guys. A little kindness goes along way. More
by H
Employees Worked With
Dave, Neal Wheat
August 28, 2015
Fast and painless. Wonderful experience! In and out in a short amount of time. Put me in a car at my price point. Thank you very much Tommy Wheat. Wonderful experience! In and out in a short amount of time. Put me in a car at my price point. Thank you very much Tommy Wheat. More
by pat
Employees Worked With
Tommy Wheat
August 24, 2015
great Great experience ,good pricing, Tommy Wheat was very helpful, after review of other car prices in the area this dealership had the best option for wha Great experience ,good pricing, Tommy Wheat was very helpful, after review of other car prices in the area this dealership had the best option for what we were looking for in a vehicle More
by houston79
Employees Worked With
Tommy Wheat
August 07, 2015
Best dealership experience of my life! Three weeks ago I stopped in to Gloucester Toyota just to take a look around at cars and shop for my next purchase. Mr. Tommy Wheat approached me and Three weeks ago I stopped in to Gloucester Toyota just to take a look around at cars and shop for my next purchase. Mr. Tommy Wheat approached me and my first thought was "HERE comes the shark!" In fact he was very nice and asked me what I was interested in. We talked about my situation, which was not as ideal as I would like. He told me, "Think about it and come back when you are ready." He never took any information of mine and our total conversation was 5 minutes or so. Today I went in and asked to speak with Tommy. He was courteous and knew exactly who I was. We test drove a used car and then we tried a new car that we liked. Not once during my time at Gloucester Toyota was I asked to "do a credit check" or "run some numbers" We discussed our options and Tommy asked me again if I just wanted to take a couple days and shop around. I told him "No" and we went in and did the paper work. He was very knowledgeable about all the options on both cars and was very helpful. He never gave me some BS answer, and we discussed things without any hesitation. Tommy was awesome with my whole family and we got the deal done for exactly what we wanted. Again I reiterate, I have never had an experience that was this stress free ever!! I will be shopping at Gloucester Toyota from now on. More
by wrights1234
Employees Worked With
Tommy Wheat
August 03, 2015
Great Experience Purchasing my "new" used car at Gloucester Toyota was an easy and stress free experience. Tommy Wheat was professional and pleasant! I would recommend Purchasing my "new" used car at Gloucester Toyota was an easy and stress free experience. Tommy Wheat was professional and pleasant! I would recommend this dealership to anyone who is looking to purchase a vehicle. More
by Tricia
Employees Worked With
Neal Wheat, Tommy Wheat
July 25, 2015
Everything was perfect!!! I went into my car buying experience a nervous wreck due to my last experience. Anne called me back quickly after I filled out the online form. Blake I went into my car buying experience a nervous wreck due to my last experience. Anne called me back quickly after I filled out the online form. Blake greeted me as soon as I entered the lot while Cameron had the keys ready for me to test drive. Blake was very informative, without being "pushy". He gave me ample time to test drive to make sure I like the feel of it. The numbers were exactly as I had discussed before arriving at the lot. I appreciated that everything went smoothly because I work nights, got off of work at 8am and drove over an hour to Glouster to the lot; so I had no time for haggling. I left the lot more than satisfied! More
by dysond03
July 08, 2015
Easiest Car Buying Experience We visited 3 dealerships the day before going to Gloucester Toyota and were basically told that what we wanted to do was not possible. We met with Ja We visited 3 dealerships the day before going to Gloucester Toyota and were basically told that what we wanted to do was not possible. We met with Jason Waersch at Gloucester Toyota the next day and he was so helpful. He was honest and helped us understand the stuff that most dealerships won't take the time to tell you. From the time we walked in until we walked out (with our new car) the whole process was very smooth, easy, and enjoyable. More
by SarahS
Employees Worked With
Jason Waersch
