Global Auto Mall

Dishonest.... and terrible service I purchased at this dealer and I found negotiating price was more pleasant than usual as the sales guy I worked with was really easy going and not try I purchased at this dealer and I found negotiating price was more pleasant than usual as the sales guy I worked with was really easy going and not trying to intimidate me, which is common with male sales agents on female buyers. But I was not thrilled with the finance department trying to work in a maintenance contract into the loan - slipping that in so you don't notice it in the zillions of sheets of paper your are signing. I also had to fight with them to get reimbursed for the blatant over-charge on registration fees when I purchased the car... I had to make 3 phone calls because everyone I spoke to either didn't really know how car registration works, or someone was not being truthful about why they charge $411 for registration, when registration, title and transferring plates only costs $194 total. It's because they know most people won't question it. So consumers are getting ripped off to the tune of close to $217. I was told the extra charge is for the "4 year registration" but you don't register a car for 4 years..... and while the inspection sticker on a new car is good for 4 years, that is free..... So I demanded refund of the difference between the final registration amount on the receipt I received from the DMV when my registration came in the mail, and the registration amount I paid to Global Auto Mall. They fought me on it however. And even told me that the DMV would send me a check. I also detest my experience with the Service department, which compared to the sales area is dark hole in the back of the building. I made an appointment for recall work (meaning the manufacturer is paying for the parts and work, and recommends you do it!) and I showed up for my svc. appt. for this warranty work and after having 3 separate people say "what are you here for" after I told each person what my appointment was for.... and then waiting close to an hour, I had to go back home because they didn't have the parts (how do you make service appointments without checking to make sure you have the parts for the job???) I was clearly annoyed from my time now wasted and on top of it -- the Service managers tried to intimidate me into not getting the new tires promised/recommended by the manufacturer in a formal factory recall. I'd say maybe they planned to get the 4 new tires and keep them/resell to someone else, but get paid for doing the work on my car by Hyundai. Why else would you argue with a customer about whether or not the recall work should be done??? Hyundai didn't say "we'll see if you need new tires" in their recall notice, they said "we recommend you replace them." I scheduled an appointment for a recall on the tires (replace all 4) and I arrive, it takes them an hour to tell me that they don't have the replacement tires in stock. And this was after I argued with the guy that he can check the inventory system for the tires before they pull my car into the bay for "inspection" and -- there's nothing to inspect - the tires were recalled by the manufacturer... you replace them. It's not a question of whether Global Auto Mall THINKS they need replacing.... you replace them. So they argued with me, I was furious, left in a huff having wasted a total of nearly 2 hours, go no work done, and now I will never trust that service department again. [update] so the day AFTER I left GAM service dept, they call me to say "the parts are in." I call to schedule service appointment, speak to service dept and make the appointment for the replacement of the tires. I say to the service guy "can you just CHECK to make SURE the parts are in?" Well, he can't, but he can transfer me to the parts department. I then have to tell the story again to a new person, have her check to see if the tires are in, and she says "no, those are on back order." Ok, so I say - "well, then can you cancel the service appointment I made 2 seconds ago to replace the tires?" She says "No, I'll have to transfer you back to the service department." And xfer me she does - to now the 4th person I have to speak to, to cancel the appointment I just made. Really? I can't imagine how they make any money if they are paying people to stand around talking to customers, making appointments for work they can't do because they don't have the parts. And, then dealing with the aggravated customers who juggle their schedules, drive to the dealership expecting the work to be done, only to be told AFTER they arrive and check the car in and speak to 3 more people that the parts aren't there. Not only is this an AWFUL customer experience and waste of time, it's a waste of resources a the dealership. Wasted time is money. If they want to attract people to buy these higher end cars, they're going to be higher end people, who expect to be treated better. Shame. More

:-) Ty- Thank you for being patient, kind, & informative with me as I leased my new vehicle. Due to financial stress, I was really dreading the process- b Ty- Thank you for being patient, kind, & informative with me as I leased my new vehicle. Due to financial stress, I was really dreading the process- but you made it much easier than I imagined. Thanks for that! Loving the new car. More

our rep francisco Long process but once finalized worth the time Francisco has been our rep the last couple of purchases knows the inventory and works to get the right Long process but once finalized worth the time Francisco has been our rep the last couple of purchases knows the inventory and works to get the right price More

Genesis i love the car. It's my third Genesis lease. And the salesperson i had was excellent. The best yet. I usually dread the car lease/buy experience but t i love the car. It's my third Genesis lease. And the salesperson i had was excellent. The best yet. I usually dread the car lease/buy experience but this was much better than any I've had More

Great experience Very nice experience and process at Global Hyundai. This is a great dealership run by a courteous and helpful staff. I will definitely come back aga Very nice experience and process at Global Hyundai. This is a great dealership run by a courteous and helpful staff. I will definitely come back again. More

Great Customer Service Excellent service and superb management! This is definitely the place to go for all of your car needs. They will always find a way to please their cu Excellent service and superb management! This is definitely the place to go for all of your car needs. They will always find a way to please their customers. More

negative I have negative experience with Global Hyundai 1099 Route 22 West North Plainfield, NJ 07060 .I never recommended to my friends. thank you for the op I have negative experience with Global Hyundai 1099 Route 22 West North Plainfield, NJ 07060 .I never recommended to my friends. thank you for the opportunity to express their impressions. More

Great Service- You'll Be Happy You Came Here! It's not often you have a client who sends positive feedback about a recent visit. I have purchased two vehicles with Global Auto Mall, and for many o It's not often you have a client who sends positive feedback about a recent visit. I have purchased two vehicles with Global Auto Mall, and for many of my service visits, I have had the pleasure of working with Angelica Mejia. She is consistently a joy to work with and I am always relieved when I see she is who I have been assigned to when I come in. Despite a hectic environment, Angelica always takes the time to not only be courteous, but to more importantly explain the situation in a way that makes sense and makes me feel comfortable. With my last vehicle, she stayed well past closing multiple times to ensure I had everything I needed and that I was satisfied. At the end of the day, when every dealership is selling the same product, it's service that sets you apart and Angelica helps you do just that. More

easy car purchase Easiest car purchase.....went to get car serviced and drove out a new car owner. looked into the showroom for any deals on a new Soul and sure did fin Easiest car purchase.....went to get car serviced and drove out a new car owner. looked into the showroom for any deals on a new Soul and sure did find one! More

The Worst of the Worst This dealership is by far the most deceptive, and the absolute worst, dealership that I have ever seen. Once I took home my new car, and all of the This dealership is by far the most deceptive, and the absolute worst, dealership that I have ever seen. Once I took home my new car, and all of the documents, I realized that the dealer employees have lied and cheated about many of the details of the purchase. Unfortunately, that was too late. I was stuck with the sales contract that I had signed a few hours earlier. I blame myself for falling for the lies of the salespeople of this dealership, and for extending some trust to the dealership employees. In all fairness, just before going to this dealership, my next door neighbor advised me against this dealership. Unfortunately for me, I did not take the advice too seriously, and I paid for that decision in dollars and in aggravation. The service department is just as bad as the sales department- you might say a matched system. All service people are curt and sometime downright rude. The waiting time for service is always very long, in a very crowded and uncomfortable room. More