Gloucester Toyota

Servic Dept passed state inspection, when it shouldn't have I I bought a used vehicle (2005 4runner) for my daughter that just got her license Monday. When I bought the vehicle, I let them know that I would lik I I bought a used vehicle (2005 4runner) for my daughter that just got her license Monday. When I bought the vehicle, I let them know that I would like to take it to my mechanic and have him go through it. When I took it to him, he noticed that the front wheel bearing was worn and should not have passed inspection. So I called the service dept, spoke with Doug and let him know the issue with the front wheel. He told me to bring it by and if that was the issue, your dealership would fix it free of charge. I took it to him last Friday and the service dept corrected the issue, but while driving home I then realized that the steering wheel shook uncontrollably when braking. I took it to a mechanic and he said that the rotors were warped somehow. I called back up there and they said to bring it back up and a mechanic would look at it again. After the mechanic drove the 4runner, he came in and said yes the rotors are warped. I let them know it wasn’t doing it until the vehicle left from the initial issue. Doug came out of his office and from the beginning got defensive, so I went to the front and talked with Brian, because I was looking for an explanation on why/ how this could be. He went to the back and talked with the service dept, then came back to me with the explanation that now the wheel was running “true” with the new bearing , I could feel the warp in the rotor. With Doug not wanting to help at all, I ended up buying some pads from your dealership and leaving. I took the vehicle to my mechanic and he ended up doing the brakes, which ended up being approx $450.00. So I went by this morning to talk to Doug to get some clarification and he just kept talking in circles. He told me that what Brian told me was incorrect. What my mechanic told me was incorrect and that I didn’t realize the steering wheel shimmied when I bought the vehicle, because I was excited and didn’t know the feeling of an issue. My problem is that he talked to me like I was some your kid that has never bought or owned a vehicle , when in fact, I just wanted a reliable vehicle for my 16yr old daughter to drive. Also, if they would’ve done the state inspection correctly, they would’ve seen that the wheel bearing wouldn’t of passed and that if they would’ve fixed that issue then the front brakes wouldn’t have passed because of the drivability of the vehicle. And if that’s the case then I wouldn’t have bought a vehicle, to put my daughter in, if we had known the issues unless the dealership would’ve fixed it. More

Accurate and car was ready & waiting for us to test drive it Not a pushy dealership. Car description was accurate and salesperson & manager were very helpful. After we purchased car the finance manager was also Not a pushy dealership. Car description was accurate and salesperson & manager were very helpful. After we purchased car the finance manager was also very informative. More

Best car buying experience we have ever had...no joke! The staff was genuine, knowledgeable, personable and helpful. They treated us like they really cared about us and worked to exactly meet our needs. Th The staff was genuine, knowledgeable, personable and helpful. They treated us like they really cared about us and worked to exactly meet our needs. That is not the same experience we had at some of the big-box dealerships in Chesapeake. Gloucester Toyota is our dealership for all of our future vehicle needs. We are grateful to have had the good fortune to take our business there. Completely worth the drive and time spent. THANK YOU Gloucester Toyota! More

Most pleasant auto purchase ever! Best experience with purchasing a vehicle ever. Buying a vehicle has always been a headache, but Gloucester Toyota was amazing. We worked with Cecil a Best experience with purchasing a vehicle ever. Buying a vehicle has always been a headache, but Gloucester Toyota was amazing. We worked with Cecil and he made the entire process so pleasant. There was no pressure or hassle and the communication was outstanding. Staff was friendly/courteous and they went out of their way to ensure we were completely satisfied. Service after the purchase was great. They called to ensure everything with the vehicle was to my liking and provided me with the add ons I requested. Highly recommend Gloucester Toyota. More