Global Auto Mall

Very unprofessional dealership. These are the guys who give car dealers bad names. Great in terms of providing fast online quotations, availability of vehicles to test drive, etc. When it comes time to p give car dealers bad names. Great in terms of providing fast online quotations, availability of vehicles to test drive, etc. When it comes time to purchase a vehicle, things change. Tried these guys recently based upon their large availability of vehicles and pricing as well as the information they were able to provide via e-mail. Sat down with them ready to purchase a vehicle with their "firm" quoted price that they guarantee is their price and the fun begins. Now we find that the "firm" quoted price is an error. Imagine that! Then we deal with the "high pressure" stuff. I love this stuff. "Aren't you going to take a vehicle tonight?" "No - on the phone we made plans to sign all the papers tonight and pick up the vehicle in a couple days, once it is prepped and optional equipment is installed that we discussed. Remember - we talked about this on the phone a couple hours ago?" Then you get asked if you are serious about making a purchase. How do you answer that? Do many people waste time researching a vehicle purchase to then sit down at the dealer (deposit in hand), ready to sign the contract (at the agreed upon "firm" price)only to pull out at the last second to waste a dealership's time? I don't think so. After an hour of salesman / sales manager private meetings (of course you can't be a part of this; this has to take place in private), out emerges the the salesperson with what they can really do for you (a much higher price). I only humored the process and wasted the additional hour because I already had invested time here. Would have almost preferred to give them the deal just to be done with the process. I guess they are banking on this. The new price in reality was a decent price, not the best you could find, not the worst. I don't car shop strictly by price. It is a key element, obviously, but so is location of dealership, professionalism of staff, availability of service and things like that. I walked away from this one (salesman running to the manager). Not my way of doing business. Don't like being treated like I am a fool (I'm really not one). Got an online quote the next day at a different dealer. Followed the online quote with a phone call to salesman, a test drive thirty minutes later and a deal about an hour later. Will pick up vehicle in a few days at my convenience. No hassles, fair price - treated like a human. Feel free to try Global if you like games. For me - I think I'll take my business elsewhere. More

Much must have changed since some of these reviews - Kelvin Pitt was wonderful and I would not hesitate to purchase another car from him. Completely honest, friendly and thorough! If you're looking for Kelvin Pitt was wonderful and I would not hesitate to purchase another car from him. Completely honest, friendly and thorough! If you're looking for a Hyundai and want to deal with an honest, diligent sales rep, go to Global and ask for Kelvin. More

The sales representative was not honest at all. He went back and forth with the offer that he provided and gave me the wrong information. He told me that he got my rate approved by bank, trying to get me b back and forth with the offer that he provided and gave me the wrong information. He told me that he got my rate approved by bank, trying to get me back to there. I finally found out that was not true. Very bad experience. More

I must say that I am Very Satisfied, The Sales associate was very detailed with providing all the information on the vehicles and the price was just right. The young Lady from the internet sales department was very detailed with providing all the information on the vehicles and the price was just right. The young Lady from the internet sales department scheduled a time for me to test drive a few vehicles and I must admit, I was amazed she lead me in the right direction on what my teenager would want. The entire dealership was very friendly and helpful. More

As a AAA member, I was able to simplify the car-buying experience by going through AAA's auto buying program. I configured the exact car I was looking for, and was provided with three no-haggle price quot experience by going through AAA's auto buying program. I configured the exact car I was looking for, and was provided with three no-haggle price quotes from three different dealers, one of which was Global Hyundai. A short time later, I received an email and a phone call from Alan Davis, one of Global's salespeople in their Internet department. Alan was very pleasant to deal with and set me up with an appointment to come in for a test drive at a day and time that was convenient to me. When I got to Global I was greeted by Ken Schwarz, who went and got Alan for me. Alan explained that I would be working with Ken, which was fine. Kenny was able to answer my questions thoroughly - this guy knows his stuff! He showed me a large selection of Sonatas, one of which just HAPPENED to be the exact color and configuration I was looking for! Everyone at the dealership was super-friendly and helpful, and I was able to drive off their lot the same day with my brand-new Hyundai Sonata! More

OUTSTANDING!!!! Is the first word that comes to mind when describing my experience at Global Auto Mall. Everyone was extremely helpful and knowledgeable. Kelvin Pitt did not leave any questions or concerns u describing my experience at Global Auto Mall. Everyone was extremely helpful and knowledgeable. Kelvin Pitt did not leave any questions or concerns unanswered and provide excellent customer service. If your in the market for a new or used vehicle Global Auto Mall would be my recommendation. More

I recently purchased a Kia Forte from from Global Auto Mall, what an amazing experience this has been. Never have I walked into a dealership and received such friendly helpful service, both the manager P Mall, what an amazing experience this has been. Never have I walked into a dealership and received such friendly helpful service, both the manager Pete and my sales associate Doug were unbelievable. Doug was so patient with me and helpful in finding me a vehicle, I had no idea what I wanted or what I could afford. I STRONGLY recommend Global Auto Mall to anyone looking to purchase a vehicle!!! More

I recently purchased my fourth vehicle from Global Auto Mall, previously two Jeeps and one Hyundai. My most current was a second Hyundai. The price was great but more importantly was the terrific courtes Mall, previously two Jeeps and one Hyundai. My most current was a second Hyundai. The price was great but more importantly was the terrific courtesy and attention I received from Kelvin and Pete his manager. Though this was the best deal around anyway, sometimes a car dealership is about more than just price. Global has it all; five great new car brands with a large inventory, many pre-owned vehicles, a knowledgeable and polite sales staff, a beautiful showroom and a super service department. For anyone looking for a new or used car, I recommend going to Global and not even considering another dealer! More

When i went to the dealership i had know idea what i wanted as far as car that fit my needs,Chris spent so much time with me and explained all the benfits of each car and i mean each car (two hours ) th wanted as far as car that fit my needs,Chris spent so much time with me and explained all the benfits of each car and i mean each car (two hours ) this meant the world to me and I drove home in a brand new 2011 Sonata and i cant thank him enough. Chris i will send all my friends there, you can count on it! Way to go Global Auto Mall ! Signed The happiest Customer PS: need more dealers like this! More

This dealer provided the worst customer service I've ever experienced. If you're considering buying a Hyundaii, I recomemnd you not buy it here. I didn't have a good feeling when we bought the car, and with experienced. If you're considering buying a Hyundaii, I recomemnd you not buy it here. I didn't have a good feeling when we bought the car, and with each trip to the service dept. I felt worse. Within a year of the purchase we had to replace the washer fluid motor, window motor, transmission, on board computer. In the second year we had to have this computer reset multiple times, had the sunroof replaced, and the gasline replaced!!! All this and not one appology from the dealer. It was a terrible experience and I will never buy another Hyundaii because of it. More