Gloucester Toyota

Repair dented bumper while in for service of recall notice "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my i "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my inquiry re: how I could access affected area! Outstanding customer service at G.T. Friendly, professional, helpful employees in service and sales department! More

Not treated fairly The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to admit that his team did not preform their duties . More

Good experience Salesman was very considerate of my special needs. He was honest, fair, and to the point. It was a pleasant experience. He went the extra mile in h Salesman was very considerate of my special needs. He was honest, fair, and to the point. It was a pleasant experience. He went the extra mile in helping me and I feel he gave me a very good deal. More

Repair of driver-side sun visor The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very prompt an The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very prompt and efficient, made the repair without an appointment and didn't charge us. Holly and Justin are exceptional employees and a pleasure to deal with. Haven't experienced service like this from other dealerships. More

Service Department I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been very I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been very helpful. They are pleasant, knowledgeable, and go out of their way to help; They are assets to the Gloucester Toyota team. More

Service Department I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. Ins I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. Instead of ordering a part and making the appointment, they fixed it on the spot for me and did not charge me. We have bought two vehicles at this dealership and have three serviced when needed. We have been so pleased with the service in every department, we plan to always buy our vehicles from Gloucester Toyota and to continue all maintiance/service performed there. More

Great experience I couldn't be happier with my purchase, or the service I received. Tommy is one of the best salesmen I've ever worked with. I felt like I was dealing I couldn't be happier with my purchase, or the service I received. Tommy is one of the best salesmen I've ever worked with. I felt like I was dealing with a friend who was truly there to help, and not a salesperson trying to make me crack under pressure. He knew what he was talking about and answered all of my questions. After helping us for hours, until 8pm, the cleaning crew was gone for the day, so he went out there himself and cleaned the car for us! Such a great guy. Cameron made closing on the vehicle a breeze. He was fun to deal with and kept the whole process so easy! Thanks for everything guys! More

Justin fixed my bluetooth problem My bluetooth had not been working in the car for quite a while. I took it to Verizon and they couldn't fix it, recommending that I take it to my deal My bluetooth had not been working in the car for quite a while. I took it to Verizon and they couldn't fix it, recommending that I take it to my dealer. Justin McAndrews took my car and in no time had the problem fixed. Now I feel better knowing that I can use my phone again in the car. Justin is awesome and I'm glad Gloucester has him! More

Outstanding Customer Service I drove into Gloucester Toyota after having been appraised by a law enforcement professional that I had a rear break light that was not working. I was I drove into Gloucester Toyota after having been appraised by a law enforcement professional that I had a rear break light that was not working. I was in a terrible time crunch situation, having to pick up my daughter within the next 30-minutes. Justin was simply awesome, and that is putting it mildly. He immediately checked the light, took off the cover, pulled out the burnt out bulb, sent me to the parts department (also awesome folks!) and installed the new bulb personally. I was out of there within 15-minutes of my arrival! All I can say is that Gloucester Toyota has a great manager in Justin and they will get my business in the future! I wholeheartedly and without reservation would recommend anyone and everyone to utilize the Gloucester Toyota Service Department. More

Tommy was very helpful and nice Tommy answered every question I had about the car with full detail and I would recommend Gloucester Toyota to anybody! Neal was also very helpful with Tommy answered every question I had about the car with full detail and I would recommend Gloucester Toyota to anybody! Neal was also very helpful with the financing options and went over each one with me since this was my first vehicle purchase. More