Global Imports MINI

Total bait and switch! Was negotiating with sales manager and then when I went to test drive and confirm deal, was told the car was sold and they only had one I didn’t want! No phone call or email t manager and then when I went to test drive and confirm deal, was told the car was sold and they only had one I didn’t want! No phone call or email telling me car I wanted was being sold or sold. Totally waste of time and extremely unprofessional. More

Best Salesman Peter Pham Went in for an oil change, casually started talking to Peter, and left with a brand new Mini. Peter listened to me and understood my issues and desire Went in for an oil change, casually started talking to Peter, and left with a brand new Mini. Peter listened to me and understood my issues and desires and without any pressure or irritation as some sales people are, he got me exactly what I wanted, so quick and easy. I've been lied to by a different salesman and will only speak to Peter from now on. He told me things I didn't know about the current contract on the Mini that I had just brought in for an oil change. Peter gave me such an awesome deal that I couldn't refuse. I am so happy with my new Mini!!!! Only talk to Peter!!!! More

Peter was so great assisting us with the purchase of a first car for our teenage son! Totally recommend him and Global MINI! Such a great experience! first car for our teenage son! Totally recommend him and Global MINI! Such a great experience! More

Great experience at global imports our sales person Peter Pham was great. Highly recommend Peter when you visit Global Imports!!! We are so pleased with our new Countryman thanks to Peter and Asif Bossani. Pham was great. Highly recommend Peter when you visit Global Imports!!! We are so pleased with our new Countryman thanks to Peter and Asif Bossani. More

Peter was so helpful and knowledgeable with helping us choose a mini. Great service and product. It was a very pleasant experience I highly recommend this dealership. choose a mini. Great service and product. It was a very pleasant experience I highly recommend this dealership. More

Mr Asif and Peter has provided us excellence service . .They have provided us good supports throughout the entire period when we were making decision to buy a new mini . Definitely will come back to them .They have provided us good supports throughout the entire period when we were making decision to buy a new mini . Definitely will come back to them for my next new mini ! More

I worked with Peter Pham today and bought a great Mini Countryman S All4. It was what we were looking for, and Peter made the process easy. Countryman S All4. It was what we were looking for, and Peter made the process easy. More

Wish I've read more before we purchased from this dealer. Let's start from the beginning. First Flaw: We purchased our '19 Countryman on 8/17/19, everything was normal for a car purchase experience, seeking Let's start from the beginning. First Flaw: We purchased our '19 Countryman on 8/17/19, everything was normal for a car purchase experience, seeking the best option, test drive, negotiate the deal, financing, paperwork, shake hands, etc. Right before we left the building, which we've been waiting for them to take our down payment, they never did. We informed the general manager, his reaction? "......really? He (the financial guy) didn't charge you?" Second flaw: We didn't get our second key fob on the day of purchase because they told us the other manager "accidentally" took the key with him and went home for the day. We went back the very next day to get our vehicle for detailed cleaning. Nope, they could not locate the key fob and the cargo cover that was missing from the vehicle as well. Our sales, John Beck, and the GM, Asif, both promised that they will locate the missing items and deliver to us personally because they don't want it to get missing during the shipping process. Yet, as of today, 10/22/19, we still don't have those two items. Third flaw: As a famous MINI service (should have been normal with all other brand and dealers), we were promised to have a "detailed" walkthrough about the vehicle we purchased because we are the Mini Newby. Nope, never received that on the day of purchase, nor the next day when we went back for detailed cleaning. Fourth flaw: The new vehicle temporary license plate expires on 10/1/19. Remember that we purchased the car on 8/17/19. We called the DMV on 10/1/19 asking why we haven't received our license plate. We were told that they couldn't find us in their system, only in the queue, because we owed the dealer lots of paperwork. We called Global Imports right away, talked to our financial guy, Nic, only to find out they didn't even send the paperwork (signed and done) in to get the license plate process going. We asked him to advise the reason, he couldn't answer the question and only told us repeatedly that "It's all good, I'm taking care of this right now". This should be taken care of on the day of purchase, not the day that the temporary license plate expires. And yet, we have not received our license plate as of today, 10/22/2019. Fifth flaw: The people we tried to contact, our sales, John Beck, and the manager, Asif, never return our calls, messages, and emails. For all the issues we've had from all above, we've tried to contact them many many times, and we've NEVER NEVER NEVER received any response. More

Incompetent service department Buyer Beware. After buying a Mini Cooper from this dealer and spending thousands on repairs there, I wasn't aware that Global Imports Mini has an "F" Buyer Beware. After buying a Mini Cooper from this dealer and spending thousands on repairs there, I wasn't aware that Global Imports Mini has an "F" rating with the Better Business Bureau. I wish I had known that. I bought my Mini Cooper brand new from Global Imports Mini several years ago. Starting at about 60,000 miles, I started experiencing major engine issues, despite having the car regularly serviced. I paid $3,000 for repair services last summer on my Mini Cooper, most of it to engine work. Then in November, I took my car to Global Imports for an oil change before a trip, but was told that I was not due for an oil change yet. The service mgr. told me they would do a complementary 24 point inspection (which should include checking the oil level) and told me to only come in when the change oil light came on. On December 10, my check engine light came on, so on (four months after engine repairs.) I took my car to Global Imports the next day to check out the problem. The service manager said the engine problem was caused by the oil being low, and that low oil jammed the solenoid valve which he recommended be replaced, along with an oil change. He said I would soon need a new oil pan seal, another $1,100 service. He estimated the day's charges would be about $500 and that would fix the engine problem for now. I told him to go ahead with the repair. Thirty minutes later, the service mgr. called & said the car was ready. I paid $449.66 and started the car but before I left the parking lot, the Check Engine light came back on. I turned the car around and returned to service. About 2 hrs later, the service mgr. said the "low oil" warped the timing belt, which would be an additional $3k to repair. I reminded him that the $449.66 I just paid was supposed to fix the problem, so he said he would ask his manager about refunding at least part of the $449.66 I paid to fix problem. The next day, he called & said his manager will not return any portion of the $449.66. I wrote a letter to the dealership's general manager about what happened, but received no response. I contacted the national office & they responded, but, they were not able to resolve the issue with this dealer. After months of dealing with the complaint, the case worker called and said the Global Imports manager told them he tried to contact me several times and left voice mails. I told her this is not true--no one contacted me and my correct phone number was on all correspondence. She said the service mgr. was waiting for my call and gave me his direct number. I immediately called him, left a voice mail and he never returned my call. That was several weeks ago. I decided to check the Better Business Bureau on Global Imports Mini and discovered their rating is "F" the lowest rating. The reason for the rating? They do not respond to complaints. My exact problem. If you buy a car or have it serviced at Global Imports Mini, and you have any sort of problem, they will not respond to your complaint. More

Sales Review - Sold vehicle Fri, that I was to pick up Sat. This review is NOT about service. It is about the 'used card department' Been looking for a used 6 speed manual Honda Accord for months. Seen man This review is NOT about service. It is about the 'used card department' Been looking for a used 6 speed manual Honda Accord for months. Seen many, but most were trashed. Left work and came to this dealership just before closing on Thursday night, saw an immaculate vehicle I like. Grey/Black '07 Honda Accord Coupe, 6-speed manual. With my initial contact salesman gone for the day. Told them I'd come back Friday after work to close the deal. Received email Friday morning showing that the 'manager' was offering to hold the car until Saturday morning. Sent a signed buyers back to them late Friday night, with the intent of picking it up Saturday. I had (insurance set up, certified check in hand, final inspection set) Saturday morning. Got there Saturday morning to be told by the same manager that he had approved the deal to sell the car to someone else Friday evening before. closing. Now remember, I was offered the extension to complete the deal on Saturday morning, I initially told them in the email that I was coming in Friday night. A logical person, would perceive the extension offered was never legit, because had I gotten there Friday as intended. Another salesperson was still being authorized to sell the vehicle to someone else. Logical, right? The manager tried to imply that he 'thought' I was not a serious buyer. Yet, within a minute later, said to me, 'both salespersons told him I was a serious buyer'. The new term for such things is 'Trumpism'. Tell them anything that comes to your mind (the naive will believe), but when that doesn't work admit the truth, but take no responsibility for it. I've complained to Sonic Automotive, the corporate office, of this dealership. Why, because this should not happen to anyone. If you not going to hold it, then 'don't offer it". Yes, I would have been fine if the offer was not made. Now, I'm not going 'angry bird' and say this will happen to you. But this is what happened to me and I've got the emails to support it. More