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Gloucester Toyota
Gloucester, VA
472 Reviews
Gloucester Toyota Scion is a family owned dealership serving the Hampton Roads and Richmond area for over 20 years.
At Gloucester Toyota Scion, customer satisfaction is our highest priority and we strive to make your car buying and service experience easy and enjoyable. Gloucester Toyota Scion offers competitive pricing, a knowledgeable staff and superior customer service. Come join us for a fast and simple way to purchase or lease your next Toyota or Scion. We want to be your preferred Toyota dealer for both new and pre-owned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 472 reviews
May 13, 2019
Toyota truck A very pleasant buying experience, no hard sell . Paid a bit more than wanted but all and all very satisfactory situation. Everyone we dealt with was A very pleasant buying experience, no hard sell . Paid a bit more than wanted but all and all very satisfactory situation. Everyone we dealt with was friendly and professional. Would definitely recomend them to friends and family. More
by Mr Tee time
April 13, 2019
Speed and quality The salesman (Steve) was knowledgeable and helpful. I was able to find a truck I liked and test drive it within minutes. We tested all the features 4x The salesman (Steve) was knowledgeable and helpful. I was able to find a truck I liked and test drive it within minutes. We tested all the features 4x4, back up cam, blind spot detection, etc. On the test drive. When it comes to paperwork their team is on point. Everything I needed was readily available and the process was quick and easy. I'm definitely going to recommend Gloucester Toyota to my friends and family. More
by Alvarado89
Employees Worked With
March 17, 2019
Found the perfect vehicle I had a very good experience at Gloucester Toyota. They were very helpful and eager to get me what I wanted for a great price. I had a very good experience at Gloucester Toyota. They were very helpful and eager to get me what I wanted for a great price. More
by Brittcherri68
March 15, 2019
Integrity The dealership is very well kept and is attentive to its buyers. Their coordinated effort was impressive throughout the entire used car buying decisi The dealership is very well kept and is attentive to its buyers. Their coordinated effort was impressive throughout the entire used car buying decision process. They stick to the hassle free policy and they are knowledgeable and respectful, which shows a positive effort to look out for their customers. The gravity alone of purchasing a used car can weigh heavily on ones shoulders, but we were very impressed with our outstanding salesman Cecil Keemer, because he went above and beyond to accommodate our requests. We found his professionalism was enhanced by his charm, integrity and dignity, which made the buying process as smooth as possible. More
by F M N
Employees Worked With
Cecil Keemer
March 11, 2019
Trade up Great salesperson, easy transaction and outstanding service all around. Was able to do it all in a few hours no fuss no muss and most importantly Grea Great salesperson, easy transaction and outstanding service all around. Was able to do it all in a few hours no fuss no muss and most importantly Great Dane loves the heated back seats More
by Baddog66
Employees Worked With
Monica Wachsmuth, Keith Parker
March 07, 2019
Miracle Workers I came in not expecting to be able to get much from my 2010 Prius (which I loved!!) Gene B. worked his magic, again and I left with a LOT more vehicle I came in not expecting to be able to get much from my 2010 Prius (which I loved!!) Gene B. worked his magic, again and I left with a LOT more vehicle than I arrived with!! Always a pleasure doing business with Gene and everyone else here st Gloucester Toyota. More
by NanaJane
March 04, 2019
Servic Dept passed state inspection, when it shouldn't have I I bought a used vehicle (2005 4runner) for my daughter that just got her license Monday. When I bought the vehicle, I let them know that I would lik I I bought a used vehicle (2005 4runner) for my daughter that just got her license Monday. When I bought the vehicle, I let them know that I would like to take it to my mechanic and have him go through it. When I took it to him, he noticed that the front wheel bearing was worn and should not have passed inspection. So I called the service dept, spoke with Doug and let him know the issue with the front wheel. He told me to bring it by and if that was the issue, your dealership would fix it free of charge. I took it to him last Friday and the service dept corrected the issue, but while driving home I then realized that the steering wheel shook uncontrollably when braking. I took it to a mechanic and he said that the rotors were warped somehow. I called back up there and they said to bring it back up and a mechanic would look at it again. After the mechanic drove the 4runner, he came in and said yes the rotors are warped. I let them know it wasn’t doing it until the vehicle left from the initial issue. Doug came out of his office and from the beginning got defensive, so I went to the front and talked with Brian, because I was looking for an explanation on why/ how this could be. He went to the back and talked with the service dept, then came back to me with the explanation that now the wheel was running “true” with the new bearing , I could feel the warp in the rotor. With Doug not wanting to help at all, I ended up buying some pads from your dealership and leaving. I took the vehicle to my mechanic and he ended up doing the brakes, which ended up being approx $450.00. So I went by this morning to talk to Doug to get some clarification and he just kept talking in circles. He told me that what Brian told me was incorrect. What my mechanic told me was incorrect and that I didn’t realize the steering wheel shimmied when I bought the vehicle, because I was excited and didn’t know the feeling of an issue. My problem is that he talked to me like I was some your kid that has never bought or owned a vehicle , when in fact, I just wanted a reliable vehicle for my 16yr old daughter to drive. Also, if they would’ve done the state inspection correctly, they would’ve seen that the wheel bearing wouldn’t of passed and that if they would’ve fixed that issue then the front brakes wouldn’t have passed because of the drivability of the vehicle. And if that’s the case then I wouldn’t have bought a vehicle, to put my daughter in, if we had known the issues unless the dealership would’ve fixed it. More
by sgil
February 28, 2019
Personnel professional and very helpful Keith was very professional and helpful. They did everything they could to meet my needs in price and extra’s I wanted. I would recommend Keith and th Keith was very professional and helpful. They did everything they could to meet my needs in price and extra’s I wanted. I would recommend Keith and the whole Toyota staff to anyone buying a vehicle. More
by Ruslick1
Employees Worked With
Keith Parker
February 18, 2019
Great!! Great costumer service and Friendly!!All of our questions about the trucks latest technology were answered and we’re extremely pleased with our experi Great costumer service and Friendly!!All of our questions about the trucks latest technology were answered and we’re extremely pleased with our experience at the Gloucester Toyota Dealership! More
by Lizet62407
Employees Worked With
Tommy Wheat
January 03, 2019
Amazeballs Keith was persistent and helpful. Great personality and genuinely interested in helping me find the right car. He didn’t give up on me although I thin Keith was persistent and helpful. Great personality and genuinely interested in helping me find the right car. He didn’t give up on me although I think I made him work hard for the sale. More
by EyeTliquie
Employees Worked With
Keith Parker
