Gloucester Toyota

PURCHASE OF NEW VEHICLE Mr. Norwood went out of his way to show me the desired vehicle's features, helped me set up some of them, and guided me in the right direction thru th Mr. Norwood went out of his way to show me the desired vehicle's features, helped me set up some of them, and guided me in the right direction thru the whole purchasing process.. Great attention to the customer's needs or wants and friendly, accommodating, as well as polite staff. More

Restored my faith in the auto industry! I worked with Brain Tate and Tommy Wheat with buying a 2020 Toyota Sienna. Tommy was very helpful in explaining all the details about the van and Bra I worked with Brain Tate and Tommy Wheat with buying a 2020 Toyota Sienna. Tommy was very helpful in explaining all the details about the van and Brain put together the exact deal I was asking for. I would highly recommend Gloucester Toyota! More

AWESOME CUSTOMER SERVICE! UNEXPERIENCED LOYALTY Mr. Gary was totally opposite of the usual car sales person, pushy, talking without listening, and fake. He was a no pressure, laid back, down home fr Mr. Gary was totally opposite of the usual car sales person, pushy, talking without listening, and fake. He was a no pressure, laid back, down home friendly salesman that listened to what we wanted before answering our questions. He demonstrated all the features of the vehicle we bought and explained the difference between the various RAV4 models. Mr. Barrows, the sales manager, was also very helpful, he honored the Labor Day price tag, which I found under the seat, that was $3000.00 lower then the MSRP and 850 less then was quoted via our email conversations. He also throw in a new Jeep Wrangler soft top and hardware, he had stored out in the warehouse for the 2010 Jeep I drove there in. I couldn't really express in word how down home friendly they all were. If I was to describe them it would be Honest, Trustworthy, Highly knowledgably of their Toyota products and aggressive at making you happy with your deal. Oh I almost forgot the Financial Manager, you know the guy that pushes the maintenance warranties , GAP insurance ETC. telling you the doom and gloom that could be fall your new 1/2 a house payment new baby car. Well this guy just explained what it covered and how much it would raise the monthly payments and let us decide without any push or weigh and close sales tactics. This was greatly appreciated!!! Thank you! Mr. Jeff Flynn. More

Tommy was great! He made everything so easy and fun!. After giving my beloved 2005 Camry to my Dad (which is still a perfect car after all these years and was purchased and serviced at Gloucester Toyota) After giving my beloved 2005 Camry to my Dad (which is still a perfect car after all these years and was purchased and serviced at Gloucester Toyota) I bought a 2014 RAV-4 XLE from Tommy that was so clean it was like new, which had also been originally purchased and serviced at Gloucester Toyota. It's beautiful and it was spotless inside and out. When I first sat in the RAV-4, the modern interior and controls seemed like a spaceship cockpit! Tommy spent well over an hour with me showing me how everything worked. He showed me every control. He showed me how the BlueTooth worked, paired my iPhone with the car, and showed me how to access contacts, get text messages read aloud to me by the car, play music, and even make phone calls using the controls on the steering wheel! Top to bottom, he taught me literally every control in the car, from the sunroof to the cargo lights. He was patient, kind and professional. He answered every question I had perfectly, and when I drove off the lot I felt like I had been driving it for years. Amazing customer service! Tommy's a great guy and I could not have been more pleased. He made the paperwork easy, took care of all the DMV stuff for me, and we had fun learning my new car, which I love already! I highly recommend Tommy Wheat and Gloucester Toyota, and I will always be a customer of theirs. More

Amazing experience Working with Blake and the whole team was a great experience! My wife and I drove over an hour because they have the exact model we were looking for. Working with Blake and the whole team was a great experience! My wife and I drove over an hour because they have the exact model we were looking for. They were very patient and they weren’t pushy at all, if felt like a nice family atmosphere. We definitely will be going back for our future needs! More

Top notch,no heavy preasure. Owen and Brian Tate is who i encountered.After Leaving there because wanted to look at about 5 different vehicles before i made a choice. One week lat Owen and Brian Tate is who i encountered.After Leaving there because wanted to look at about 5 different vehicles before i made a choice. One week later i stopped in after looking in Chesapeake at a dealership. Both remembered me They made you feel like a friend and not just a customer. There was no beat down about your vehicle,no high preasure just decision making. This dealership was a pleasure doing business with. Thank you Brian Tate you and Owen made it happen. Don Burgwin More

Toyota truck A very pleasant buying experience, no hard sell . Paid a bit more than wanted but all and all very satisfactory situation. Everyone we dealt with was A very pleasant buying experience, no hard sell . Paid a bit more than wanted but all and all very satisfactory situation. Everyone we dealt with was friendly and professional. Would definitely recomend them to friends and family. More

Speed and quality The salesman (Steve) was knowledgeable and helpful. I was able to find a truck I liked and test drive it within minutes. We tested all the features 4x The salesman (Steve) was knowledgeable and helpful. I was able to find a truck I liked and test drive it within minutes. We tested all the features 4x4, back up cam, blind spot detection, etc. On the test drive. When it comes to paperwork their team is on point. Everything I needed was readily available and the process was quick and easy. I'm definitely going to recommend Gloucester Toyota to my friends and family. More