Global Imports MINI

So happy with the Mini purchasing process! Jonathan Burnett was our sales rep and he was awesome! Dean the manager was an excellent help in getting the deal done, Matt in finance walked us thr Jonathan Burnett was our sales rep and he was awesome! Dean the manager was an excellent help in getting the deal done, Matt in finance walked us through the paperwork and Mark was a great help in getting us acclimated to my new Mini!! All in all, was so happy with the whole experience!! Let's motor! More

Global Import mini - Disappointing Service Dept. Global Import Mini does not fail to DISAPPOINT, I called the part dept for a new battery for 08 Clubman, the guy put me on hold as soon as he answere Global Import Mini does not fail to DISAPPOINT, I called the part dept for a new battery for 08 Clubman, the guy put me on hold as soon as he answered the phone, he finally came back and I told him I needed a battery, he asked me for the Amp hour and cold crank Amps, he gave me a price of $235. I asked him what the group size and if it was AGM battery. He said he did not know what AGM battery was and since the spec on the screen did not indicate it No CLUE. No effort to ask or look for the information. I called different Mini Dealer and this is what they told me. If the battery is 70ah/570 CCA the battery group size is H6/48 which is used in the BMW 1 series but if go to other part store and look up the battery it will show H5/47 @ 60ahr group which is smaller than the my original that was in my 08 Clubman. Disappointing - Called Jamey Holt based on response posted, basically he apologized and he would let the service team know. My service adviser was Chris Margret. No resolution to the issue, if they really wanted to resolve this issue they could have contacted me directly not just post a response - they were not expecting any one to call based on the response. Before you buy a Mini check out the service, they will promising the world and their service reps go above and beyond to promise that they will take care of any issue but when they really need to back up their promise just hollow promises. Talking to other Mini Owner - Top answers they will give you for rough idle - You’re not using tier 1 gas, Carbon buildup on intake Manifold, Fuel Injectors needs cleaning. My Problem was a Faulty Fuel Pump that is on a Recall not Carbon build up on intake manifold. $700 for repair that was not needed. He Agreed that they should have tried the fuel pump first instead of doing the carbon cleaning on the manifold ( Big Profit Margin). Get a Second Opinion I have been taking my mini to be serviced to Global Import Mini since I bought the car in 2008. They lost my trust today, last month I brought my mini in for a check engine light (I checked the code and it was for an engine misfire) and a coolant leak. I was told that the water pump was bad and the check engine light was due to Carbon build up on the intake manifold. I told them I just had the carbon build up cleaned 30k miles ago. I was questioning the carbon buildup diagnosis of issues with the mini cooper since it was cleaned by them. I had them fix the issue at a cost of $700 per item for repair. This is a known issue due to the Design of the engine where the oil vapors are recirculated through the intake manifold and direct fuel injection system does not wash over the intake valves to keep them clean of deposits and the turbo models are worst about this. I checked with other mini owners and Carbon build up does happen but not every 30k miles. They told me they found a code in the on-board diagnostic for fuel pump and they were going to be replaced it to be on the safe side and it was covered under the warranty. Wow that was nice of them so I thought. This is where they lost my trust and I have to question everything now. I found out today that there was a recall on the fuel pump and all the symptoms I was having was due to the fuel pump and not carbon build up. It’s a shame that they would tack on service just to make a sales quota. I just had the mini in for a scheduled maintenance and they did not address the recall on the fuel pump, the recall on for the fuel pump was already published at that time. I got the same line about it was the gasoline issue that it was not 3 tier fuel. I use nothing but premium from QT or Exxon. It’s ironic that when the car was under warranty they just did the minimum work but once out of warranty all there are all kinds of services required. Warranty work is not as profitable as regular service but push service that may not be required to make sales quota. They lost my trust. I will have to find another place for service. More

Great customer service I went to this dealership to test drive a MINI, and was impressed by the salesman. Sergei was attentive and very knowledgeable. He drives a MINI himse I went to this dealership to test drive a MINI, and was impressed by the salesman. Sergei was attentive and very knowledgeable. He drives a MINI himself, and his passion for the brand is clear and comforting. If you are thinking about buying a MINI go into Global Imports and ask for Sergei. :] More

I had a great experience with the service department at Global Imports Mini and it is in great part to Kathy Angus. I bought my Mini used from another dealership and recently moved to Atlanta, so this was Global Imports Mini and it is in great part to Kathy Angus. I bought my Mini used from another dealership and recently moved to Atlanta, so this was my first visit to a mini dealership for service in this area. I came to Global Imports for routine maintenance as well as a problem with my car shaking while braking at high speeds. I was incredibly stressed to find out I would need my brake pads and warped rotors replaced, but Kathy gave a thorough explanation of what was going on and what needed to be done so I understood the issue completely. Being a person of little means since losing my job and taking a job with much less pay, I was very concerned about the price. While I know that a Mini is not as cheap to fix as an American made car, I was pleasantly surprised that Kathy made sure I got the best deal possible for my needs. She was extremely friendly, helpful, and caring during my visit and I will not hesitate to take my car back to Global Imports and Kathy again. Driving my car off the lot, I could immediately tell the difference in how my car was running and was immediately thrilled and justified in trusting the service department at Global Imports. It is difficult to find a service department that you do not feel like you've been stripped of all of your money for little work, but this service department did a lot for a pretty reasonable price, considering I am one of many that chose to buy a Mini Cooper instead of a cheaper car. More

I enjoyed my visit to Global Imports Mini. The environment was energetic and the staff was eager to help me find the perfect car for me. I left with a Countryman S, and truly enjoy driving it ever environment was energetic and the staff was eager to help me find the perfect car for me. I left with a Countryman S, and truly enjoy driving it every day. More

I have purchased two vehicles from Global Mini. Some parts of the experience have been good, others not so much. Purchased a 2005 Mini S Convertible used. There were a couple of things wrong and with a parts of the experience have been good, others not so much. Purchased a 2005 Mini S Convertible used. There were a couple of things wrong and with a little complaining they made it right. About 5 months later, the car started leaking antifreeze. After researching, found it was the thermo housing that for whatever reason was made of plastic and very prone to fail. Called to see about getting it repaired and they told me they only do service by appointment?? WHAT? So, drove it over anyway, it was leaking badly but I live a quarter mile away. Replacement was well over $300. So, my loss but appointment? Really? I ended up trading to a new Countryman, very cool vehicle. Part of the sale was due to no maintenance cost for 36 months or 36000 miles. Got a very nice mini and the sale portion was good (thanks Sergey). At the time I was told that the only thing that wasn't covered was the tires. Ok, fine.. Well, after getting the car, the clutch was AWEFUL (not the dealers fault) Looked it up and on the 2012 models there were a LOT of people who thought the same. 30+ years driving a clutch and I felt like I forgot how the xxxx to drive one. Not sure about what the outcome of that will be later. Well, car always pulled left or right. Driving was a constant battle (metaphorically) countering the pulling tendencies. Would not drive straight down the road. This is since day one. Issues with putting the gear shifter into first too with it being stiff to feeling blocked to push it up on occasion. Worse on cold days. Never had a car do that. Pulled into an intersection one time with ample time to go and got stuck with the shifter. SCARY!! So, took it in today, June 25 for alignment check, balance and rotate and also check the shifting. GUESS WHAT? The 36 month, 36000 mile maintenance does not cover alignment or rotate balance of tires. TIRES. So, yea, tires are not covered. Wear out the brakes, covered.... out of alignment, or balance, NOT covered. So, brakes have something to do with tires I would suspect... why covered then..? On top of that they had a service special. Normally alignment would be 150+ dollars and rotate and balance $69 dollars. They had a special for Alignment at $99. Total for an alignment and rotate tires and balance them was $179+/-.... So much for no cost of ownership maintenance for the first 3 years!! So, what happens now when at 37000 miles the clutch goes? I have heard (and you can look it up) that a lot of people had replacements and that the parts had been changed to correct the issues (no, people didn't forget how to drive a clutch after all). Seems some dealers work with customers and that Mini USA routinely does the repair but some dealers try to charge. So, in closing, I have mixed feelings. I love the Mini Countryman All4 though..!!! EDIT-------------------------------------------------------------------------After getting home----------------------------------------- Ok, After I got home the Service Manager called me. He stated that he understood that there was confusion about what the "Bonnet to Bonnet coverage" (my term taken from ad, he said something similar) was the way it was presented to me at the sale. He told me to bring the vehicle back in and they would do the Alignment and the Rotate/Balance for me at no charge. He stated that they wanted to make sure I was happy. Well, took it back in today, they did the work and as always, washed my Mini and vacuumed it too. Now, after driving a few miles to see, it doe NOT have the pull to one side or the other. According to the alignment printout, the alignment was off very slightly on one indication. The rest was fine. Hard to believe that the thing was feeling that 'off' just from a small misalignment. So, the moral of the story is that small things do matter. Whether it be alignment or a dealer going out of the way, both ending in making you smile again More

Chandra Mayo was great to work with. I felt no sales pressure working with her and she totally met my expectations and followed up with some open items after the sale. I would recommend you ask for her pressure working with her and she totally met my expectations and followed up with some open items after the sale. I would recommend you ask for her when you come to this dealership. More

Very impressed with Global. Warm welcome but not pushy. Good inventory of Mini Cooper S's. Mayo - the sales associate - was fantastic; supportive, knowledgeable and a pleasure to do business with! Good inventory of Mini Cooper S's. Mayo - the sales associate - was fantastic; supportive, knowledgeable and a pleasure to do business with! More