Global Auto Mall

My husband and I leased a new Hyundai, Elantra this past month at Global Auto Mall. This is our 6th vehicle that we have acquired through Global. Over 20 years ago we found them. At that time, we were de month at Global Auto Mall. This is our 6th vehicle that we have acquired through Global. Over 20 years ago we found them. At that time, we were delighted because they gave us the best deal and were not pushy. As time has gone on they continue to get better and better. We decided after the second purchase that we would no longer waste our time shopping around with dealerships because we knew we were in the best hands with Global and as I stated it just gets better each time we go back. The sales department is great. (So is the Service Department.) We went to Global on July 4th (and they were open for business) and our salesperson, Doug Shendell, was busy so we spoke to Kelvin Pitts and told him we were looking to lease a new Elantra and did he have one. He said they can't keep them on the lot they are in such demand. So we told him we were not comfortable going to any other dealership as Global has been the only one we trust and this would be our 6th transaction. After five great purchases with no nonsense and no problems we decided we were going to lease the car sight unseen. Even though we needed a vehicle that day (car accident) we knew we couldn't go elsewhere. He went to find out when the new Elantras would arrive and said it would be during the week. We began our transaction and when Doug was free he came over to speak to us and filled us in on a few things about the lease and the new style of the Elantra. When we are at Global we feel like we just stopped by to see some old friends. Of course, Doug remembered us and we chatted about a few other things. We left a deposit and was told they would call as soon as the vehicle came in. Their word is always good they called the day the vehicle came in (Thursday) and said it would be ready anytime we want to pick it up. We went up after work and the transaction was fine no fuss, no extra cost added on,no surprises just friendly talk. The finance manager I think Mr. Rizzo was very accomodating and had us sign the paperwork etc. Very calm transaction. Afterward, the General Manager Rich Mercado, came out and thanked us for our loyal patronage to Global and we thanked him for never disappointing us. They just continue to get better. He was grateful but not as grateful as we are. It is so nice to know you are in good hands and they have your best interest at heart. Anyway the car was ready and we received the keys but they didn't have the keychain that we love - it is the round Global keychain with the telephone numbers on the other side. We have them for our other 2 Hyundais. So Doug saw I was disappointed and went to find the keychain for me. Thank you Doug. It was a small gesture but meant the world to us. I love the Global keychain and it is good advertising. Just as point of info, we live 3 minutes from a Hyundai dealership in Union but we visited them 2 times when looking for a vehicle and they can not come close to Global. I tell everyone that. My parents bought their Hyundai from Global also and are as happy as we are. For service we drive the extra half hour because their service department is probably one of the best in the North Jersey area. Again, we tried the one close to home and we were disappointed so we stick with what works and that is Global. So happy we have them to rely on when we need to purchase a vehicle it makes our lives easier and we always happy with the end result. Thank You Global for being #1 !!! No dealership can compare !!! That is why we are loyal to you!!! And will continue to be loyal to you!!! Thank you Kelvin for starting our purchase you are wonderful and so nice to work with!! Thank you Doug you are great and always consistant - so glad you are there !!! Thank you Rich Mercado for being the leader of a great team - you can see they all love what they do and that starts with management. Global is run as a family and you feel like you are part of it when you go there !! We love the car - Thanks, Linda and John Richardson More

What a difference a good dealership can make! We stopped in on a Saturday after spending 2+ hours at another dealer, in hopes of buying a new Hyundai. We walked out of that dealer after the game-playing got in on a Saturday after spending 2+ hours at another dealer, in hopes of buying a new Hyundai. We walked out of that dealer after the game-playing got to be too much. We had already gotten an internet quote from Global, so we knew exactly what we were looking to pay and had set up an appointment with Samantha, one of the internet sales people. We were greeted promptly, and Samantha handed us off to Terrence. He was friendly, asked us straight-out what we were looking for, went to the computer, and came back with a price and a price breakdown. It was high, so we negotiated a little (less than a minute) and he went to his manager and came back at a price we were very happy with. The entire process took less than an hour, most of which was waiting for paperwork to print out, and Terrence made no attempts to hide any charges or up-sell us extended warranties or special dealer options. It was, by far, the easiest car sale I've ever been a part of. I'd go back there in a heartbeat. More

I came in for a Service Recall. Client Service was great and tech was very knowledgeable. Price for all fixes was a concern for me, but the fix for the recall item was perfomed to my expectation. and tech was very knowledgeable. Price for all fixes was a concern for me, but the fix for the recall item was perfomed to my expectation. More

Our experience at Global Auto was very pleasant. Everyone was very professional,friendly and helpful. Our only complaint was with the length of time we needed to wait prior to meeting with the fian Everyone was very professional,friendly and helpful. Our only complaint was with the length of time we needed to wait prior to meeting with the fiance department, however once we actually got started with the finance officer, we moved rather quickly through the process. More

In all honesty, I wish to strictly base this rating on Mr. William Terrell & Kenny from Finance because they are solely responsible for me purchasing my 2010 Chrysler 300. They were extremely professional Mr. William Terrell & Kenny from Finance because they are solely responsible for me purchasing my 2010 Chrysler 300. They were extremely professional and put me at ease as they walked me thru the steps. They went as so far as staying late (past working hours-on Father's Day) to make sure that everything was handled properly. If it wasn't for their dedication I most likely would have walked away because as I entered the dealership I did pass up several sales reps but no one seemed eager enough or even interested in helping me. In the future, I would definitely recommend my family & friends to the dealership ONLY if these two gentlemen are still employed there. A company is only as good as its staff...and Mr. William Terrell & Kenny are and I am sure will continue to be an asset to Global Auto Mall. More

The dealership was very nice along with all the employees, Don Span is the best car salesman I've ever met, I did not planed to buy a car put I did. employees, Don Span is the best car salesman I've ever met, I did not planed to buy a car put I did. More

Mr. Terrell was so professional and honest to the customer. I didn't have to waste the time to negotiate the price and the condition. customer. I didn't have to waste the time to negotiate the price and the condition. More

I think James takes his job very seriously and works hard to meet the custiomer needs. I do think a 2 hour wait for an oil change is to long but this was not James fault. to meet the custiomer needs. I do think a 2 hour wait for an oil change is to long but this was not James fault. More

Antoine Gratz and Cirillo (don't recall last name) in finance department did a superb job of selling the 2012 Hyundai Sonata. Antoine spent a lot of time going over the car with me and Cirillo explained finance department did a superb job of selling the 2012 Hyundai Sonata. Antoine spent a lot of time going over the car with me and Cirillo explained the financial terms clearly. It was clear from my experience that the staff at Global are very motivated and enjoy working there. More

Purchased car at global,hassle free and got a great price and now I am hoping for the same with the service dept.this was the first time in for service and everything was taken care from the time I pulled and now I am hoping for the same with the service dept.this was the first time in for service and everything was taken care from the time I pulled up,directed to receptionist and to the service consultant,James Kursay who was very helpful. More