Gloucester Toyota

Service Department I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. Ins I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. Instead of ordering a part and making the appointment, they fixed it on the spot for me and did not charge me. We have bought two vehicles at this dealership and have three serviced when needed. We have been so pleased with the service in every department, we plan to always buy our vehicles from Gloucester Toyota and to continue all maintiance/service performed there. More

Justin fixed my bluetooth problem My bluetooth had not been working in the car for quite a while. I took it to Verizon and they couldn't fix it, recommending that I take it to my deal My bluetooth had not been working in the car for quite a while. I took it to Verizon and they couldn't fix it, recommending that I take it to my dealer. Justin McAndrews took my car and in no time had the problem fixed. Now I feel better knowing that I can use my phone again in the car. Justin is awesome and I'm glad Gloucester has him! More

Great experience I couldn't be happier with my purchase, or the service I received. Tommy is one of the best salesmen I've ever worked with. I felt like I was dealing I couldn't be happier with my purchase, or the service I received. Tommy is one of the best salesmen I've ever worked with. I felt like I was dealing with a friend who was truly there to help, and not a salesperson trying to make me crack under pressure. He knew what he was talking about and answered all of my questions. After helping us for hours, until 8pm, the cleaning crew was gone for the day, so he went out there himself and cleaned the car for us! Such a great guy. Cameron made closing on the vehicle a breeze. He was fun to deal with and kept the whole process so easy! Thanks for everything guys! More

Outstanding Customer Service I drove into Gloucester Toyota after having been appraised by a law enforcement professional that I had a rear break light that was not working. I was I drove into Gloucester Toyota after having been appraised by a law enforcement professional that I had a rear break light that was not working. I was in a terrible time crunch situation, having to pick up my daughter within the next 30-minutes. Justin was simply awesome, and that is putting it mildly. He immediately checked the light, took off the cover, pulled out the burnt out bulb, sent me to the parts department (also awesome folks!) and installed the new bulb personally. I was out of there within 15-minutes of my arrival! All I can say is that Gloucester Toyota has a great manager in Justin and they will get my business in the future! I wholeheartedly and without reservation would recommend anyone and everyone to utilize the Gloucester Toyota Service Department. More

Tommy was very helpful and nice Tommy answered every question I had about the car with full detail and I would recommend Gloucester Toyota to anybody! Neal was also very helpful with Tommy answered every question I had about the car with full detail and I would recommend Gloucester Toyota to anybody! Neal was also very helpful with the financing options and went over each one with me since this was my first vehicle purchase. More

Flawless inspection Justin did a wonderful job scheduling a state inspection at the earliest available appointment at my fault of short notice. The service technicians b Justin did a wonderful job scheduling a state inspection at the earliest available appointment at my fault of short notice. The service technicians began service on time and did not delay the completion. Very impressed with the high level of service and highly recommend Toyota to everyone. More

Tommy was very friendly Like the rest of the country hoping to get a lower price, but everyone was very friendly. I would recommend to others looking for a vehicle. Like the rest of the country hoping to get a lower price, but everyone was very friendly. I would recommend to others looking for a vehicle. More

Easiest purchase I've ever had Gloucester Toyota and Tommy Wheat was excellent to purchase my new Toyota Highlander! He explained everything about my new vehicle. It was the quicke Gloucester Toyota and Tommy Wheat was excellent to purchase my new Toyota Highlander! He explained everything about my new vehicle. It was the quickest time I've ever purchased a car! I highly recommend Gloucester Toyota! More

Quick and Easy Purchase My wife and I stopped in to test drive some vehicles and drove off the lot with the exact car we wanted. I really appreciate that I was not pressured My wife and I stopped in to test drive some vehicles and drove off the lot with the exact car we wanted. I really appreciate that I was not pressured into purchasing a specific vehicle or buying additional options. Tommy was very knowledgeable of every vehicle on the lot and was able to answer any question that I had. He took extra time to run over every feature of my new vehicle. Purchasing my new car was quick and easy. I'll be back for maintenance and to purchase another one when the time is right. More

Nearly killed my family Bought four new michelins and headed for North Carolina. Highway driving. By New Bern funny noise. Pulled into New Bern Toyota and found right front t Bought four new michelins and headed for North Carolina. Highway driving. By New Bern funny noise. Pulled into New Bern Toyota and found right front tire had three lugs MISSING and the last two loose. Right front tire minutes from flying off at highway speeds. Called the dealer. Left messages. No response. Martin Lucas More