Global Auto Mall

MUST READ!!! Purchased a certified pre-owned 2017 Dodge Ram 1500 from here. This is the first new vehicle I’ve ever bought which was exciting. Here is my experience... it wasn’t what I wanted it to be that Ram 1500 from here. This is the first new vehicle I’ve ever bought which was exciting. Here is my experience... it wasn’t what I wanted it to be that’s for sure! 1. Called the dealership and told them I will be coming to look at the vehicle I was interested in today. I live 2 hours away and I was told the vehicle is almost done being detailed so it will be done up arrival. 2. I Arrived at the dealership 4 hours later because I was running behind on my end. Truck was not done being detailed, so Jon Pierre my salesman (horrible) brought the truck out to me and it was still coated with wax, said to me and my wife... “truck looks great doesn’t it?... they aren’t done detailing it yet. But we can take it for a ride”. I replied, No thanks Jon, finish detailing it!?! Nope he insisted that we took it for a test drive so we did... coated in wax. Truck drove nice and it was exciting to be behind the wheel of a nice vehicle. By the way it took another 2 hours to finish the detail. Now I have a pissed off pregnant wife with me... great! 3. After the test drive we sat down to run some numbers with Jon. I was able to knock some money off the sticker price which was a plus, but it was like pulling teeth.. maybe even worse. We came to an agreement on the price so he wrote up the paperwork and got the ball rolling. He then tried telling me I need to sign all of this paperwork first before we go and run your credit to see what % interest I would be getting. Well wouldn’t you know it, if I signed all of these said papers, I would have legally signed into a contract stating that I’m buying the truck for this price without knowing the interest rates... little backwards if you ask me. It’s standard at most dealerships for them to run your credit first to see if you even qualify to buy a vehicle... not this one apparently. 4. I get the vehicle home and I’m totally in love with it! After a couple days I noticed a bunch of the tire shine that was applied to the wheels had whipped up onto the bed of the truck so my wife went and wiped it off for me. She had noticed some flaws in the paint on the drivers side passenger doors and bed. I took a close look at it and come to realized that whole side of the truck and been in a accident at some point and the person that owned it before me hired a horrible body shop to fix the work. I was pretty worked up, I will call the dealership in the morning since they sold me a vehicle that was in an accident but didn’t tell me it was in an accident. 5. There was a Heavy rainstorm that night/morning... I hopped into the truck to go get coffee and noticed the moonroof had been leaking.. not just leaking a little bit.. but ALOT. It flooded the whole headliner, it was all over the dash buttons, pouring out of the A Pillars and my seat was damp. At this point I was absolutely livid. I immediately contacted the state of New Jersey lemon law and discussed my matters with them, they directed me to an attorneys office for the state of New Jersey that handles these matters. Short and sweet, I can take the dealership to court for not disclosing all of these issues and they will have to fix everything at there cost. It would only cost me 50.00 for “fees” and the state would Appoint me an attorney. 6. Finally I called the dealership and spoke with used car manager Craig Horsch. Craig was very understanding and wanted to see the vehicle to make things right! I went down to the dealership and met with Craig, he agreed that it was in accident after showing him everything I found wrong with the paint. Also agreed that the moonroof drain plugs were most likely clogged causing the water issue. He took the truck over to service and they cleaned the drain plugs, they were clogged. Craig was very sorry for everything and agreed this should all be fixed. Now Craig had to talk with the General Manager Ed Rubino about the body damage. At first they offered to give me 500.00 cash for the issue or they would buy the truck back... I pretty much told Craig no thanks, that’s a kick in the balls, I will just take you to court for fifty bucks and you will have to fix everything regardless, then I’m going to contact the local news station and do a nice report across the street with your dealership in the background. Craig went back up to see Ed to relay the message. Ed decided to get off his chair and come down and take a look, pretty much kicked me in the balls again after looking at the truck, he asked me what I wanted. Told him I want all the paint fixed, put a new headliner in and add on a bumper to bumper 100k warranty to cover any future electrical issues. He literally laughed in my face, we exchanged words, I told him again I will just take you to court and you can pay for it and your lawyer fees. I’m pretty sure he didn’t believe me so he decided to call his lawyer and discuss the issue. Low and behold... his lawyer said it would be cheaper to just fix it than to pay my fees. WOW! Honest truth, Craig is truly a kind hearted fellow and felt my pain and agreed with what I wanted was fair. Ed Rubino... you don’t want to know what I think about this guy, you should still be ashamed of yourself. John Pierre.. was pretty much clueless when it comes to selling a car, or was he playing dumb? The body work was over 4000k , headliner was most likely around 1,000 installed and who knows what the extended warranty costed them ( would have costed me 1,500 at the time of sale) They took care of everything and gave me a rental. If this would have happened to your average person, you wouldn’t have gone to the extent I did and would have gotten hosed. If you go to this dealership make sure you stand your ground, don’t put up with there bullshit and give it back to them. Know your rights and come prepared. I had the opportunity to take them to court, looking at it now, I should have.. I would have gotten what I wanted and maybe even exposed something else going on there??? The truck was purchased from a auto auction up north, sent to this dealership, went through the extensive “Certified” pre owned inspection, was detailed twice by there shop and my pregnant wife from PA was the only person to notice something wrong with the paint? Hmm, makes you think? My rating; Dealership: zero stars Ed: zero stars Jon: zero stars Craig: five! Ed tells me after he agreed to pay for everything “ make sure you leave a good review” I told him it might not be good but it will be honest. More

Great Sales Team and Management. Back in June 2019, my wife and I bought a Hyundai Sonata. This was our first experience with Julio Ruiz (Sales Rep), and he blew away the competition Back in June 2019, my wife and I bought a Hyundai Sonata. This was our first experience with Julio Ruiz (Sales Rep), and he blew away the competition compared to other Car Dealers in the area. His years of experience, knowledge, honesty, understanding of the financials, and warm personality make you feel comfortable and able to trust him. I am pleased to say that Global Auto Mall knows how to treat its customers, and this is obvious from the top too, as Ed Rubino (General Manager) also regularly checked in with us throughout the purchase process to make sure that we were satisfied both with the car and with the customer service his team was providing. Many thanks to Global Auto Mall, Ed, and Julio for the extra time and effort to make our dream car a reality. More

Splendid! Kharish was very helpful a true gentleman! Also Marcus! These people are there to help and do business not to rip off people! I definitely recommend t Kharish was very helpful a true gentleman! Also Marcus! These people are there to help and do business not to rip off people! I definitely recommend to give them a visit if you are planning to buy a car! They have cool collection too! More

Easiest, most enjoyable car buying experience Ken was so friendly and such a pleasant guy to work with. The process of getting the car was efficient, but didn’t feel like I was being rushed to mak Ken was so friendly and such a pleasant guy to work with. The process of getting the car was efficient, but didn’t feel like I was being rushed to make a decision at any point. Amazing customer service and I ended up with a car that I love! Would recommend Ken to anyone! More

Best car dealer ever!!! I recently purchased a brand new Hyundai and Ken (guy) did an amazing job assisting me. From helping me hand pick the car that suited me best to handi I recently purchased a brand new Hyundai and Ken (guy) did an amazing job assisting me. From helping me hand pick the car that suited me best to handing over the keys to my new car. I’ve purchased vehicles in the past and Ken isn’t like your typical car dealer trying to get paid. He invests his time into you and makes sure you leave with a great deal and a good car. The car i wanted was not in stock, but Ken found it at another dealership all the way in pennsylvania and personally went there himself to inspect the car and bring it back for me. After purchasing the car, Ken assisted me with making sure i knew everything i needed to know with the features of my car and all of the coverage i had that was being offered by Hyundai. It’s truly the little things that matter, and Ken made sure he touched every point from beginning to end. Literally the best experience I’ve ever had at a dealership, and i would not hesitate to come back to Global as long as Ken (Guy) is there to assist me. Thank you!! More

Jim cant get in touch with Kia headquarters, David is great! Jim was unable to help me what so ever no answers at all no help car is sitting there and he tells me I am not listening to him after this happened Da Jim was unable to help me what so ever no answers at all no help car is sitting there and he tells me I am not listening to him after this happened David karlstein however was very nice and did listen to my needs so this is not intended for him to be clear..: Let’s make this very clear, I am a hardworking grandmother of 2 and a mother of 2 who works full time for the township. I bought my fully loaded Kia here and was told about the amazing warranty that these vehicles have with them, “10 year - 100k miles” I have now find out just as to why Kia motors had to do this.. For example, the other day I had just picked up my 5 month year old grandson along with my other 3 year old grandson and my daughter. We were all excited about going down to Asbury park (there favorite beach) and while driving 60mph on the parkway I had the entire vehicle SHUT OFF! I couldn’t believe what was going on and I was shaking i was shaking and entire body was trembling knowing the safety of my grandchildren and daughter I didn’t even have a chance to think about my own life, but my life was now in jeopardy! I’ve never in my life felt so vulnerable to losing my family or my life ever, especially just AFTER having my vehicle serviced! After miraculously somehow avoiding an accident and getting to the shoulder I now waited 3 hours in 98 degree weather for this “roadside assistance” which took me to the dealership to finally meet Jim Stolz. At this point I thought I had hit rock bottom, boy was I wrong. Jim now told me I was responsible for paying for my own rental vehicle due to the fact they “had none available” at this huge auto mall they didn’t have not one vehicle to assist me and my children with! After a near death experience I could not begin to deal so I now dealt with the sacrifices one must make when buying and servicing and having a recall ignored when having my car serviced here just before my ENGINE BLEW. avoid this dealer they don’t care about you or your life or family just your money. I wish I could say different because everyone has to make a living but at this moment they have shown zero interest to keep mine. Unbelievable that in any type of business someone would have the audacity to treat human beings worst then animals. I one day HOPE I can come back on here and change this review please somehow prove me wrong! understaffed and waiting for a loaner still and paying out of pocket which I cannot afford. More

Informative, helpful & fun! I came to Kenny with an overpriced financing situation that I was looking to get some relief from. We looked at all the options and after crunching nu I came to Kenny with an overpriced financing situation that I was looking to get some relief from. We looked at all the options and after crunching numbers we were able to trade in my Grand Cherokee for a brand new Jeep Gladiator! Best part about the deal is that my payments are $300 less than what I walked in there with!! I couldn’t be happier with my new truck and the relief from the monthly payments will help me and my family do the things we need to do! 5 stars all around, highly recommend More

Wonderful experience__Una experiencia maravillosa. I went to Global Auto Mall with a lot of skepticism. I've seen Kia cars on the road but had no idea if they were good or bad. So with an open mind, I went to Global Auto Mall with a lot of skepticism. I've seen Kia cars on the road but had no idea if they were good or bad. So with an open mind, I approached Julio Ruiz and asked him to help me. I told him exactly what I was looking for and my budget. He paired me with a Kia Forte LXS. The test drive was superb. Furthermore his relaxed attitude and professionalism put me at ease. After he gave me a quote, I decided to shop around for other dealership and although they gave me an additional discount, my gut feeling told me I should make the deal with Global Auto Mall. The process of the paperwork was done with smoothness and transparency. There were no hidden fees. They were willing to show me all the paperwork and answered all my questions thoroughly. If you are looking for honesty and smoothness then I recommend Julio Ruiz. He will give you an excellent service. Thanks!! N Fui a Global Auto Mall con muchas dudas ya que tuve experiencias super negativas en otros dealerships del area. Habia visto Kias pero no sabia si eran buenos o malos asi que fui preparada con muchas dudas y preguntas. Julio Ruiz fue la persona que me ayudo. Le explique exactamente que era lo que estaba buscando y mi presupuesto y el muy amablemente me recomendo el Kia Forte LXS. Cuando hice el test drive quede super impresionada. En adicion, la actitud de profesionalismo y experiencia en ventas me hizo sentir que no iba a tener una experiencia negativa. Como buena clienta fui a buscar otros dealerships de Kia y aunque me dieron un descuento adicional, preferi hacer el "deal" con Global Auto Mall en North Plainfield. El proceso de los documentos fue excelente. Ellos contestaron todas las preguntas que tenia sobre los numeros y las clausuras. Si estas en busca de un auto y necesitas una persona de confianza, te recomiendo que vayas y preguntes por Julio Ruiz. El te dara un excelente servicio. Gracias! N More

Pure AWESOMENESS! Ken Harris was the best! We needed to find a car within our range and he didn't give up until he found one! We felt like family and look forward to do Ken Harris was the best! We needed to find a car within our range and he didn't give up until he found one! We felt like family and look forward to doing business with him again. Thank you for your time, cooperation and most of all your customer dedication! More

Worst Experience I’m sorry that the Chevrolet brand has to be represented by Global Automall. Countless times have I given Global the opportunity for my service or I’m sorry that the Chevrolet brand has to be represented by Global Automall. Countless times have I given Global the opportunity for my service or to service my current lease only to be smacked in the face with the reality that they don’t want my service. I will no longer go to Global Automall for any car or truck that I own regardless of make or model. I have been lied to, ignored, and even stranded after an Uber that was supposed to take me back to my house, brought me to the wrong address and did not want to bring me to the correct location because the address was not what they were provided. I’m not sure what else there is to say aside from I’m sorry for giving you my time and the countless others that you will lose in the future due to such poor service. More