Gloucester Toyota

Great Dealership/Experience!!! My last car loan was in 2004 and I wasn't looking forward to the typical dealership experience. I had heard of good experiences at Gloucester Toyota a My last car loan was in 2004 and I wasn't looking forward to the typical dealership experience. I had heard of good experiences at Gloucester Toyota and about the people there. Search after search I kept on coming back to a Camry at Gloucester Toyota. I called and met with Tommy. Great guy!!! He thoroughly went over all the options and proceeded, after I said "I'll take it", to enter my home in the navigation system, connect and sync my phone, and answer all questions I had...even the few times I realized he had already given me that answer but Tommy always answered as though it was the first time he gave that answer. Tommy throughout the entire experience was more like a friend helping you than a salesman. This was Saturday and he texted me so I would have his cell number...just in case... Well, just in case came on Monday when I left work to go pay... I didn't see a piece of aluminum and my 2 day old car had received a flat tire...yea me... I was 5 min. from the house, so I texted Tommy letting him know I would be late as I needed to change the tire and he immediately responded telling me as soon as I would arrive he would get the tire in the shop and have the car detailed while I waited. Again, more like a friend than a salesman, he walked me through the entire process after meeting me in the parking lot when I arrived. Literally, when I turned around after getting out of the car, Tommy was 20 ft away getting things started. Here's the BIGGEST BONUS...since I got there late, by the time the car was done being detailed, the shop guys had gone home. Any other dealership, I would have had to go home and change the tire myself. NOT while Tommy was there, he drove my car into the shop and changed the tire for me. WOW!!! I was hoping to find a dealership that I and my family could continue with and I did. After Tommy was done, he came and took me out to a nicely detailed vehicle. He opened the trunk, doors, and hood. He asked if everything was okay and apologized it took some time. To explain, I took the vehicle home on Saturday not too long after the vehicle landed on the lot so they had not had time to do a thorough detailing job so Tommy promised when we next saw each other he'd make sure it would happen. Again, any other dealership, that's what they would say and then it's, "we never said that"... You know those Toyota commercials where people were jumping beside their vehicles, in my picture, I had just landed... :) I know this is getting long but I also wanted to give a big kudos to their service guys. That tire incident wasn't a simple round puncture...one that may have necessitated a new tire...ugh... Broken record but any other dealership, "hey, sorry, couldn't fix it so we need to put on a new tire"...not here, they gave it an honest attempt and it was fixed with a simple patch...phew... I wish I could remember the name of the guy in service but they were respectful, polite, and appeared genuinely happy. Every person in the waiting room was treated like Gold. Let me not forget the lady you paid, so nice and had a great personality. From the test drive to the end of this experience Gloucester Toyota's people have made me a walking billboard. You know how dealerships always put their stickers on the trunk? It's something I don't like...well, this time it's different, I'm proud to let everyone know where my Toyota came from. Tommy, if you read this to the end, thanks again!!! More

First time buyer! I knew that I wanted a Corolla when I arrived at Gloucester Toyota. Tommy was very helpful and had to get a few sets of keys for me. Everyone was very I knew that I wanted a Corolla when I arrived at Gloucester Toyota. Tommy was very helpful and had to get a few sets of keys for me. Everyone was very helpful and explained step by step what was being done because as a first time buyer the whole process was new to me. They have great customer service! More

Wonderful experience! My boyfriend and I purchased a car yesterday with the help of James "JJ" Johnson! He was a great deal of help, very honest, and overall a pleasure to My boyfriend and I purchased a car yesterday with the help of James "JJ" Johnson! He was a great deal of help, very honest, and overall a pleasure to do business with! He took his time over the two day experience and put us first. Along with JJ, the rest of the staff was friendly and made you feel right at home. I would most definitely recommend buying a car at this location, ask for JJ and he will take care of you! More

Unprofessional and rude I took my 2007 Toyota Tacoma to this dealership to have 3 recalls taken care of. When I got my truck back, my husband noticed that the compound they p I took my 2007 Toyota Tacoma to this dealership to have 3 recalls taken care of. When I got my truck back, my husband noticed that the compound they put underneath the truck was all over the sides and wheels. He took it back to have this cleaned up. When my husband brought the truck back to me, I noticed the passenger side rain guard was broken and put back together with scotch tape. When we confronted them about this, the said we couldn't prove they did it and they absolutely wouldn't replace it. The issue isn't really the rain guard, it's the fact they lied about it and then tried to hide it the way my toddler would. Good old scotch tape. More

Three Toyotas in Three years! We found exactly what we were looking for at Gloucester Toyota. Blake was very knowledgeable and helpful when choosing our pre-owned 2013 Toyota Venz We found exactly what we were looking for at Gloucester Toyota. Blake was very knowledgeable and helpful when choosing our pre-owned 2013 Toyota Venza. This is the second car we have purchased with Blake and our daughter purchased a Four Runner with Blake also in the last three years. We are very happy with our buying experience with Blake at Gloucester Toyota! More

Best Car Buying Experience ever! We found the pre-owned Toyota Venza that we had been looking for online at Gloucester Toyota. They have a special Internet price, a really great deal, We found the pre-owned Toyota Venza that we had been looking for online at Gloucester Toyota. They have a special Internet price, a really great deal, so we sent them a message to say we were coming. Anne responded promptly. J.J. Johnson met us at the door when we arrived, let us test drive the vehicle and walked us through every phase of the purchase. There was absolutely no pressure or hard sell of any add-ons at any stage of the purchase. We were very impressed with J.J.'s patience, professionalism, and most of all, his integrity. Thanks, J.J.! The 2013 vehicle with under 40K miles is like new - it was a perfect fit for us. We have enjoyed driving our "new" vehicle for over a month now and have been pleased with a couple follow-up visits as well. We are always treated fairly and with respect and courtesy. More

Three Toyota"s owner! I own three Toyota vehicles...one for work, one for pleasure, and the oldest a 1997 Four-Runner we just can't seem to let go. Toyota is an excellent I own three Toyota vehicles...one for work, one for pleasure, and the oldest a 1997 Four-Runner we just can't seem to let go. Toyota is an excellent product and Gloucester Toyota is an excellent dealership! Doug Updike, service manager; Lee Hollinsworth, parts department; and Holly in service; have kept my vehicles running for years! Each employee at the dealership goes above and beyond serving the customers. I highly recommend Gloucester Toyota! More

very positive experience I have had bad experiences in the past with salesmen and arrived feeling very cautious. "JJ" Johnson made the whole experience comfortable and I left I have had bad experiences in the past with salesmen and arrived feeling very cautious. "JJ" Johnson made the whole experience comfortable and I left having purchased a car I feel is perfect for me at a cost that was reasonable and payments within my budget. More

Very good experience!! My wife and I had researched a new Avalon for a few months now and even though all dealerships have basically the same products the difference is in t My wife and I had researched a new Avalon for a few months now and even though all dealerships have basically the same products the difference is in the employees. I have purchased many vehicles at Gloucester Toyota and have always been pleased with the service and price. This time we were helped by Mr. James "JJ" Johnson and he was wonderful. From the time we walked in until we drove off with a new vehicle he did everything possible to meet our needs. He was very helpful in explaining the features of the vehicle and helping us understand the rebates. I would recommend Gloucester Toyota to anyone considering buying a Toyota product and it is people such as JJ that give them an excellent name. More