Global Auto Mall

My Review of Global Auto Mall: I was in the market My Review of Global Auto Mall: I was in the market to buy another car and I really was just looking and doing footwork this day. I had aske My Review of Global Auto Mall: I was in the market to buy another car and I really was just looking and doing footwork this day. I had asked for Jason, my previous salesman only to find that he had been promoted to the Hyundai manager position, a salesman, Terrence began to show me the cars and we took one for a drive. I had done my homework and had a good idea of the deals available. As we spoke the total deal kept getting better for my trade also. Their starting price was lower than some others final price! I told them that my wife would have to see the car, made that mistake once not again; they prepped a 2010 Elantra and gave it to me to take home and show the wife. They even discounted and removed some of the “Built In” dealer costs I had paid with other dealers! They took my word for the condition of my trade and did the deal sight unseen, it was like new as I said. Bottom line: GREAT PRICE, PROFESSIONAL SALESMANSHIP, COURTESY, NO HIGH PRESSURE TACTICS, and FLAWLESS DELIVERY. I do my own maintenance and my 2008 Sonata has not needed any service so I did not rate those categories. More

The only good thing about my sales experience here was the price. I got the car I wanted for the price I wanted. Rest of the experience was horrible and I am never going back again to Global for buying an the price. I got the car I wanted for the price I wanted. Rest of the experience was horrible and I am never going back again to Global for buying any vehicle and not even for service. I had special financing requirements. The SALESPERSON listened to what I wanted and claimed that he understood my requirement and that he will explain it to the financer. I got the keys for the vehicle and drove it with the assurance that I will be contacted for completing the financing paperwork in a couple of days. I was called and when I reached there and waited for 1 hour I was told the papers were not ready to be signed. I was told I will have to come again ... 2 TRIPS ... I was called again in a couple of days and we finally met the FINANCER. He explained to me how the financing has been worked out and it was no where near what I had explained the salesperson. Later the salesperson squarely put the blame on me and said that was the way I had explained. So what's next ... we have to work with the bank again and we will call you in another couple of days ... 3 TRIPS ... And now the SALES MANAGER gets involved the most rude salesperson I have ever seen ... he emails me saying the paperwork is ready and asked me to come down the same day. Inspite of prior committments I agreed to stop by and requested the sales manager that I will need to leave at a specific time and he promised that the paperwork will be completed in time. I reach there at the promised time ... for the 4th TIME ... and wait there for 1 hour until its too late as I have to leave by now and stop by the manager to tell him I waited long enough I will be back again as I have to leave. The SALES MANGER started shouting at me at the top of his voice and arguing with me and even threatening me. I did not want to get into an argument and I decided to cancel my important commitment and waited another another 1 hour or so to get it over with. The sales team has no courtesy, no respect for customer's time and is arrogant... did I say it is a sales team??? 1 week later ... I received several letters of denial of credit from various banks... apparently the financer had applied at so many banks without my knowledge ... hopefully it does not affect my credit score. More

The sales manger is a total jackass. Don't even waste your time there. Even though they offered me a pretty good deal, I walked away because I didn't want to deal with that sales manager. If you want to your time there. Even though they offered me a pretty good deal, I walked away because I didn't want to deal with that sales manager. If you want to be treated rudely, go here. I personally like to be treated with respect so I'm taking my business somewhere else. More

I recently went to Global to look for a used truck. I was very clear with the salesman on the terms of the contract that I was looking for; 60 months, no more than $415 per month. I found a Chevy Avalan was very clear with the salesman on the terms of the contract that I was looking for; 60 months, no more than $415 per month. I found a Chevy Avalanche that I really liked, and after working with the sales manager, they said they could work something out. I gave them a $2000 deposit, set an appointment to sign the papers, and took the truck home. I repeatedly asked for the terms of the months and amount to be put into writing. The said they could not do that because it would make it a legal contract. Though they would not put the payment & term agreement in writing, they verified that if the terms changed from what we agreed upon, I would receive my deposit back. When I returned, the finance manager pulled out paperwork for 72 months at $455. I explained that this was not what we had agreed to as I did not want to go over $415. He said that I sounded very clear about what the terms were and he wanted to see who made a mistake. He left the room and returned with the sales manger who had previously refused to put the deal in writing. At this point, he accused me of trying to "pull a quick one" on him and said that they would have never agreed to those terms; I must be lying. I told him I didn't want the truck at those terms and simply asked for my deposit back. He said that the deposit was non-refundable because I knew of the terms. He also said that the owner was a lawyer and I would not see my money. He used profanity towards me and was extremely hostile. The situation was not handled in a professional manner; the man was literally trying to use intimidation and extortion to force the deal upon me. Finally, the man agreed to call the other manager to verify the terms of the deal. On speaker phone, the used car mangers verified that the term was 60 months and the payment was 415. The sales manager then said, "the deals done, I will give you your money back." Long story short, the man behind the glass crossed a line; he really thought I was trying to get over. I understand his frustration in these hard times; however, there is something called professionalism, which this guy completely lacked. Do yourself a favor, drive ten minutes in either directions and buy anywhere else than this place More

I did my homework. I checked with Carsdirect.com and other dealers. Some did not even know their own cars! I knew what a good price was and what my magic number was. Both Jason and Ed (manager) were other dealers. Some did not even know their own cars! I knew what a good price was and what my magic number was. Both Jason and Ed (manager) were professional and courteous. The bottom line was that I got the lowest straight real “Out The Door Price” ( lower than Carsdirect.com) and got a fair price for my trade! When I went back to finish the paperwork the F&I man showed me what “ADD ONS” were available. All I wanted was the Hyundai 100,000 mile bumper-to-bumper extended warranty. I knew what the right price was and got it. No pressure or scare tactics. I anticipate future dealer service to be just as favorable experience. P.S. I even got a $50 Bird Dog because a friend bought a car also More