Global Auto Mall | Page 4

I wish I could give them a zero rating they are the worst Jeep service department in the Tri-state area. It has been over a year since I first brought my jeep to them for a paint corrosion warranty issue and Jeep service department in the Tri-state area. It has been over a year since I first brought my jeep to them for a paint corrosion warranty issue and instead of them coming right out and admitting that they were not going to fix my issue they kept giving me the go around every month the service advisor would call me up and say that there was an issue with the pics that they took and they need me to come back in to take more pics this went on for a year until the last time Tracy called me up and said that she now needs to take pics of the paint corrosion with a clear ruler needless to say they never fixed my paint corrosion I kept all phone messages and text messages I just wish there was a way that I could complain to Jeep about this dealership More

they service sucks. I've had problem after problem with the service. whether it be lack communication, flat out lies or repair person over filling freon and causing grea I've had problem after problem with the service. whether it be lack communication, flat out lies or repair person over filling freon and causing greater problems which had me without my brand new 2022 vehicle for over thirty days combined. I got my vehicle back the last time days before the lemon law would have kicked in. I've been trying to speak to the service manager for over a month now sent to emails of my issue and dozens of call. he's either busy or not in. lies. lies lies. what's wrong with the least bit of communication to you customers. I sure didn't have any problem reaching anyone when it was time to make my purchase. now I'm just a nobody. well this won't be a repeat customer until they bend over backwards for me. More

Worst dealership ever. If I could give them a zero rating I would. 1) It took over a year to install my tow hitch. I had to call for updates over the course of a year wh If I could give them a zero rating I would. 1) It took over a year to install my tow hitch. I had to call for updates over the course of a year while waiting for the parts/service since the dealer never followed up with me. 2) The 2nd time I got my oil changed they didn't install the oil cap back on. As a result I had oil all over the engine and a cracked radiator cover (since the cap was rested on the cover and hood slammed closed over top) 3) When they picked up my car to fix the oil/radiator cover issue they cracked my windshield and tried to return the car to me as though nothing was wrong. 4) When the radiator cover and oil problem were fixed they removed pop rivets from the plastic cover on both front wheel wells and didn't replace them (I am still waiting for them to fix this) Overall this is a terrible dealership that has zero value or respect for their customers. They do not call you back or answer the phone EVER! If you bring your car in for service YOU should do a full inspection of your car afterwards (They will not) They will not and rest assured you will find something wrong or not replaced upon investigation. More

Jhon Pierre was very professional kind, patient, and thorough. Great experience! Great test drive! Happy to leave with new car. Carole Lettieri thorough. Great experience! Great test drive! Happy to leave with new car. Carole Lettieri More

Byron was a pleasure to work with, not high pressure and a great listener. Would 100% recommend. a great listener. Would 100% recommend. More

No pressure. ...patience.....knowledge. Can't say enough about our experience at Global Auto Mall with the purchase of our 2022 Hyundai Tuscon Hybrid. Our sales ...patience.....knowledge. Can't say enough about our experience at Global Auto Mall with the purchase of our 2022 Hyundai Tuscon Hybrid. Our sales representative, Julio Ruiz, made this experience the best we have ever had when buying a new car. Thank you. We will be recommending your dealership, and Julio, to friends who are looking. More

This was by far the best new car purchase & delivery we have ever experienced! Ed Rubino the General Manager, Antoine Gratz & Julio Ruiz in Sales, and Dario Albarron the Finance Manager (and we can't forge have ever experienced! Ed Rubino the General Manager, Antoine Gratz & Julio Ruiz in Sales, and Dario Albarron the Finance Manager (and we can't forget Chase who finalized our paperwork-Let's Go Mets!) made the purchase of our 2022 Hyundai Tucson XRT smooth, fast, and informative. We left knowing exactly how much we were paying and exactly how to use every single bell and whistle in and on the vehicle...and there are a ton of them! Thank you Global, you have made a new life-long customer! Michael & Nikki More

I wasn’t expecting to leave with a new vehicle today, but Bryon made everything so easy! He was very professional and very efficient. I love, love the new vehicle & he made it happen for me. He saved me a lo Bryon made everything so easy! He was very professional and very efficient. I love, love the new vehicle & he made it happen for me. He saved me a lot of money too! Im so happy that I came in today. Thank you Byron Marino!!! More

Just bought our second new Jeep from Global. Always a great experience working with Chris Skwiat! Truly no nonsense & very thorough from beginning to end. We traded our 2020 Jeep in early & got Always a great experience working with Chris Skwiat! Truly no nonsense & very thorough from beginning to end. We traded our 2020 Jeep in early & got into a new 2022 model. Couldn't be happier! A+++ experience, thanks again Chris!! More

I got upfront, fair treatment at Global, working with Jhon P for the initial visit/real test drive and ultimately Randy for the actual sale. I write as a first time new car buyer from any dealership, Jhon P for the initial visit/real test drive and ultimately Randy for the actual sale. I write as a first time new car buyer from any dealership, so this experience was definitely going to be the trend setter. I went in guard-up, ready for what I researched would be "watch-outs," i.e., adding on of fees, being directed to another vehicle, etc. Perhaps it was because of the low inventory, but the online offer I made was accepted as is, the only "add-ons" we NJ sales tax and tag/title which was pretty close to what I estimated it to be before I walked in. The actual sales execution was relatively painless--it would've been quicker if it weren't for my insurance company taking longer than expected to complete. I walked in with my offer printout, but they already had a copy. A little paperwork, a quick chat with the finance guy and we were set. Randy took us out and showed us some of the major features of our new purchase (Santa Fe PHEV), and we were all set. Total time spent, including the being on hold with insurance for 27 minutes (and about 10 minutes of actual getting the needed info) was about 2 hours. I don't anticipate being a new car buyer for a while, but here are my tl;dr takeaways if anyone read this far: - Overall experience with sales staff was cordial/professional - Dealership was well-maintained and let me actually test drive the vehicle on the highway (none of that "you can drive around the lot" nonsense) - Smooth buying process - Honest/upfront about details Would recommend/use them again. More