Global Auto Mall

Greg Terracciano was great to work with as well as his co-workers and the overall service! Very reasonable and helpful, I look forward to working with him in the future! co-workers and the overall service! Very reasonable and helpful, I look forward to working with him in the future! More

I spoke to Samantha several times that day before I arrived at the Dealership. She did assure me that I would definately get a car. I arrived at the dealership, Samantha greeted us, introduced us to Ju arrived at the Dealership. She did assure me that I would definately get a car. I arrived at the dealership, Samantha greeted us, introduced us to Jude and he continued the paperwork. Samantha came over several times to make sure everything was good and we were comfortable. We waited about 45 minutes and they told us all was good. From that point everything went very smoothly, so we thought. All the paperwork was signed, the lease papers for the Genesis, they took my 2006 Mitsubishi, had me get insurance on the new car, had me turn in my plates on the old car, etc....Well what happened next is totally absurd. Never heard of this. One week later, I get a call from Global Auto, Tony Izzo and Jude, the loan was not approved. OMG, how can that be. After all the papers are signed, plates returned, insurance obtained, I don't understand. Tony says, let me see what we can do. They then call me and tell me ok all is good, come down and resign the lease papers through a different bank and bring a co-signer. I go back with my co-signer , whom by the way I didn't need for the first set of papers I signed, and what do they do at Global, they took it uon themselves to put the co-signer first and me second. Not acceptable to me. I the ask for my keys for the trade in vehicle I gave them, gave them back the keys for the new car and walked out and drove home with no plates, no insurance , no nothing on my trade in car. First I was approved through Hyundai, then I was approved through PNC, then they don't remember the name of the bank. Something not on the up and up at this dealership. Very shady. What were they trying to do?? Well to make things even more interesting, I get a call from Hyundai Finance, welcoming me into their family. So what is the deal here at this dealership. They lie, that is the bottom line. Liars, Liars etc..... I can go on and on, but be really careful before you go to this dealership!!!! Annmarie & Joseph Manzella More

This was by far the easiest transaction to complete. The Dealership has a very friendly and helpful staff. I walked in not knowing if I would be able to afford a new car. Bill Terrell was extremely helpfu Dealership has a very friendly and helpful staff. I walked in not knowing if I would be able to afford a new car. Bill Terrell was extremely helpful in guiding me through the sales process. He let me try different vehicles and was very patient as I made my choice and made sure that I was comfortable with the payments. Also helpful was Jason, the Sales Manager. He encouraged me to ask questions and was patient as well. I will definitely refer friends and family, as well as making future purchases with Bill Terrell. I love my Jeep Compass!! Beth Steele More

Greg and Debbie both give great Customer Service from the moment I walk into the Service area they greet me like a old friend. They give me answers to questions that I forget or dont know to ask, which is gr moment I walk into the Service area they greet me like a old friend. They give me answers to questions that I forget or dont know to ask, which is great. Carlos understood the problem with my Jeep that I was discribing and took the time needed to replicate the problem and he fixed my Jeep quickly Everybody in the building is friendly My Overall experiance is always Great at Global, their nice, knowledgable, the waiting area is clean, the tv works and the magazines are good My repair was under warranty More

I purchased a vehicle approximately a year ago from Global, and was not happy with that purchase. I attempted several times to be placed in a different vehicle, to no avail. So this one day, a few wee Global, and was not happy with that purchase. I attempted several times to be placed in a different vehicle, to no avail. So this one day, a few weeks ago, I brought that vehicle in for an oil change. In talking with the service person, I explained my dissatisfaction with this vehicle, and what could I do to be put in another vehicle. The service person called Mr. Terrell. I was escorted to his desk. I explained my whole situation and prior experience with Global to Mr. Terrell. He was very concerned, attentive and apologetic. There were a few questions asked, a little paperwork, and in no time I was leaving with the car that I originally wanted. I can't begin to tell you how happy and excited I was. Mr. Terrell made me regain my faith in Global. My thought is I've been paying for a vehicle for about a year that I didn't like. The car note doesn't seem so bad when it's a car that you really love. Thank you Mr. Bill Terrell for an experience I will never forget, and thank you Global. Respectfully Yours, Priscilla James More

Very respectfull personell. Bill was very informative and helped through the entire buying process. He explained everything with detail and got me the best deal right off the bat. I was not forced into any b helped through the entire buying process. He explained everything with detail and got me the best deal right off the bat. I was not forced into any buying situation which made the experience well worth it. More

We at first, came to this dealership just to test drive a car and Bill Terrell assisted us. We liked his professionalism and the "not-in-your-face", pushy attitude you most often get from car salesmen, that car and Bill Terrell assisted us. We liked his professionalism and the "not-in-your-face", pushy attitude you most often get from car salesmen, that we came back and bought a Kia Sorrento More

He was very understanding with all of my questions,his answers were made me feel he new what I was asking for. He was fantastic !!!! answers were made me feel he new what I was asking for. He was fantastic !!!! More

My 2011 Hyundai Sonata Limited had a defective brake switch which did not allow the car to start. Rick helped us when we brought the car in. The care was done on a timely basis with a wash thrown in switch which did not allow the car to start. Rick helped us when we brought the car in. The care was done on a timely basis with a wash thrown in. More

I needed to have my 2002 Jeep Liberty Sport serviced. Greg was able to get things done & I was very satisfied. A Job well done! Greg was able to get things done & I was very satisfied. A Job well done! More