Global Auto Mall

Everyone was very professional and courteous would definitely recommend to others. Mr. Gregory Terracc provided exceptional service from beginning to end. All sales associate inquire if everything i definitely recommend to others. Mr. Gregory Terracc provided exceptional service from beginning to end. All sales associate inquire if everything is taken care of. More

Greg was great to work with as he was friendly and knowledgeable. It was also great that the technician, Bill, sat down with us to answer all of my questions. After Bill inspected the car and knew it knowledgeable. It was also great that the technician, Bill, sat down with us to answer all of my questions. After Bill inspected the car and knew it would take several hours to fix, Greg insisted that the courtesy car driver take me home. When my car was ready, Greg called me to let me know my car had been washed and was ready to be picked up. Overall, the customer service was very good. The only criticism, based on my experience, was waiting. Although I made an appointment for 11:30AM (I arrived at 11:00AM to make sure I was on time), my car was not even looked at until 1:30PM. They take walk-ins and put them in before my car! So, what was the point of the appointment? This is neither Greg nor Bill's fault, but it should be addressed by the managers. More

I arrived and was greetly promptly and courteously. I only waited 2 minutes to be taken by the service consultant. My order was written up and I only had to wait about 30 minutes for the work to be perf only waited 2 minutes to be taken by the service consultant. My order was written up and I only had to wait about 30 minutes for the work to be performed. A minor issue was found and repaired without my being aware of it and I appreciated that fact. When the car was ready I was happy to have the car brought to me so that I could drive off. The waiting room was fine. More

Julio and the whole Global staff are extremely friendly, and easy to work with. They make the whole process easy and painless, and are very accommodating. They did not make me feel pressured to make a dec and easy to work with. They make the whole process easy and painless, and are very accommodating. They did not make me feel pressured to make a decision right away, and answered all of the questions I had. Had a great experience! More

I MUST SAY THAT DEBRA IS A GREAT SERVICE TECHNICIAN. SHE IS VERY COURTEOUS, PATIENT, AND MOST OF ALL, VERY PROFESSIONAL IN HER JOB. I ENJOY HAVING HER TAKE VERY GOOD CARE OF MY HYUNDAI SANTA FE. IS VERY COURTEOUS, PATIENT, AND MOST OF ALL, VERY PROFESSIONAL IN HER JOB. I ENJOY HAVING HER TAKE VERY GOOD CARE OF MY HYUNDAI SANTA FE. THANK YOU, MR. ABBIE PICKETT JR. More

We completed a request for a specific car using TrueCar.Com, which in hindsight, I think was a mistake. Global Auto Mall was one of the dealers that responded with a quoted price for the make and TrueCar.Com, which in hindsight, I think was a mistake. Global Auto Mall was one of the dealers that responded with a quoted price for the make and model that we wanted. We called to confirm that they had the specific car that they quoted through TrueCar, and they told us "sure - come on in - and bring the certificate". We did just that and talked to Richard. Richard passed us on to their most "experienced" salesman (Chris) who would not look at the certificate we brought and left us at his desk without telling us where he was going for a good 40 minutes before he came back to bring us to a car for a test drive. I told Chris we did not need a test drive and asked directly if the car that was quoted on the certificate was available. He said he did not know anything about that. He went to get Richard who when pressed as to whether a car matching our request was available finally said no. When asked why he would say they had one if they did not, he said "they did have it, but sold it last night." More

Everyone was very helpful, friendly and went out of their way to make the leasing experience as easy as possible.The follow through on the service i needed was quick and they accomadated my schedule way to make the leasing experience as easy as possible.The follow through on the service i needed was quick and they accomadated my schedule More

I bought my 2006 Hundai Tucson new at Global Auto Mall, and I have taken it back there for all its' servicing. I have dealt almost exclusively with Greg because he understands exactly what I need to have and I have taken it back there for all its' servicing. I have dealt almost exclusively with Greg because he understands exactly what I need to have done and offers me the best deal. He constantly keeps me posted on the progress that is being made while I wait. He is very professional, courteos, and helpful. I trust him to let me know what I need to watch for as the vechile gets older. I have 101,848 miles on it! I am always treated like I matter to all the people I deal with in the service department. I continue to be very satisfied. Sincerly, June Burggaller More

We purchased a used Jeep at a nearby Cadillac dealer that was making a tapping noise. Global diagnosed the car (with a bad engine).hey also did four recall updates automatically. Greg was a pleasure was making a tapping noise. Global diagnosed the car (with a bad engine).hey also did four recall updates automatically. Greg was a pleasure to deal with. He was very knowlegable and courtious. Heent through the trouble of pricing several different options to repair the vehicle to find the most cost effective. They knew that I lived quite far from their dealership and were very understanding when I needed to leave the car there longer than expected. I would definitely bring my new Jeep there for service. More

Angelica is wonderful in the service department. She answered all my questions and got me in and out for an oil change in quick order! answered all my questions and got me in and out for an oil change in quick order! More